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Mansion Casino

Player Rating 37 Reviews
4.4/10
37 Reviews
Complaint Response 13 Complaints
3 days avg. 13 Complaints
What we like
  • Massive amount of Playtech games
  • Affiliated with Les Ambassadeurs Club
  • 24/7 support through live chat, phone, or email
  • 128-bit SSL encryption and firewall-protected servers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mansion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mansioncasino.com
Established
2004
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
English, German, French
Casino Type
Instant Play, Mobile, Live Casino

Mansion Casino is the first online casino based on Les Ambassadeurs Club, one of the finest gaming locations in England. Since they are powered by Playtech, Microgaming and other software providers, they are able to offer one of the largest selections of games in the business. Mansion Casino has a license in the jurisdiction of Gibraltar. Because of government regulation, they cannot offer games to US players.

Security and Fairness

The Internet can be a scary place, but Mansion Casino doesn't want their players to worry. They meet our security standards with their 128-bit SSL encryption. This technology makes it impossible for strangers to discover any personal data you provide to Mansion Casino. Furthermore, all data is kept on firewall-protected servers.

Game fairness is also something that a casino should establish. Since Mansion Casino uses Playtech software, the games are already thoroughly tested. 

StallCation

Complaints

Read the complaints other players have left for Mansion Casino. Learn more about complaints.

