Lincoln Casino

Item: Lincoln Casino
Rating: 1
Author: Irena D.

Lincoln Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 19 reviews

5.7/10

19 reviews

Complaint Response 12 complaints

3 days avg. 12 complaints

What we like

Available in either instant-play or PC download
Wide selection of unique slots and even more unique table games
24/7 support via live chat, US toll-free phone, or email
Secured with SSL encryption
Regular tournaments
Proven fair by independent audits from Dr. Eliot Jacobsen, Ph.D.

What we don’t like

Slow payouts: Pending Time is 48-72 hours

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Lincoln Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.lincolncasino.eu

Established

2013

Licences

Curacao Gaming Control Board

Affiliate Program

Slots Vendor

Languages

English

Casino Type

Download, Instant Play, Mobile

Deposit Methods

Payz, MasterCard, Neteller, Paysafecard, Visa, Sofort, Skrill

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Cheque, ECO Card, Neteller, UnionPay, Skrill

Withdrawal Fees

Withdrawal Limit

USD 5,000 per week

Currencies

US dollars

Pending Time

48-72 hours

Withdrawal Times

E-Wallets 48-72 hours
Bank Transfers 10-14 days
Card Payments 4-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

WGS Technology (Vegas Technology)

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

Email Support

[email protected]

Phone Support

1-888-234-7217
1-678-349-0094

FAQ Section

Suggest an edit

Lincoln Casino is an elegant online casino with a unique selection of games, dedicated customer support, and tournaments for every day of the week. It is powered exclusively by the Wager Gaming Technology platform and can be accessed via either instant-play or PC download. Lincoln Casino holds a license from the jurisdiction of Curacao.

Restricted Countries

Lincoln Casino is unable to serve players who live in Canada and in the US states. All other players are welcome.

Security and Fairness

Lincoln Casino takes a proactive stance against identity theft and fraud. Whenever players provide sensitive data for banking or registration purposes, it is encrypted with 128-bit SSL to make it unreadable to anyone. Furthermore, Lincoln Casino uses a privacy policy to prevent anyone from obtaining contact information.

Dr. Eliot Jacobsen, Ph.D., one of the best gaming mathematicians in the world, continually audits the Wager Gaming Technology platform to ensure that its games are fair. Lincoln Casino has always passed these tests, as shown by the fairness seals on the games.

Support

Lincoln Casino knows how to do customer service right. Players can contact a live chat associate 24/7 directly through the casino lobby or website. In most cases, this allows players to get help in just a minute or two, regardless of when they like to play. Lincoln Casino also offers a toll-free phone number to US residents, as well as an email address.

Games

The selection of Wager Gaming Technology slots at Lincoln Casino is great for any slot lover. The casino features games with all sorts of themes, pay structures, and bonus rounds. Go exploring with Amanda Panda slot, win favor and fortune in Gold of the Gods slot, or earn your winnings through espionage in Agent Cash slot, among dozens of other video slot titles. Some three-reel and seven-reel games are also included, such as Luck o' the Irish and Farming Futures.

Lincoln Casino has enough table games to satisfy all tastes. In particular, it is one of the few sites that features Five Card Mulligan Poker and 10 High Hold'em. Lincoln Casino also has casino favorites like Vegas Strip Blackjack, European Roulette, Baccarat, Craps, Pai Gow Poker, and Red Dog, among others.

We're also impressed with Lincoln Casino's variety of video poker games. Players can stick to traditional variants like Jacks or Better, Tens or Better, and Bonus Poker, or try something a bit crazier such as Deuces and Joker, Double Joker, and Aces and Faces. Many of the games can be played in multi-hand mode, with some available with up to 100 hands at a time.

Several specialty games are also provided: Poker Dice, Poker Slots, Dazzling Dice, Bingo Bucks, and Keno.

Complaints

Read the complaints other players have left for Lincoln Casino. Learn more about complaints.

