Ag Awards

Lincoln Casino - Unjustified payment rejection and account closure

Complaint Info
Disputed casino Lincoln Casino
Reason Declined payment
Amount $ 450
Posted on April 15, 2019

i was denied my withdraw after years of playing and depositing at lincoln casino. i was told that another casino i have played at had listed me in a negative database. what does that even mean? to me it says we found a way to not pay you after years of taking my money just fine. can anyone explain this to me how that is exeptable? this is the last time they responded to me. i had already passed verification and everything

.Dear SHANE < surname removed >,

I'm contacting you from Lincoln Casino.

I am writing to inform you that your account "LC0956379710" has been closed and you withdrawal denied as your details are listed in the negative Casino database.

This means that you may have played at other casino(s) and are listed there in a negative database. As per our company policy, you are unable to hold an account with our Casino.

Here is the email just prior to the denial.

Dear SHANE < surname removed >,

Thank you for choosing Lincoln casino, your Membership is very much appreciated.

We would like to thank you for your continued patience as we attempt to verify your account.

I wish to advise you that the documents have been received, reviewed and approved. We have made the necessary adjustments to your account.

We’ve forwarded your request to the respective department for further actions in order to issue your payment.

Posted on April 15, 2019

Dear @shanemoore,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 19, 2019

i hope i did that correctly i apoligize if not i have never had to do this before. i just hope somthing can be done. thank you so much askgamblers. 450$ was to be moneygramed to me.

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