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Mansion Casino - Free spins & winnings denied due to software glitch
Within only a few hours of registering & making my first deposit at Mansion Casino, I had a game freeze at the end of a free spins round. The game was Sinbad. Not a big deal I thought. I have had this happen many times with other games and at other casino. I will just close down the game and open it back up again. All will be fine, I will be awarded my free spins win and carry on. Not so. The game wouldn't let me close it, so I had to close down the casino itself. After logging back into the casino & returning to the Sinbad game, I was immediately taken to the last spin of the free spins round & then the game froze again. As previous, I also could not close the game. I emailed support & after waiting over an hour I was informed that the game was "reversed" & that I "need to enter the game". I did, but when I opened up the Sinbad game the free spins were gone & so were the winnings from the free spins. Now this was a small amount. $14 & change, $14.35 if I remember correctly, & probably still less than what I had invested in the game. But I immediately closed the game back up & contacted support again querying where my free spins or winnings were. After waiting over 8 hours for a response, I was told "Please note that the game froze in the middle of a bet not in a free round." Pardon me, what? I think somewhere in that response I was just accused of lying? Not a we don't see.. or it appears that... just "not in a free round." Not that I can prove this, but I just recently started paying at Playtech casinos and don't believe I have ever played their Sinbad before. This was definitely the first time I had ever won free spins as the arrival of a grey dragon wild symbol was new to me and also solidified in my mind that it was indeed a free spins round that I had been playing. Needless to say, I emailed support again contending that the game most certainly did freeze at the end of a free spins round and expressing that I didn't appreciate the implication that I was trying to rip off the casino. In this email I also asked to be forwarded a copy of my game play. I then emailed a quote from the Ask Gamblers complaints section stating that I was entitled to know the reason for the glitch with the Sinbad game as well as to receive the system log for the session. The response was that there was a glitch in the internet connection. I have now emailed support asking how they explain the coincidence that this glitch in the internet connection has occurred twice & both times it coincided with the end of a free spin round on the game Sinbad? I have also re-requested a log of the session in question. Please note that the reply did not deny nor apologize for the implication that I was lying. I was however reminded that I still had a casino balance and "you can try your luck with them and if you are unlucky can contact us to review offers" No thanks. My preference would be the return of my $30 deposit as the situation has left me with zero desire to play at this casino. Assuming the return of my deposit is not an option, than I would like my $14.35 free spin winnings and after that is returned to me then I will "try my luck". As the situation continues to be contentious and as I am not particularly savvy with technical issues, may I ask for your assistance with this matter. Thank you in advance Ask Gamblers Complaints Team.
staus Resolved
$30
Mansion Casino - Refused to pay with no reasons explained
Hi , Ill try to keep this short as I can I promise. I opened a Mansion Acc just over a year ago ( Jan 2014 ). I won a great amount of money and complied with the casino and met wagering requirements etc. but I decided I would not withdraw straight away, In fact ill leave it in and carry on playing from time time, after all we all love a gamble. I chose a range of games Roulette etc , Black Jack , Slots etc as have no preference or favorite.
Long story short, I fell pregnant and to be honest did not play that regular afterwards and decided I need my winnings so best I withdraw (29/01/15) Ive had contact with Mansion soon after asking for notarized documents which I had to arrange and did not know it would cost what it did, but went ahead and had it done. In the email they asked for me to send it special delivery ( again further costs ) but wanted to make sure it arrived and I could track the post ( I also emailed the pictures over to Mansion to let them know I had done what was asked and its on the way to them ) I had a reply saying the emails was not clear enough but thought to myself "they will have the originals soon". Ive just had an email saying , "
Unfortunately your winnings were removed and you will have your real money deposit returned. "
As you can imagine this is extremely upsetting and I just find it astonishing how they can send you on a wild goose chase , spending more money and then hit me with this? I would appreciate any support here, Im a bit lost and not sure where I stand? Can they just do this to me? what valid reasons or proof have they to deny me , PLEASE HELP XX
staus Unresolved
Mansion Casino - Mansion Casino refused to pay 18,000 euro!
My complaint concerns two casinos from this group: Mansion Casino and Club777. I have decided to make a single complaint as my history with the whole group is important as well. The complaint is very long as I believe mentioning all the relevant facts and details is necessary, especially when it comes to proving a negative, i.e. that you are not a bonus abuser or that telepathy does not exist. I played at this group during April and May. I enjoyed a variety of games and played very risky. I made a large number of deposits and lost most of them. Sometimes after having a large win I would return in a few days and gamble again, losing it all. Such was the case with Slots Heaven where I had won €3550 on 26.04 after depositing just €200 and lost it all a few days when I just opened the casino and made €1000 bets on Roulette. The same story occurred at LesaCasino. On 01.05 I reached a balance of more that €4000 after depositing €500 and receiving a 100% bonus. Next day I gambled it away by making €300-700 bets in Arcade games. My highest balance was €5700 which was