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Lincoln Casino - Will not accept my valid ID and will not give me a reason why

RESOLVED
Complaint Info
Disputed casino Lincoln Casino
Reason Verification issues
Amount $ 1600
Posted on June 27, 2019

I won $1,600 playing at Lincoln Casino and attempted to withdraw my winnings. The casino first requested my drivers license & proof of address in order to withdraw. I submitted everything they requested. First email back from Lincoln Casino said they received my documents and now they need further proof to in order to verify the documentation. The casino asked for me to take a photo of myself holding my drivers license, I took the photo and emailed it back to them. The casino is now saying they are not accepting my drivers license and is asking for another form of ID. I have spoken to the live chat numerous times and they will not give reasoning why my ID is not being accepted or allow me to speak to someone who can answer my questions. The casino is asking for another form of ID which i do not have. I paid $100 within two deposits to play at this casino and won. I am trying to withdraw $1,600 and have already given them all the documents they requested the correct way. When i asked for a supervisor through the live chat to answer my question on why my ID is being rejected, they said there is not one available and they would not be able to assist me either, and I need to send a valid ID. When I asked for a way to contact a supervisor or an email address for a supervisor, they said there is no one available and that they wouldn't be able to answer my questions or help me any further than the live chat was assisting me. I was then given the same email i had been sending my documents to. When i told them that was the same email i have been sending my documents to, they disconnected the chat.

Posted on June 28, 2019

Lincoln casino accepted my id and had officially paid out!! Thank you for your help!!!

AskGamblers
Posted on June 28, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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