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Lucky Creek Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Lucky Creek Casino Review

  • Fast withdrawal times
  • Mobile-friendly
  • Live chat 24/7
  • Audited by iTech Labs
  • No jackpot games
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General info & Latest Promos
Website http://www.luckycreek.com
Established 2009
Owner Genesys Technology Group Casinos
Casino Promotion

Lucky Creek Casino is a Western-themed online casino that aims to pioneer a new age of online gaming. The casino is a part of the Genesys group, which has attained a surge in popularity in recent months with its selection of Saucify (BetOnSoft) games. Lucky Creek Casino is licensed in the jurisdiction of Curacao.

Restricted Countries

Players from South Africa, Spain, Netherlands, Bangladesh, United Kingdom, Brazil, Croatia, Ireland, Romania, Hungary, Japan, Mexico, and Russian Federation are restricted from joining this casino due to stringent regulations.

Virtual Games

Since Lucky Creek Casino uses Saucify (BetOnSoft) software, it houses some seriously unique games. Most players have probably never encountered them before. Since options for American players are slim, this is certainly refreshing. Get started with Lucky Creek Casino's selection of three-reel and video slot games. With about 35 to choose from, this is certainly fewer than what larger software has to offer. However, no two games are alike. With unique features and themes, these slots are a nice change from the usual.

Lucky Creek Casino spends just as much effort on its table games. The selection of table games uses friendly dealer voices, smooth animations, and liberal pays. The casino offers players several variations of blackjack and roulette, as well as baccarat, three card poker and craps.

In addition to offering players well-made slots and table games, Lucky Creek Casino goes above and beyond with their selection of video pokers. It's hard to find a video poker that seems to draw you in nearly as much as BetOnSoft's. The flashy bells and whistles are just the cherry on top of Lucky Creek Casino's generous video poker paytables.

Mobile Gaming

Players can take Lucky Creek Casino with them wherever they go and enjoy the benefits of mobile gaming. All they have to do is log into the casino from the mobile device and start enjoying their favourite games on the go.

Support

While their game selection is good, what sets Lucky Creek Casino apart from the rest is its warm Western hospitality. Customer care is the priority at Lucky Creek Casino, and they have taken measures to ensure that everyone can have a satisfactory experience. They begin with 24/7 live chat, which is accessible to both prospective and current players on the website, as well as right from within the game client.

Players also have the option of contacting support with e-mail. Lucky Creek Casino has several e-mail address to streamline complaints, feedback, or questions to expedite the answering process. Additionally, if you are from one of the listed countries on the Contact Us page, you may call them using your nation's toll-free number to speak with a representative.

Security and Fairness

No one wants to risk giving out personal data online to strangers. Lucky Creek Casino understands this common concern and has implemented systems to prevent it from happening. Any information sent to or from Lucky Creek Casino is protected with 128-bit SSL encryption. Additionally, the company uses a CSS standard for protecting its customers from fraud.

Another common concern shared by many online gamblers is whether or not they are getting a fair game. Due to the unregulated nature of the industry, it's a valid concern. To put any doubt at rest, Lucky Creek Casino is forthcoming with the nature of its games. Independent auditor iTech Labs conducts regular inspections of the software to test it for fairness. Lucky Creek Casino not only says this, but allows players to read the report for themselves straight from the homepage. This is one of the most transparent operations we've ever seen.

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Lucky Creek Casino Reviews by Players

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mchcr125 1 review
New York
Reviewed on July 2, 2020

LIKED

The deposit process is quick and easy. It's also nice to be able to speak with someone on the phone. They have a nice selection of games, and I like the western theme.

DISLIKED

This is where it gets fun. After playing here for a couple of years I finally won. I decided to initiate a withdrawal of 2000 on Sunday 6/21. I immediately receive an email asking to submit documents as its my first withdrawal. I send those in immediately. Since they only process withdrawals on Monday and Thursday I call them on Thursday 6/25 to make sure everything is good to go. I am told that they never received the documents and that I need to resend them I was asked to call back in 15 minutes to verify they received the email. I did and supposedly we are good to go. On Monday 6/29 I call back to check on the status again. This time I am informed that they are unable to open the pictures I sent. That I need to resend using a different format. After 10 minutes on the phone she was able to open them. She verified everything and said I was good to go and would be paid out on Thursday 7/2. Today is Thursday and I called back because its getting late and its still pending. Now I'm told that bitcoin processors are down to cancel withdrawal and request again with a wire transfer. This is completely ridiculous. I have made multiple deposits over the last couple years and they are so quick to take your money. Absolutely refuse to pay out. Site is a scam. Should have known when they said that they only cashout 2 times a week. If I ever get my money I will update.
Victoria222 1 review
Canada
Reviewed on June 19, 2020

DISLIKED

Took away my bonus wins of over 500, won from free spins, even though wagering requirements were met. My deposit didn't get added along with the bonus they were adding to deposits. When I talked with an agent, they said I misused the code (idkh) and took away the winnings. Then added my deposit. I had to go after them for the bonus that was suppose to be added to the deposit. Very frustrating. Waste of money and space. Do not play here.
Yana2888 2 reviews
Ohio
Reviewed on April 20, 2020

LIKED

The deposit for casino goes through right away. They also have some fun slots. I also like how an agent really tried to help me. Also like how they give you an opportunity to use bonuses.

DISLIKED

I won 300 dollars I decided to withdraw as my winnings mind you no bonus added my completed wins by administration said 200 Dollars and the agent said it could have been the price of bitcoin went down! Ok so a whole hundred dollars just disappeared evenly. Had I not already won at other casinos I might have believed that absolutely sad reply. For the same cash out I won’t two different bonuses with one that said max withdrawal 265 and the other one said 100. I spent my time doing the play through and both bonuses had at least five deposits in between them because I hate deposits for this very reason! This casino left a bad taste for me to ever play online at a casino again! I’ve never been treated like this definitely at a casino I deposit at a lot! I also always check with any agent after I win they told me congratulations on my win the total I was supposed to receive was 651 in pending wins one 100 win is no where to be found and the 151 is shorted a hundred and my 300 is shorted a hundred, like this is how lucky Creek treats loyal customers! I guess they have ruined something I really enjoyed!

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