Show all complaints

Submit complaint

Two Bounced Checks

I have been gambling with Lincoln Casino/Liberty Slots for over three years and most of the time I have had a wonderful experience with their customer service. I was shocked when my bank sent me two checks that were returned for almost 2000. The checks bounced on 6/12/2023. I contacted their customer service and they told me someone would be with me right away, however it had to go to the correct team first. Today is the fourth day since I have contacted them and still no resolve. Customer service does answer but they send me a canned response and keep telling me it has to get to the right department while they research it. I have copies of the bounced check and I sent them in asap. I don’t get what’s taking so long, and I am most disappointed because I feel I cannot play anymore, as I am certainly not going to put money into someplace that can’t pay. The reason for the checks bouncing was the account was closed. Very upsetting. I don’t want to attach the checks because of all the personal info, but I do have them and I have sent copies to Lincoln casino.

Unresolved

$2,000

Check not received

I have request a check to be sent to me over 2 week ago. I sent all required documents in high definition like requested. I have conformation they received. I called talk to live customer service to see where it is. They confirmed they received all and be patient. Received two days later saying I need to resend. I did and agin got confirmation they received. Called again the check on status they online person again confirmed they had everything. 2 days later my withdrawl decline. Started the procedure again sent all required documents and still no check. HELP. Please. $900.00.

Unresolved

$900

Closed my account because they don't want to pay over $25,000 in winnings

I opened my account at lincolncasino.eu on July 2017. I was playing last month and won. I made withdrawal to bitcoin and they paid some. They have weekly withdrawal limit. I tried to make a new withdrawal Last July 11 only to find out that they closed my account without emailing me first!

I then spoke with live chat and here is what they said:

Kimberly

Thanks for your patience

Thanks for your patience. We regret to advise that your account was disabled by our management, and as a result you will not be able to hold an account with us.

I'm sorry I am not at liberty to disclose that information at this time, but this has been concluded by management

You can contact tomorrow within the hours of 8am -5pm EST to speak with someone in regards to your account.

I also emailed [email protected] and here is their reply:

Dear Daniel,

Thank you for contacting Lincoln Casino support.

We have reviewed the account and as per management decisions your account has been closed. We will not be able to have it opened, as you will no longer be able to have an account with us.

We wish you the best in your online game experience.

Kind Regards,

Rose

I still have a big balance in my casino account and they refused to reopen it. I only want to get my money that I won. After many tries they re-opened my account and paid 2500 usd on 28th August. I requested a new withdrawal of 2500 usd on 7th September but after 2 weeks they closed my account again. I still have an pending withdrawal of 2500 usd and casino balance 22 445.40 usd. I already submitted a complaint to lcb.org but the casino rep stopped replying. That is why I am trying a new complaint site, please help me.

Unresolved

$24,946

Will not accept my valid ID and will not give me a reason why

I won $1,600 playing at Lincoln Casino and attempted to withdraw my winnings. The casino first requested my drivers license & proof of address in order to withdraw. I submitted everything they requested. First email back from Lincoln Casino said they received my documents and now they need further proof to in order to verify the documentation. The casino asked for me to take a photo of myself holding my drivers license, I took the photo and emailed it back to them. The casino is now saying they are not accepting my drivers license and is asking for another form of ID. I have spoken to the live chat numerous times and they will not give reasoning why my ID is not being accepted or allow me to speak to someone who can answer my questions. The casino is asking for another form of ID which i do not have. I paid $100 within two deposits to play at this casino and won. I am trying to withdraw $1,600 and have already given them all the documents they requested the correct way. When i asked for a supervisor through the live chat to answer my question on why my ID is being rejected, they said there is not one available and they would not be able to assist me either, and I need to send a valid ID. When I asked for a way to contact a supervisor or an email address for a supervisor, they said there is no one available and that they wouldn't be able to answer my questions or help me any further than the live chat was assisting me. I was then given the same email i had been sending my documents to. When i told them that was the same email i have been sending my documents to, they disconnected the chat.

Resolved

$1,600

Given the runaround on $2,500 payment

Hello. I have had some frustrations with this casino in the past, but as I did receive some payments successfully, I continued to play there. However, I am disturbed enough by this latest experience that I think a complaint is warranted, and I am still trying to collect my cashout.

