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Lincoln Casino - Closed my account because they don't want to pay over $25,000 in winnings

UNRESOLVED
Complaint Info
Disputed casino Lincoln Casino
Reason Declined payment
Amount $ 24945.5
dani_17 Argentina
Posted on October 18, 2019

I opened my account at lincolncasino.eu on July 2017. I was playing last month and won. I made withdrawal to bitcoin and they paid some. They have weekly withdrawal limit. I tried to make a new withdrawal Last July 11 only to find out that they closed my account without emailing me first!

I then spoke with live chat and here is what they said:


Kimberly

Thanks for your patience

Thanks for your patience. We regret to advise that your account was disabled by our management, and as a result you will not be able to hold an account with us.

I'm sorry I am not at liberty to disclose that information at this time, but this has been concluded by management

You can contact tomorrow within the hours of 8am -5pm EST to speak with someone in regards to your account.


I also emailed suppor­[email protected]­inc­oln­cas­ino.com and here is their reply:


Dear Daniel,

Thank you for contacting Lincoln Casino support.

We have reviewed the account and as per management decisions your account has been closed. We will not be able to have it opened, as you will no longer be able to have an account with us.

We wish you the best in your online game experience.

Kind Regards,

Rose


I still have a big balance in my casino account and they refused to reopen it. I only want to get my money that I won. After many tries they re-opened my account and paid 2500 usd on 28th August. I requested a new withdrawal of 2500 usd on 7th September but after 2 weeks they closed my account again. I still have an pending withdrawal of 2500 usd and casino balance 22 445.40 usd. I already submitted a complaint to lcb.org but the casino rep stopped replying. That is why I am trying a new complaint site, please help me.

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