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Closed: This casino and all other brands within the Affactive group are blacklisted due to the massive amount of complaints submitted against them as well as the usage of various stalling tactics to delay and decline payments including but not limited to bogus security checks lasting for months and putting pressure on players with delayed payments to start depositing if they want to be paid ever.

Golden Cherry Casino

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Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

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Golden Cherry Casino review

  • Sophisticated i-slot games
  • 24/7 support available in a variety of methods
  • Instant play client and downloadable client available
  • Small video poker selection
  • No third-party audits
  • Withdrawal approval period of 5 days
General info & Latest Promos
Website http://www.goldencherry.com
Established 2010
Owner Netad Management Casinos
Casino Promotion

Golden Cherry Casino is a premiere online casino with an emphasis on ensuring its players have the same lavish experience they could have in the Vegas strip. As a part of the Regalbar group, Golden Cherry Casino is backed by some of the biggest names in the casino industry. The casino is licensed in Curacao.

Games

Golden Cherry Casino, since it uses Rival Gaming software, comes with the industry's most intricate video slots. Rival's top products, their i-slots, are fully available through Golden Cherry Casino. Take a journey through any of these truly atmospheric games, immerse yourself in the storyline, and maybe even walk out a winner. With several dozen other video and three-reel slots, slot junkies can have all the spinning action they could ever need.

If slots aren't your thing, Golden Cherry Casino has plenty of other games, as well. Be sure to look at any of their table games and try beating the dealer. With single- and multi-hand blackjack, Caribbean Stud Poker, casino war, and several others, every roll of the dice, spin of the wheel, or flip of the cards gives you a shot at winning.

Golden Cherry Casino ends its gaming repertoire with video poker and specialty games. They offer single- and multi-hand variations of the world's most popular video poker games, as well as two types of keno and several scratch-inspired games. We think that gamblers should be able to have a well-rounded gaming experience at Golden Cherry.

Support

In addition to giving players a well-made selection of games, Golden Cherry Casino also has a professional customer support team available 24/7. Any player knows that being able to get the response you need in a timely fashion is essential to a good online gaming experience. Players won't be faced with delays in trying to get answers to their questions, no matter how complex.

Even before you make an account, you can contact Golden Cherry's live support team directly from their website. The live chat client is also available from within the downloadable casino client. You can also send them an e-mail, or call or fax them with their USA-based numbers. It's nice to see a casino that makes it this easy to get in touch.

Security and Fairness

No one wants to play at an unsafe casino. Now more than ever, digital security is of the utmost importance. Golden Cherry Casino outlines their security measures on their website. Their system includes RSA public/private key encryption, the industry standard for obscuring sensitive data from cyber criminals.

Of course, being given a fair game is just as important. Golden Cherry Casino, like all other online casinos, states that they use a random number generator to accurately and genuinely simulate land-based casino games. However, there are currently no third-party audits to validate the software. Nonetheless, since the casino uses the popular Rival software, it is safe to assume the games are fair.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Canada
    • Israel
    • Italy
    • Poland
    • Romania
    • Ukraine
    • United Kingdom
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
  • Casino Type

  • Manual Flushing

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

Golden Cherry Casino Reviews by Players

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rey17 5 reviews
Philippines
Message
Reviewed on May 8. 2015

DISLIKED

Before I made deposit verified it first. I sent all my documents, my proof of residence came from mayors office, is that not enough?
I used Netteler to fund my account, but you guys are lazy even no reply to email, I already replied, sent a new documents in the form you gave, I have signature, but no reply.
GOLDEN CHERRY CASINO REPLIED ON MAY 8. 2015
Hello rey17,
Our finance department hasn't received the documents you mentioned, also I don't see that you made a deposit into your account. I will be happy to help you with submitting your documents and processing your withdrawal, please email me at anita@affactive.com, it will be easier to communicate and solve this :)
Have a nice day,
Anita
rey17 5 reviews
Philippines
Message
Reviewed on May 7. 2015

DISLIKED

This Golden Cherry Casino has rating 0.0. This Anna from there deparment who said scan all documents in, I already scanned in, sent back to them my documents to verify but nothing. Even automated reply are nothing, this lazy casino has bad for their players.

I sent many email but not even single reply. This site must be band or closed, they are scamming people.
GOLDEN CHERRY CASINO REPLIED ON MAY 7. 2015
Hi rey17,
As I see, you won from a no deposit bonus, congratulations.
Please note that the maximum cashout from all the no deposit bonus is 1 time the bonus amount, so you need to make a deposit of $30 and you'll be able to withdraw $100, which is the minimum to withdraw in our casino ($70 max cashout from the free bonus + your deposit).
I see that our finance department emailed you regarding the missing documents that you should provide in order for your withdrawal to be processed - copy of the back side of your ID, one document which has your name & address (it can be a utility bill, a bank statement, a void check, a pay stub), faxback form (can be downloaded from here: http://goldencherry.com/pdf/GoldenCherryFaxback.pdf, and a copy of the credit card (if you make your deposit with a credit card), though you can deposit with Neteller and request your winnings to be sent to your Neteller account.
Once we have your documents, we will be able to move forward with your withdrawal.
Feel free to contact our support if you have any questions or need any assistance, we will be happy to help.
Best regards,
Anita
hro2009 4 reviews
Message
Reviewed on March 2. 2015

DISLIKED

I am waiting for your quick answer and for my money to back my Neteller. Call me or do it right now.
GOLDEN CHERRY CASINO REPLIED ON MARCH 2. 2015
Hi hro2009,

I don't strictly work at the casino so I'll need you to open a complaint on this site in order to help you and do a follow up on your case.
Please submit the case using the following link: http://www.askgamblers.com/submit-complaint-p47

After you send the request, I'll get in touch with our account managers to gather information about the case itself.
Thanks for your cooperation. Please note that I wont be able to help you otherwise.

Best regards,

Clara Hans

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Golden Cherry Casino bonuses

Golden Cherry Casino complaints

  • 21 of 46 resolved
  • 2 days avg response
  • 3 weeks avg complaint life
  • 3,788 USD avg amount

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