Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Closed

Euro Play Casino owns an impressive collection of complaints most of which concerning delayed or declined payments. Although a significant part of these complaints were resolved eventually, the casino keeps on using various stalling tactics to delay payments as longer as possible as well as providing its customers with unresponsive and rude support.

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Euro Play Casino

Player Rating 18 reviews
2.9/10
18 reviews
Complaint Response 70 complaints
3 days avg. 70 complaints
What we like
  • Full selection of Playtech games
  • Live and virtual games available
  • 24/7 support via live chat, phone, or email
  • Secured with SSL
What we don’t like
  • Third-party audit information not available on website
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Euro Play Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.europlaycasino.com
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Italian, Spanish, Russian
Casino Type
Download

EuroPlay Casino is an online casino with a full range of live and virtual games. It is powered by Playtech, one of the largest software platforms in the online gaming industry. The casino holds an online gaming license from the jurisdiction of Curacao.

Virtual Games

EuroPlay Casino contains some of the most popular online video slots. Players can enjoy playing a number of branded favorties from Playtech, including Pink Panther, Iron Man 2, and Kong, along with many others. All of their slot games come with bonus features and unique themes to keep the experience as entertaining as possible.

If you are looking for virtual table games, EuroPlay Casino has several for you to choose from. Enjoy the thrill of roulette with a number of different variants, including 3D and multiplayer. Blackjack players have access to single-hand and multi-hand variants with favorable rules. You can also try your luck with the dice in craps, or go for a big win in Tequila Poker or Casino Hold 'em Poker.

EuroPlay Casino is also home to a number of different scratch cards. If you're looking for extreme variance and the chance of winning big with the smallest of bets, these are the games for you. Choose from a number of different themes and game structures to find the scratch card for you. Some of the most popular games include A Night Out, Top Trumps Celebs, and Football Mania.

Live Games

If you are looking for a true casino experience, EuroPlay Casino offers a full live dealer section powered by the latest webcam technology. Here you can play roulette, blackjack, casino hold 'em, or baccarat against any of the casino's dedicated dealers 24/7. Interactive features and a wide range of bet sizes ensure that the experience is as accommodating as possible.

Support

We are pleased with the support staff at EuroPlay Casino. If you have an account, you can access the live chat feature from within the casino lobby. You can also give them a call using their UK freephone, North American toll-free number, or Lithuanian international number. Lastly, EuroPlay Casino can be reached through a number of email addresses, one for each type of inquiry.

Security and Fairness

The EuroPlay Casino network is secured with all the necessary technology. Most importantly, any sensitive data you send them is kept encrypted with SSL. This ensures that your data cannot be accessed at any time without proper authorization. Additional security gateways are used for credit card processing.

Playtech software is one of the oldest and most trusted casino platforms around. Years of independent audits have shown that it offers a genuinely fair game. Unfortunately, EuroPlay Casino does not feature any information about independent audits on its website. While we can vouch for the fairness of the software, it would be nice if EuroPlay would make the audit information public for their players.

StallCation

Complaints

Read the complaints other players have left for Euro Play Casino. Learn more about complaints.