I submitted a withdrawal request for the maximum permitted of $2500 in early February. I waited several weeks before this was processed, but I figured this was because I'd received other winnings from casinos around the same time that operated with the same payment processor, hence causing delays. I finally received the email from Lincoln Casino on March 12th that my withdrawal had been processed by wire to my bank account.

Based on my prior faster turnaround times, I reached out to them on the 20th to confirm that the payment had been indeed processed without issues, as it had not yet appeared in my account. They confirmed that the payment was in transit and asked me to be patient, as it could take 10 to 14 business days to show up.

So I waited until April 2nd -- at which point it was well beyond what I had experienced with them before -- and reached out again to ask for the wire information so that I could check with my bank. They would not provide this information, indicating (after much inquiry) that the payment is sent by a service provider, and apparently they are somehow unable to obtain this data. They said the wire was sent on March 12th, and in order to investigate, they would need to receive a copy of my full bank statement since then.

I found this very odd -- I needed to prove that I did NOT receive a payment by showing all of my sensitive data and account information that should be irrelevant to them, rather than them providing any detail around the wire that was allegedly sent? If they legitimately sent a wire to the right bank account, shouldn't they be able to provide a reference number or information that I could take to my bank? I objected to the request, but ultimately after much back and forth, it was made clear to me that I would never receive my payment if I did not provide proof of NON-receipt. (During this period, I still received no answers as to the account number to which it was allegedly sent, the wire reference number, etc. In fact, it took a lot of effort even to get them to say unequivocally that the wire WAS sent on the 12th! At first they just wanted this information from me without even confirming one way or the other whether a wire had in fact gone out.)

On April 4th, I gathered my account information and went through the painstaking process of redacting anything sensitive, while still leaving the amount for each transaction visible so that the could verify that there were no receipts in the amount they were claiming was sent. They wanted everything from March 12th forward, and my latest official bank statement went through March 12th, so I provided that. As the March 12th-April 11th statement would not be available for another week or two, I pulled all transactions after March 12th directly from my online account, showing proof of the exact search and filters I included to ensure everything was listed, then again redacted all the sensitive information, leaving sufficient data to show that no such payments were received.

I'll spare you the details on how this was received, but suffice it to say it wasn't enough. They wanted the official bank statements for everything after March 12th, despite the fact that such statements weren't even prepared by my bank yet, which in and of itself I view as a stalling tactic. Since I seemingly had no choice but to wait, I did so -- then provided the redacted version of the subsequent statement once it was published, again showing exactly what had been communicated to the casino them all along. (Much of their responses during this interim period didn't even make sense....saying things like I had only shown "aggregate" transactions, instead of the individual ones, which was flat out untrue. What I provided showed every single individual transaction during the period, and the filters demonstrated this to be the case. I half expected them to ask me for a login to my bank account! This whole ordeal was a huge red flag to me.)

Finally, this last Monday, I provided the updated redacted information for everything from March 12th through April 12th. When no response by Wednesday, I followed up. The cashier came back and indicated that they are investigating, but the processor remained "adamant" that they had sent the wire and it had not been returned. This was crazy to me.....their service provider was "adamant" of this (despite proof that no such funds were ever received during the period in the account to which they claimed it had been sent), but were unwilling or unable to provide a single piece of evidence or substantiation as to having sent it?

Finally, after laying out for the umpteenth time my concerns and questions about this, the cashier (Desiree) came back and said they had received confirmation from their service provider that the transfer was returned. No explanation. No apology. No recognition that what they had been telling me for over a month had been flat out untrue. Or why something that could easily have been checked at the earliest mention of non-receipt of the wire was not, whereas it was demanded that I turn over two months worth of bank transactions to prove that it had NOT come through.

