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Lucky Creek Casino

Players from your country not accepted
Average Complaint Response Time: 3 days
Players from your country not accepted
Average Complaint Response Time: 3 days

Lucky Creek Casino Review

  • Fast withdrawal times
  • Mobile-friendly
  • Live chat 24/7
  • Games proven fair
  • Several country limitations
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General info & Latest Promos
Website http://www.luckycreek.com
Established 2009
Owner Genesys Technology N.V.
Casino Promotion Lucky Creek Casino: 325% up to $3,250

Lucky Creek Casino is a Western-themed online casino that aims to pioneer a new age of online gaming. The casino is a part of the Genesys group, which has attained a surge in popularity in recent months with its selection of Saucify (BetOnSoft) games, Betsoft, Rival and Genii. Lucky Creek Casino is licensed in the jurisdiction of Curacao.

Restricted Countries and Territories

Players from Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, United Kingdom, United States, and Switzerland. are restricted from joining this casino due to stringent regulations.

Virtual Games

Since Lucky Creek Casino uses Saucify (BetOnSoft) software, it houses some seriously unique games. Players can get started with Lucky Creek Casino's selection of three-reel and video slot games. With dozen releases to choose from, this is certainly fewer than what larger software has to offer. The most popular releases here include Sirens Serenade slot, Stones and Bones slot and Age of Spartans slot.

Lucky Creek Casino spends just as much effort on its table games. The selection of table games uses friendly dealer voices, smooth animations, and liberal pays. The casino offers players several variations of blackjack and roulette, as well as baccarat, three card poker and craps.

In addition to offering players well-made slots and table games, Lucky Creek Casino goes above and beyond with their selection of video pokers. It's hard to find a video poker that seems to draw you in nearly as much as BetOnSoft's. The flashy bells and whistles are just the cherry on top of Lucky Creek Casino's generous video poker paytables.

Mobile Gaming

Players can take Lucky Creek Casino with them wherever they go and enjoy the benefits of mobile gaming. All they have to do is log into the casino from the mobile device and start enjoying their favourite games on the go.


While their game selection is good, what sets Lucky Creek Casino apart from the rest is its warm Western hospitality. Customer care is the priority at Lucky Creek Casino, and they have taken measures to ensure that everyone can have a satisfactory experience. They begin with 24/7 live chat, which is accessible to both prospective and current players on the website, as well as right from within the game client.

Players also have the option of contacting support with e-mail. Lucky Creek Casino has several e-mail address to streamline complaints, feedback, or questions to expedite the answering process. Additionally, if you are from one of the listed countries on the Contact Us page, you may call them using your nation's toll-free number to speak with a representative.

Security and Fairness

No one wants to risk giving out personal data online to strangers. Lucky Creek Casino understands this common concern and has implemented systems to prevent it from happening. Any information sent to or from Lucky Creek Casino is protected with 128-bit SSL encryption. Additionally, the company uses a CSS standard for protecting its customers from fraud.

Another common concern shared by many online gamblers is whether or not they are getting a fair game. Due to the unregulated nature of the industry, it's a valid concern. To put any doubt at rest, Lucky Creek Casino is forthcoming with the nature of its games. Independent auditors conduct regular inspections of the software to test it for fairness. Lucky Creek Casino not only says this, but allows players to read the report for themselves straight from the homepage.


Casino details
More Casino Details More details
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Curaçao
    • Estonia
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Hungary
    • Italy
    • Netherlands
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Company

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support Telephone: 888 595 5835

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Lucky Creek Casino Reviews by Players


Write a review
Coblec86 1 review
Reviewed on November 19, 2020


Fun games, able to chat with someone, games don't pay well, unable to stop the spins, good graphics on the games, accepts bitcoin and credit debit card


Claimed a $75 free chip bonus, surprisingly met the playthrough requirements which was $2,500 went to cashout $103 because thats all you could cash out off a bonus, they actually called me to verify my info "joshua" was his name but sounded over seas he said everything was good and my withdrawal will be processed but i needed to deposit $20 so i did and then was told a few days later after hounding them daily that i did meet the playthrough requirement, even though my account showed i did. They do not pay when it comes time. Stay away from this site they are a scam
pattytyt 1 review
Reviewed on November 5, 2020


I noticed after playing slots for a few days that my winnings were not added to my total cash. I used the chat room and never received a complete answer. I tried to withdraw my money and I only had 2 choices. They could not charge my credit card
mchcr125 1 review
New York
Reviewed on July 2, 2020


The deposit process is quick and easy. It's also nice to be able to speak with someone on the phone. They have a nice selection of games, and I like the western theme.


This is where it gets fun. After playing here for a couple of years I finally won. I decided to initiate a withdrawal of 2000 on Sunday 6/21. I immediately receive an email asking to submit documents as its my first withdrawal. I send those in immediately. Since they only process withdrawals on Monday and Thursday I call them on Thursday 6/25 to make sure everything is good to go. I am told that they never received the documents and that I need to resend them I was asked to call back in 15 minutes to verify they received the email. I did and supposedly we are good to go. On Monday 6/29 I call back to check on the status again. This time I am informed that they are unable to open the pictures I sent. That I need to resend using a different format. After 10 minutes on the phone she was able to open them. She verified everything and said I was good to go and would be paid out on Thursday 7/2. Today is Thursday and I called back because its getting late and its still pending. Now I'm told that bitcoin processors are down to cancel withdrawal and request again with a wire transfer. This is completely ridiculous. I have made multiple deposits over the last couple years and they are so quick to take your money. Absolutely refuse to pay out. Site is a scam. Should have known when they said that they only cashout 2 times a week. If I ever get my money I will update.

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