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Lucky Creek Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Lucky Creek Casino Review

  • Fast withdrawal times
  • Mobile-friendly
  • Live chat 24/7
  • Audited by iTech Labs
  • No jackpot games
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General info & Latest Promos
Website http://www.luckycreek.com
Established 2009
Owner Genesys Technology Group Casinos
Casino Promotion

Lucky Creek Casino is a Western-themed online casino that aims to pioneer a new age of online gaming. The casino is a part of the Genesys group, which has attained a surge in popularity in recent months with its selection of Saucify (BetOnSoft) games. Lucky Creek Casino is licensed in the jurisdiction of Curacao.

Restricted Countries

Players from South Africa, Spain, Netherlands, Bangladesh, United Kingdom, Brazil, Croatia, Ireland, Romania, Hungary, Japan, Mexico, and Russian Federation are restricted from joining this casino due to stringent regulations.

Virtual Games

Since Lucky Creek Casino uses Saucify (BetOnSoft) software, it houses some seriously unique games. Most players have probably never encountered them before. Since options for American players are slim, this is certainly refreshing. Get started with Lucky Creek Casino's selection of three-reel and video slot games. With about 35 to choose from, this is certainly fewer than what larger software has to offer. However, no two games are alike. With unique features and themes, these slots are a nice change from the usual.

Lucky Creek Casino spends just as much effort on its table games. The selection of table games uses friendly dealer voices, smooth animations, and liberal pays. The casino offers players several variations of blackjack and roulette, as well as baccarat, three card poker and craps.

In addition to offering players well-made slots and table games, Lucky Creek Casino goes above and beyond with their selection of video pokers. It's hard to find a video poker that seems to draw you in nearly as much as BetOnSoft's. The flashy bells and whistles are just the cherry on top of Lucky Creek Casino's generous video poker paytables.

Mobile Gaming

Players can take Lucky Creek Casino with them wherever they go and enjoy the benefits of mobile gaming. All they have to do is log into the casino from the mobile device and start enjoying their favourite games on the go.

Support

While their game selection is good, what sets Lucky Creek Casino apart from the rest is its warm Western hospitality. Customer care is the priority at Lucky Creek Casino, and they have taken measures to ensure that everyone can have a satisfactory experience. They begin with 24/7 live chat, which is accessible to both prospective and current players on the website, as well as right from within the game client.

Players also have the option of contacting support with e-mail. Lucky Creek Casino has several e-mail address to streamline complaints, feedback, or questions to expedite the answering process. Additionally, if you are from one of the listed countries on the Contact Us page, you may call them using your nation's toll-free number to speak with a representative.

Security and Fairness

No one wants to risk giving out personal data online to strangers. Lucky Creek Casino understands this common concern and has implemented systems to prevent it from happening. Any information sent to or from Lucky Creek Casino is protected with 128-bit SSL encryption. Additionally, the company uses a CSS standard for protecting its customers from fraud.

Another common concern shared by many online gamblers is whether or not they are getting a fair game. Due to the unregulated nature of the industry, it's a valid concern. To put any doubt at rest, Lucky Creek Casino is forthcoming with the nature of its games. Independent auditor iTech Labs conducts regular inspections of the software to test it for fairness. Lucky Creek Casino not only says this, but allows players to read the report for themselves straight from the homepage. This is one of the most transparent operations we've ever seen.

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Lucky Creek Casino Reviews by Players

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kbri73 2 reviews
• California
Reviewed on January 19, 2020

DISLIKED

Will not respond back to me from numerous emails on when they decided to implement that you are only allowed $1000 max cash out if you use a bonus code that is more then 100%. I recently requested a withdrawal of $2500 and never once had an issue with them and my withdrawal and next thing I know I only received $970 because supposedly I used a bonus code that was 110%. So I have been emailing them requesting something in writing on when they decided to start doing this because I feel it started a week after I had requested my withdrawal because when you would request a match bonus in chat they started to tell you this new rule and was not told to me when I made my deposit. They are very sneaky and only asking when did they start this new rule.
Inactive user
Reviewed on December 22, 2018

LIKED

I like the games, other than that I can't say anything good. Their customer service doesn't exist.

DISLIKED

Very dishonest casino. Don't follow their own terms and conditions. Never returns correspondence from emails. Always disconnected from chat (I feel intentionally). I played a no deposit bonus, played through the requirements, made a deposit, won an additional $250 after the deposit, made a withdrawal for the $250, they paid me $100 for the deposit bonus (which I wasn't entitled to by the way, because I played two bonuses back to back before my deposit). I was entitled to the $250. Played some other games won $550, put in a withdrawal, they took all my money that I had won which was over $1000. Stay away from this casino. I would have gladly deposited more money to play, however, I waited to see how being a new player played out before making another deposit. They cheated me. If it seems to good to be true then it is.
Haid 7 reviews
• Moldova
Message
Reviewed on June 9, 2018

LIKED

I like LUCKY CREEK CASINO because the games are winning and always offer no deposit bonuses. Now is the SUPER PASS promotion, within which 10 days will be added a new slot and each registered player receives a no deposit bonus of 10 usd for each new game! Is not that wonderful ?! So I recommend you to register at LUCKY CREEK CASINO and participate in the SUPER PASS promotion, it is an EXCEPTIONAL PROMOTION and no deposit is needed.

DISLIKED

LUCKY CREEK CASINO I really like if when I want to withdraw the bonus from the no eposit bonus, you must first make a deposit.
LUCKY CREEK CASINO REPLIED ON JUNE 11, 2018
Dear HAID and Askgamblers,

First and foremost we would like to thank you for feedback as it is only through feedback we receive from our players that are we able to grow and develop as a business.

We are pleased to hear that you are enjoying playing at Lucky Creek Casino and taking part in our Super Pass promotion.

You are correct, Should you wish to request a withdrawal, a minimum deposit is needed.

Many thanks,
Genesys Club Support Team
www.genesysclub.com

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