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Closed: Euro Play Casino owns an impressive collection of complaints most of which concerning delayed or declined payments. Although a significant part of these complaints were resolved eventually, the casino keeps on using various stalling tactics to delay payments as longer as possible as well as providing its customers with unresponsive and rude support.

Euro Play Casino is closed.

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Euro Play Casino

0
Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Euro Play Casino review

  • Full selection of Playtech games
  • Live and virtual games available
  • 24/7 support via live chat, phone, or email
  • Secured with SSL
  • Third-party audit information not available on website
General info & Latest Promos
Website http://www.europlaycasino.com
Established
Owner Eveningstar Holding LTD.
Casino Promotion

EuroPlay Casino is an online casino with a full range of live and virtual games. It is powered by Playtech, one of the largest software platforms in the online gaming industry. The casino holds an online gaming license from the jurisdiction of Curacao.

Virtual Games

EuroPlay Casino contains some of the most popular online video slots. Players can enjoy playing a number of branded favorties from Playtech, including Pink Panther, Iron Man 2, and Kong, along with many others. All of their slot games come with bonus features and unique themes to keep the experience as entertaining as possible.

If you are looking for virtual table games, EuroPlay Casino has several for you to choose from. Enjoy the thrill of roulette with a number of different variants, including 3D and multiplayer. Blackjack players have access to single-hand and multi-hand variants with favorable rules. You can also try your luck with the dice in craps, or go for a big win in Tequila Poker or Casino Hold 'em Poker.

EuroPlay Casino is also home to a number of different scratch cards. If you're looking for extreme variance and the chance of winning big with the smallest of bets, these are the games for you. Choose from a number of different themes and game structures to find the scratch card for you. Some of the most popular games include A Night Out, Top Trumps Celebs, and Football Mania.

Live Games

If you are looking for a true casino experience, EuroPlay Casino offers a full live dealer section powered by the latest webcam technology. Here you can play roulette, blackjack, casino hold 'em, or baccarat against any of the casino's dedicated dealers 24/7. Interactive features and a wide range of bet sizes ensure that the experience is as accommodating as possible.

Support

We are pleased with the support staff at EuroPlay Casino. If you have an account, you can access the live chat feature from within the casino lobby. You can also give them a call using their UK freephone, North American toll-free number, or Lithuanian international number. Lastly, EuroPlay Casino can be reached through a number of email addresses, one for each type of inquiry.

Security and Fairness

The EuroPlay Casino network is secured with all the necessary technology. Most importantly, any sensitive data you send them is kept encrypted with SSL. This ensures that your data cannot be accessed at any time without proper authorization. Additional security gateways are used for credit card processing.

Playtech software is one of the oldest and most trusted casino platforms around. Years of independent audits have shown that it offers a genuinely fair game. Unfortunately, EuroPlay Casino does not feature any information about independent audits on its website. While we can vouch for the fairness of the software, it would be nice if EuroPlay would make the audit information public for their players.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Bulgaria
    • Cyprus
    • Estonia
    • Hong Kong
    • India
    • Israel
    • Italy
    • Romania
    • United Kingdom
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
  • Casino Type

  • Manual Flushing

  • Currencies

  • Languages

  • Licences

  • Owner

  • Live Chat

  • Contact

    Support Mail: [email protected]

    USA & Canada Support Phone: +1 888 368 0375

    UK Toll Free Support Phone: +44 800 0488234

    Lithuania Support Phone: +370 37211257

Euro Play Casino Reviews by Players

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Write a review
domo81 3 reviews
Message

DISLIKED

Games does not work because of "technical problems".

"Internal problem - server is not responding.
Please contact Customer Service for immediate assistance. "

"The progressive jackpots are temporarily not available. You can continue playing normally."
ahanasyryoye 2 reviews
Sweden
Message

DISLIKED

Europlay Casino - thieves and liars

Do not be fooled by their lucrative bonuses.

This casino is rogues, deceivers and liars.

You win with them, forget the profits to Euro Play casino will never pay.

Stop these thieves forever and keep away from the casino operations !!!!!!!!!!!!
catapultaudio 61 reviews
United Kingdom
Message

DISLIKED

Europlay used to offer some of the most generous no deposit bonuses around, and although there were some stories of people having unacceptable delays, people did seem to be getting paid eventually. Somewhere along the line I guess the casino was being clobbered by advantage players, because they decided to modify their bonus terms such that slots now count at only 20percent for wagering requirements!

This gives those previously generous no deposit bonuses an effective WR of 495x - as if 99x wasn't bad enough without the ridiculous slots at 20 percent adjustment! If your willing to battle through a wagering requirement like that chasing a cashout, then I guess you have a whole lot of time - and patience! - you can expect to be hounded to deposit by their support staff every time you log into the casino though, which is particularly frustrating as their English does not seem great, and they often struggle to understand what I have said to them in addition to responding very slowly - I suspect they must be trying to chat with every user logged into the casino simultaneously.

Whilst it is not a problem for me personally, I know many players will be unhappy about the fact this casino only seems to offer a download client to access the casino - the games cannot be played via browser or using a mobile device, which is really unusual in the modern climate. Many players do not like having to install this software on their computer now, particularly as it is essentially unnecessary - I like to use the installable version of casinos I play at a lot, but if I had to install every single one my computer would quickly become unmanageably clogged and full!

I will admit that I have never cashed out at Europlay - back when I did try playing there, I did not manage a profit from my initial no deposit bonus and whilst I did manage a balance after playing a "welcome back" bonus they sent me via email, I was unwilling to make the £50 deposit they requested in order to cashout winnings of just £150 from a casino I was unsure if I could trust.

Oh, one more thing... this is another Playtech who states they will only pay out wins, including progressive jackpots, at a rate of £10,000 per month. This is just not acceptable when Playtech pay the casino the entire jackpot in full immediately after the win - the casino gets to sit on the money, accumulating interest for YEARS, even though it does not belong to them, and should they go bust during that time you can kiss your money goodbye... and I have to question if they may "go bust" just to get their hands on a jackpot win of a few million pounds anyway!

Stay away.

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Euro Play Casino bonuses

Euro Play Casino complaints

  • 35 of 70 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,257 USD avg amount

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