I expected some sort of reassurance that the wire had been or would be promptly re-sent (hopefully along with some sort of wire reference number or other useful information this time). Indeed, I was told the funds had been credited to my account and should show up there when I checked -- which I wrongly interpreted as being the same bank account to which they allegedly sent the wire in the first place. But it turns out they credited the funds back to my online casino account. I was somewhat incredulous about this -- after having cashed out in February and being given the run-around through nearly May, the solution is to start back at the very beginning again and initiate a new cash-out process?? I've contacted them again a couple times, asking for another (faster) solution, a re-issuance of the wire, even an explanation as to what had actually happened. I've received no response.

I did not know until coming across this site that Lincoln Casino was blacklisted. I have given them and their sister casinos a ridiculous amount of my money over the years. And I have received *some* payments, albeit with some headaches along the way, but this one feels more like an experience with a rogue casino than I've experienced with them before.

If there is any way you can assist me with receiving the withdrawal that has been allegedly "in process" for three months now, I would greatly appreciate it. Thank you in advance for your help.

Unresolved

$2,500

Unjustified payment rejection and account closure

i was denied my withdraw after years of playing and depositing at lincoln casino. i was told that another casino i have played at had listed me in a negative database. what does that even mean? to me it says we found a way to not pay you after years of taking my money just fine. can anyone explain this to me how that is exeptable? this is the last time they responded to me. i had already passed verification and everything

.Dear SHANE < surname removed >,

I'm contacting you from Lincoln Casino.

I am writing to inform you that your account "LC0956379710" has been closed and you withdrawal denied as your details are listed in the negative Casino database.

This means that you may have played at other casino(s) and are listed there in a negative database. As per our company policy, you are unable to hold an account with our Casino.

Here is the email just prior to the denial.

Dear SHANE < surname removed >,

Thank you for choosing Lincoln casino, your Membership is very much appreciated.

We would like to thank you for your continued patience as we attempt to verify your account.

I wish to advise you that the documents have been received, reviewed and approved. We have made the necessary adjustments to your account.

We’ve forwarded your request to the respective department for further actions in order to issue your payment.

Unresolved

$450

Stalling my payments

As I have never had a problem with this casino before Lincoln Casino told me that my pay much would be processed today in a letter that was sent to me and as of yet it has not been processed there was no bonus to all documents have been verified and yet still nothing still in pending status I feel that because my payment is a little higher than it normally is the day are delaying my payments if you can please find out when I will get my payments I would really appreciate it this is unlike them and I say that Liberty Slots Casino which is their sister Casino and I'm starting to get a little worried thank you for your time and consideration in this matter

Unresolved

$2,900

Does not respect their own Terms and Conditions

Hello, i thought i will never do this, but there is always the first time. I opened account with Lincoln casino few months ago, with idea to try them with free, no deposit, bonus offered. Everything looked nice, games available, free bonus, free slot tournaments, but some problems showed at same begin, and something common for all problems is that they do not respect their own terms and conditions. Please, read bellow... First, system didn't accept offered code for no deposit. Then i came to live support and asked about it. If you are interested in to, you can see attachment as short part of our communication in that chat session: At the end, i said that i will complain about that, and guess what - my country of residence wasnt problem anymore, and i received free bonus of 15$. If i loosed it, i would not have any more problems with them, but another problem started when i turn it in maximum of 150$ winnings, with wagering req done. I requested withdrawal after confirmation that wagering is done, and after day or two i received mail from them that verification is needed, and they are asking for some documents. If complaint team is interested in, i have whole mail communication ready to send, as there is so many mails and so many disrespects on me as person, and on words i said. Their security department just keep sending almost the same mail. Shortly, i sent to them following documents: -Drivers Licence -Telephone Bill on my name dated on 2 last months and days after they were not satisfied with quality of Drivers Licence scan, i sent photo of -Personal ID with all needed details (photo, name, surname, date of birth, street address, etc...) They accepted it, verified it, but now, they asked me to send photo of me holding my ID near my face, what i have never done, and i will never do. If you read their terms, there is no single line where they say something like that can be requested. Here is copy/paste of only line about documents they can request, from Lincoln Terms and Conditions: "The Company reserves the right to request proof of a Player's age at any time." Proof of players age is one thing, and photo of your self holding your id next to your face is something other, nowhere stated. If it was stated, i will never open any account with them. For me, story about verification begining and finishing at this point. You can ask whatever you want for someone verification, but please, put it in terms, and let someone to decide do he/she wants to have anything with you or not. All in all, they have bill on my name, drivers licence which doesnt meet their criteria of quallity, and personal ID which was verified and accepted, but still keep asking for more and more, just not to pay. After month, or more, i almost forgot on my winnings, and finally realised why land based casinos are much better option then online, in the world full of unfair and untrustable companies, ready just to take a profit, but not to pay to their winners. The most important thing here is to respect Terms and Conditions, and if casino expect it from players side, it must be respected from casino side even more. Apologies on long post, and kind regards to Lincoln mail support team which was full of understandings and threat me as a person in whole process, what cant be said for their security department and some manager. With a hope this will help me to receive my lucky winnings, or, in another side, help to another players to decide where will they open theirs account and what can expect when comes to rare point of cashout.