a lot of money and more than 10 times the initial deposit. I played at the 3 other casinos in this group at the same time, but I lost my balances there within minutes of making deposits. All of the Mansion Group valued me as a player. I was given VIP levels and received individual promotional offers almost every day. They were completely comfortable having a player who gambled with a great level of risk, losing 2-3 large deposits at each of the casinos. A player who could lose a total of €8000 at SlotsHeaven and LesaCasino in a few minutes instead of meeting the wagering requirement and cashing out with a net profit. By 08.05 I had a net loss of €3650 with this group and zero balances everywhere. On 14.05 I made 7 deposits ranging from €100 to €500 to several casinos in the group, for a total of more than €2300. Some of them were played without any bonus. That day I lost four of the deposits and won with three of them. One was at Casino.com where I won €700 on €100 deposit without any bonus. Regrettably, I gambled it away 5 weeks later. The other two lucky deposits were at Club777 and Mansion. Each deposit was €500 and the bonuses I was given were 100% with all games included. I played quite a lot of games, most of them were card games and Blackjack was my favorite. The majority of bets during the wagering requirement were between €20 and €100, a lot of them were €50 Blackjack single hand or poker bets. There were some slots bets. At some points during the wagering requirement I made very large bets. At Club777 I bet €5000 on a single Blackjack game (5 hands of €1000) when I had a balance of €6700 and was close to completing the wagering requirement. At another point I made €255-510-1000 consecutive bets. There were also €200, €400 bets. At Mansion casino I made €700 and €2000 bets while having around €7000 balance. I lost some of these bets and could have easily lost my entire balances at both casinos like I did at SlotsHeaven and LesaCasino despite having an opportunity of making large gains without much risk involved. After completing the wagering requirements and playing some more I was thinking whether to request a withdrawal or gamble big with €1000+ bets and in the end I decided not to push my luck too much like I did before. My balance at Club777 was around €9500 and at Mansion Casino I had around €8500. I requested withdrawals on 17.05 and 21.05 and provided all the necessary documents. The verification process took two long weeks. On 02.06 I was informed it was finished and withdrawals would be processed within 24 hours. However, on 10.06 I was informed that only my initial deposits would be processed, for a total of €1000, with the rest of the balance removed. I was told this was in accordance with the terms and conditions 13.7 sections (a) and (c). I found out that these terms were changed after I requested a withdrawal and informed the support about it and the fact that I had not violated any term that was in place at the time I deposited and played at their casinos. Support replied saying that they would stick to their decision due to "the funds being amassed winnings on high stakes low edge games and freed wagering on low stakes slots, clearly displaying unfair game play" and base their decision on paragraph 13.2 which was in place at the time of my play and which is expanded by the new terms. This paragraph gives the right to withhold winnings if a user is identified as playing in a way designed solely to exploit bonus awards, among other things, and states that MansionCasino.com shall act in good faith to determine if there was actual or attempted abuse. Further communication didn`t help. I have described every aspect of my game play at this group in detail above and I think it is obvious to any reader that the reason for removing my winnings given by the support has nothing to do with reality or fairness. However, I would like to go through their arguments one by one. High stakes were made mostly on table and card games, many of those were high edge, not low edge. Wagering was not freed on low stakes slots. It was freed on average to high stakes table games. I would estimate their contribution as above 90% and slots around 5%. There was nothing unfair about my gameplay. It involved a very high degree of risk even when wagering was almost finished and I gambled multiple times using all-in maximum bets at different stages of my play. I played in a way that can be best described as emotional, excessive gambling and it is completely impossible to relate the term about playing in a way designed solely to exploit bonus awards to me. It is also impossible to say that MansionCasino has acted in good faith in relation to this matter. It seems that my account was reviewed with the new terms in mind, either by mistake or deliberately with an expectation that the discrepancy between the old and new terms would not be found. The actions of the group would be completely in line with the new terms if they had been in place at the time I signed up or accepted the bonuses. It unfortunate that the management refused to change their course of action after realizing those new terms cannot be applied to my case. Instead, they decided to claim that a general undefined anti bonus abuse rule had been broken. The magnitude of the sum in question must been a factor, too. The total amount I deposited to Mansion group casinos over a short period of time was €5950. I lost €4950 and could have easily lost the last €1000 on several occasions when gambling based on my instincts and pure fun without any system or abusive strategies. I lost great amounts of winnings and deposits previously in this group doing the same thing. I am almost sure these crazy swings would happen again if the casinos did not remove my winnings. Like I lost €700 I had in my Casino.com account that I had won without bonus. But the group decided to keep a nice €4950 profit to itself and refund just two of my numerous deposits. I know some may get an impression that I am a problem gambler. I am not, meaning I do not gamble with money I can`t afford to lose. I have impulses to gamble, but they can be resisted in most cases. So I am not a problem gambler. And certainly not a bonus abuser or someone "displaying unfair game play".
staus Unresolved
$24494