Resolved

$150

Terrible support

I learned after making a deposit that my account had been reviewed by the management and I will no longer receive any bonuses. I asked the live chat people for an explanation and I was told this was a decision made by management. I replied "ok, but why did they decide this". I was told that management would send me an email within a week or so. That was over a week ago and calla to and emails to support only produce the same answer: "This was a management decision". So, I get it - they don't want to give me bonuses. But why? I think it is because I won over $5000 from the recently and they simply don't want to spend any more money on me. Well, that is their business, I suppose. My issue is not one that needs to be documented because my account is labeled "no bonuses" My complaint is that they will not communicate with me and their cs in the matter is horrible. They obviously want to run me off and they have succeeded. I just hate being treated that way.

Rejected

Where are my winnings?

I signed up for an account and deposited 45$. I subsequently won between 300-400. Lincoln closed my account and won't pay my winnings. They claim they are refunding my deposit. They won't tell me why they closed my account.

Resolved

$300

Lincoln Casino Complaint Stats

Resolved 5 / 11

Avg. Amount $3,318

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

5.7/10 ● 19 reviews

Top reviews from our players

Missydee48

1 year ago

10/10

This casino is one of the best I've ever played and cashed out. They paid me 2500. Within 5 days, which included getting verified, in 7 business days after that, they paid me 880.00 more. No hassle at all, I love this casino, I cant believe they are blacklisted. This kinda changes my opinion on ASKGAMBLERS for sure

PRyan

6 years ago

2/10

I spent a lot of money at Lincoln. I won and cashed out a couple of times and after those cashouts, I no longer qualify for any bonuses, My level went to "no bonuses", simply for cashing out. When I inquired about it, I was told that they give bonuses to help people win. Guess since I won, I no longer qualify.

jules2577

7 years ago

8/10

I've been playing at this casino for less than 6 months and I have to say, they've been top notch with me in every aspect. Compared to other casinos I've dealt with, this casino gave me no issues when requesting my withdrawal. I submitted what was required and boom...my money was delivered. I used bitcoin so I believe that's much faster. Additionally i didn't play with a bonus so it was pretty straight forward. Regardless, I had problems for months with another casino (Royal Ace) but not here. They didn't ask for 50 million things to verify.

Customer service is always quick and easily accessible. I'm currently waiting for an email with my play history because my funds seem to be lower than what I remembered when I had last played but they are going to send me a play history by email. We shall see.

Most importantly, I actually win at this casino!! I get it...they have an advantage and usually always win in the end but when I'm playing and I just keep losing hand after hand...what fun is that? The thrill of gambling is win win win and of course have to lose too but key point...lets you actually win.

Games are fun. They have a different set up with their holdem game than the RTG games. It's much much better. And for whatever reason, I feel like you win more. I'll have to look more into the paytables. And they have one of my favorite slots...Wheel of Chance!! So fun.

So overall, one of my favorite casinos to play at and I've played at pretty much all of the ones that accept players from US. I know, sounds crazy but I like to test them all out and see what I like and don't.