Complaint Statistics

Resolved 7
Avg. Amount $ 4,717
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

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Player rating
4.4/10 37 reviews

Top reviews from our players

I decided late one evening to try a new Casino. Opted for Mansion Casino. Very easy to register and just as easy to make a deposit.

After joining and making a deposit. I was asked to confirm myself through email. I had to log back in to the Casino. I did this and to my astonishment they had suspended my account. This was to stay suspended until I had sent all the required documents to prove my age, we're I lived, my name etc. It also said it could take up to 72hours to respond to any emails. OMG what a load of rubbish. If Mansion we're so concerned about me being a legitimate member, then the right thing to do would of been to establish this before allowing me to deposit. Joining, then depositing then immediately getting suspended and told I would have to wait up to 3 days for a response was totally beyond me. I was so disgusted with Mansion Casino for doing this.

After a few days and sending in all my docs to them, I was allowed to play. My intention was to withdraw my deposit and not play, however I did play and got my £30 deposit up to £100 and then withdrew it and then closed the account.

I sadly have to agree with other gamblers here!The verification and withdrawal time is ridiculous. I'm on day 5 since sending my documents to them.Still no news, but when I email I get sent the same reply, to allow 72 hours. What could possibly be taking so long. Everything on my side is legit. I didn't accept any bonuses so it should be straight forward! Hoping this is dealt with quickly and I can finally get my withdrawal,which by the way isn't even profit!

Absolutely ridiculous to try and withdraw winnings from these thieves. They claim that they want to keep your account secure but if that was the case they would surely do this when depositing. When trying to close the account the livechat advisor was unhelpful and rude. Please do not waste your time or money on these clowns 0/100.

There is nothing to like about this casino. Literally nothing.

Ridiculous withdrawal and document verification processing times. After waiting almost 5 days from my first initial deposit, sending in my documents and receiving a reply it was 5 days. After those 5 days, it has taken another 3 for my withdrawal request to be processed. 8 days. Have never played on a casino that takes so long. It's as tho they drag it out so you reverse tour withdrawal. I spent more time talking to advisers than actually playing the games.

Avoid, so many better casinos around.

Not much to say, other sites are streets ahead. The site needs a revamp.

Poor gameplay, poor slot selection, very poor returns, didn't even get to stage where cashout was possible so cannot comment on this.

Inactive user
9/10

Mansion Casino was built in 2004 and is part of the Mansion group that owns many exclusive casinos around London, such as the Les Ambassadeurs Club. The company headquarters in Gibraltar, but most of the companies located in the UK, namely London. Mansion Casino is well-known for its sponsorship of the English Premier League club Tottenham team, but this season they sponsor and Bournemouth and Crystal Palace, so it is not too surprising that they quickly broke through in the top of the online casino industry. Although there are nearly 13 years, I was registered in the second half of 2012 years. Since then I have played most poker, but after I went to the casino, I'm not coming back to the poker room. My trust in them is a maximum, and I am confident that I will stay there for years.

Mansion company quickly dropped to the demanding market, when you register and make your first deposit you will understand: Why? Such a breakthrough for Mansion Casino is not reached by accident, because this casino has a very nicely designed and easy web page where we offers a variety of games that we encounter in the real casino. Promotions are certainly one of the biggest advantages of the casinos as they offer a quality welcome bonus on first deposit. Also all the players offering $ 5,000 welcome bonus and for all offered games. In any event sufficient reason to open an account and enjoy in the games. My favorite slots here are: Age of the Gods, Nostradamus, Gladiator and Spider-Man. At the last, which I mentioned (Spider-Man), a week ago I won € 37 in bonus game.

Otherwise, my stake in this slot does not exceed € 0.50 per spin, this is another reason for satisfaction, because I did a lot invested. There is a great Roulette, but I try to avoid, since I suffered a triple digit loss for half an hour in a Playtech casino. As for my experience, that is related to the technical part, the process of registration and opening an account is very easy, because you download a small application, after which registration enter basic personal information, and then select a user name and password, and will only need mail address. Also, if you want to experience how the game looks, there is a trial version that can run without registration. Excellent casino, which guarantees great fun and maximum confidence. Rating 9/10!

One of the oldest UK on-line casinos, I also believe Mansion converted to the Playtech software platform long before brands like William Hill and Ladbrokes jumped ship. They've had a lot of time to get their house in order so you'd expect a first rate experience, but I haven't really found many reasons to choose Mansion over any other on-line casino in my experience of playing there.

I signed up mainly because of a small no deposit bonus promotion, it was only a £10 free chip but that's still enough to try their games, support, and make an assessment on the quality of the casino as a whole. The free chip came with 60x wagering if I remember correctly which is a little heavy but I figure it's okay to have large wagering on a no deposit bonus. I'm not so easy going when it comes to deposit bonuses though and so after losing my free chips I decided to query support on the terms for the welcome match bonus. It took a long time to get a response via live chat but was eventually answered and told that I could get up to £500 in bonus funds with a 40x wager. Checking the site today it now reads 20x deposit plus bonus amount, which seems a little odd to me as there's no difference in the total amount so I can only assume this was changed at some point because 20x is a lower headline figure. Sneaky!