The only thing I dislike is probably the fact that you don't get access to all the games from the instant play and mobile option. One of my favorite games is Texas Holdem and only available through download.

cindyd

8 years ago

10/10

The games, the customer service, the payouts are top notch. I have been with them and their sister casino for over 5 years and have NEVER had an issue with them. I have been fortunate and won quite a bit of money and their customer service has stayed first rate.

deuce23

8 years ago

1/10

Good variety of games and I like playing the tournaments.

I play a lot of tournaments and see the same names in the top slot. I don't see how anyone can be that lucky ALL THE TIME. You are only suppose to have one account but I see variations of the same user name. There are a lot of "let???win" users. Seems like the casino is putting fake accounts into the top spots so they don't have to pay out as much.

inmyhead63

9 years ago

3/10

I tried a free NDB of 30 spins here as the games are different and I was curious (WGS) The slot games I seen were very simplified. (Wataa, Mermaids Quest, La Cucaracha as well as the FS on KingTiger). The good thing is that you can play for pennies but the payout is for pennies back of course! I won 1.91 in 30 free spins for 25cents each on King Tiger NDB promo.

I was terribly frustrated at the Casino app for not expanding large. Not sure if I just didn't find where to enable full screen. First game took a long time to load but when I exited and signed back in the game was ready to play. There were also a few annoying popups during gameplay. I guess I prefer the fancier video type slots so I wont be going back here unless offered free play.

bella0101

9 years ago

8/10

I enjoy the games, customer service & the quickness of the withdrawals. I called to ask a few questions & the people on phones really did what they said they would do. I won & didn't have to submit paperwork for verification because I was already verified at their sister site Liberty & used the same cards at Lincoln.

Customer support even offered this info to me to make it all quicker. I did a bank wire and was paid within a week of requesting the withdrawal.

It did take quite a lot of deposits to withdraw but there were a couple occasions I did have my balance in the thousands & kept playing so that was on me. Features, at times are very little but I have learned if you jump around a little to games you dont often play, your chances improve significantly.

zerooo

10 years ago

6/10

Lincoln Casino is casino which is powered by WGS Technology (Vegas Technology) software provider. I played at this casino some time ago, when I claimed no deposit bonus.

While I was searching for some kind of bonuses, I found that here at Lincoln Casino I could claim no deposit bonus. I like to play sometimes with free bonus chips and I was interesting enough into this offer and later I created account. They offer instant mode or download mode for playing.

I choose download mode because there I create my registration faster than at instant mode. I tried a few casinos with instant mode, but I had some errors and from that time I almost always prefer to select download software.

The bonus was around 15$ or maybe even a little more than this. I do not really remember because it was some time ago and until now I claimed a lot of no deposit bonuses from different casinos. I was playing for some minutes and later I lost bonus chips.

Until today I never made any deposit here at this casino and I think I will not make it even in near future. The only reason is because I do not like their video slots. I prefer to play other video slots from different software providers. And also I do not trust them so much. I think there are many much better online casinos than this one.

They offer nice welcome package for new players. You can get 100 % match deposit bonus of first five deposit. I think this is cool promotion, but I will not take it. I do not like their video slots very much, I had no big winnings. Not even decent winnings and I lost the bonus money really fast. I will rate it with 6 stars.

Mymydaisy

10 years ago

1/10

Customer service is horrible, rude and irritable. Slots are over the top tight, but I just can't move past the customer service. There is no excuse for the rudeness! You would think they would WANT people to hand over their money and happily deal with the questions, because after all, they are "customer service", and their paycheck comes from-where? I'm done there!

Jeremy

11 years ago

1/10

Only the games I am supposed to write a positive review. How can I do this when the only thing I feel is positive is the games. The Reps I have dealt with were rude and didn't care about us players. I was denied my 30 day 30 dollar no deposit stating I have multiple accounts which is BULL!

Customer Service Reps are rude and don't care about the players. They don't even want to work out the issue, they think they are right and that's that.