I did take the bonus in the end and played at the casino a few times after that but it's since been forgotten as there are so many other decent Playtech casinos to choose from these days, and Mansion are one of the slowest payers of any Playtech I have signed up with too - I waited over a week to get my withdrawal credited back to my debit card which means the casino must have sat on it for many days before starting to process the request and that's backed up by the 72 hour pending period and 8 day card withdrawal time mentioned at the top of this page. Not cool!

Inactive user
7/10

When it comes to Mansion Group of Casinos, Mansion Casino holds it’s throne as the first and olds casinos from this group. Just like in all casinos from this from this group you can claim welcome bonus of 200% on your first deposit. As for me, I am not into bonus offer that much as I am really anxious when it comes to wagering requirements. I signed- up with them claiming their 10 euro no deposit bonus. I remember after I lost my balance I completely forgot about Mansion Casino. Two weeks after I saw their bonus offer in my inbox. It wasn’t 200% but 300%bonus for me, but I wasn’t really interested. Wagering requirements 40 x d+b money. It would make 3200 to clear w.r. and the last time I did cleared exactly the same amount,it took me like 8 hours on not so popular NetEnt video slot.

I had question for Live Support but then I got really upset. I waited like 10 minutes to get their reply which is truly bad practice. Instead of claiming bonus offer I made straight deposit and looked for some Playtech video slots. I don’t make 1 euro bets very often but this time I did it. Sometimes it pays off taking risk, sometimes doesn’t and you ended with big fat zero just like I did  No matter my loss I had a really good time and it was my pleasure. The only thing that is stopping me from making another deposit is pending time of 3 days. Other then that I would be happy to play at this iconic casino anytime soon. It feels good knowing you are playing at casino which is land-based casino as well. Last night I watched something about Las Vegas and my heart start beeping faster when I see some of casinos that we have available online as well.

How quickly and effortlessly it is that they take your money.

Took my money in literally seconds but it's taking well over a week to withdraw my money. They have soooooo many hoops to jump through it's crazy! Nothing to do with money launder laws, they just want to wear you down so you don't bother and keep gambling your winnings away!

Never take the bonuses either as you have to bet 20 times your deposit amount so if you put in £100 or $100 then you have to bet the equivalent of £2,000 or $2,000 - crazy.

Inactive user
8/10

Founded back in 2004, I remember that then Mansion Poker is my first choice among the poker rooms. Then it was up-a free bankroll of $ 50 or so. I know I then accepted this promotion at one forum and immediately fell in love with this magical green that surrounds and is a trademark of their poker rooms. In the casino situation with the design is somewhat different, with their casino client prevails black but nothing is black when you play in this casino, everything becomes pink and extremely positive from deposit through playing at the casino to withdraw of your money.

This is normally present Playtech software, from which to this casino regularly pick some of my favorite slot machines: Giant Jackpot, Gladiator, Funky Fruits, Gold Rally and Spamalot Holly Grail. Of these last days more often to hang out with the game Jakpot Giant, the reason is the huge jackpot, which amounts to almost $ 4,200,000 on this slot machine. That's why I made ten days ago a deposit of € 100 at Mansion Casino and went hunting on millions jackpot, and as soon as I win all have a lifetime of free drinks in the bar, if desired. While waiting jakpot, often play the French roulette, where unlike the American Roulette do not have much negative score.

Mansion Casino is specifically focused on the security of transactions of its customers and their money in the game. I would note that this casino uses standard SSL encryption, which is otherwise known for being is used every serious online bank in the world. Mansion Casino offers a wide choice when you want to pay some money to your account, and their main advantage is as accessible to as many as 14 world currencies. From payment option I have used Skrill and poker and casino and you may choose one of the other: Neteller, Visa, Visa Debit, Visa Electron, Maestro, WebMoney, Click2Pay, ClickandBuy, Envoy, Laser and Citadel.

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