Show all complaints
Euro Play Casino - Delayed CashOut after 4 days pending and 10 day waiting
Hi, my username ist H1R88156582, i am a still a Member of Euro Play Casino, because they have paid before, delay, but paid. Now they do it again, many excuses, many promises and many more lie. I have made a deposit of 60 Euro, lost all, and get a bonus with max payout Deposit x10 = 600 Euro. I made the withdrawl on 29.01.2015. Nothing happend yet, only excuses and promises 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting 369602035 2015-01-28 22:42:06 Deposit - €175.00 Approved 369596641 2015-01-28 21:59:25 Deposit *1805 €60.00 Approved If you dont pay i will publish all the rest of the chat history!! ************************************************************** the only thing I keep hearing again and again... 02.02.2015 domo1981: 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting domo1981: pending is finish Coddy: dear stefun will tell you about this domo1981: when? Coddy: he will be here for you tomorrow 03.02.2015 domo1981: when will stefan be there? domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting Patrik: stefan will coem after 6 hours domo1981: sure? Patrik: yes 03.02.2015, after 6 hours domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members? domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members? Hyde K: please contact us tomorrow Hyde K: our manager stefan is not available today same day Harry1: its under process me: when will you pay, before or after weekend? Harry1: before me: your words.. Harry1: i assure you 04.02.2015 me: hi George !: Yes domo1981: where is stefan? George !: He will be there Tomorrow domo1981: but harry1 say...he will be back in 10 days...lie? George !: I don;t know yesterday I was not came George !: And Today Harry is also not come ! domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting George !: Yeah , It is in Final stage George !: You will get very soon ! * * * * 10.02.2015 George !: Yeah , It is in Final stage George !: You will get very soon ! domo1981: your read it? domo1981: now it is 10.02.2015 4 days later 11.02.2015 George !: Hi, Your withdrawal is in Final stage George !: You will get till Saturday domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday? George !: Yeah ! Means saturday would be max George !: Tomorrow or day after tomorrow will be sure George !: Please trust ! domo1981: why i should? where is stefan? George !: He is on Sick leave ! I told you domo1981: who will handle it George !: He is not well. George !: I am taking care of your account ! domo1981: so you can pay? George !: Hi, Your withdrawal is in Final stage George !: You will get till Saturday domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday? George !: Yeah ! Means saturday would be max George !: Tomorrow or day after tomorrow will be sure George !: Please trust ! domo1981: why i should? where is stefan? George !: He is on Sick leave ! I told you domo1981: who will handle it George !: He is not well. George !: I am taking care of your account ! domo1981: so you can pay? George !: Yeah , Ofcourse ! domo1981: so you can pay? domo1981: i throught only stefan can pay domo1981: a further lie? domo1981: so if you can pay...why you dont do this? George !: Everything is done from my side ! 12.02.2015 domo1981: hi support Patrik: HI domo1981: why you ignore me? domo1981: when will you pay? domo1981: i am waiting since 2.2.21015 domo1981: no is 12.02.2015 Patrik: finance team is working on your withdrawal Patrik: you will get it as oon as possible domo1981: this is what you all say since 10 days domo1981: pay domo1981: where is stefan? Patrik: stefan will come after 3 hours domo1981: tell me when will you pay without using the word soon Patrik: i need to talk with finance team 13.02.2015 domo1981: when will you pay? Hyde K: coming monday domo1981: and when will you pay? domo1981: he will be there on 2015-02-16? domo1981: right? Hyde K: yes domo1981: but when will you pay? Hyde K: 2015-02-16 domo1981: and why you dont answer to email? domo1981: why you dont answer to email? domo1981: hallo? Hyde K: ok Hyde K: you will get the answer within 1 hour domo1981: i am now waiting since 2015-02-02 for my withdrawl Hyde K: yes domo1981: is this ok for you? Hyde K: please wait for 3 more days 13.02.2015 same Day George !: Coming Monday ! domo1981: So the 02/16/2015 domo1981: who will pay? domo1981: perhaps stefan will not be there?! domo1981: who will pay? George !: I told you , I have already proceed and on Monday it is in your account 14.02.2015 domo1981: when will you pay my withdrawl?`today is 15.02.2015, 13 days after pending! Patrik: yes it approved by the Finance team , you will get that within 2 or 3 days domo1981: how often you will tell me this again? Patrik: but this time it is very sure that you will paid in max 3 days domo1981: George !: Wait till Monday domo1981: which Monday ? George !: Coming Monday ! domo1981: So the 02/16/2015 domo1981: who will pay? domo1981: perhaps stefan will not be there?! domo1981: who will pay? George !: I told you , I have already proceed and on Monday it is in your account Patrik: yes, yet the Monday is not come Patrik: kindly wait till tomorrow domo1981: but you told me again...2-3 days domo1981: so when will you pay? Patrik: tuesday 16.02.2015 Hyde K: hi Hyde K: how may i help you? domo1981: what about my withdrawl? Hyde K: let me check Hyde K: you have to wait for 2-3 buisness days domo1981: so i have to wait again? domo1981: why? domo1981: now i be waiting 14 days + pending Hyde K: your withdrawal is on processing domo1981: as you all say 14 days before. now is 16.02.2015 i made the first wihdrawl on 29.01.2015 and the second on 30.01.2015 domo1981: pay domo1981: now Hyde K: please give us two more days **************************************************************
staus Resolved
€950

Complaint Statistics

Resolved 35
Avg. Amount $ 1,253
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
2.9/10 18 reviews

Top reviews from our players

WITHDRAWAL PROBLEMM EUROPLAY min.10 day
16 tage schonn mir nocht nicht 250€ bezahlen... alles stefann und tomas lügen immer ....
sag das leute immer morgen morgen aber immer krigen sie nicht nur stress casino europlaycasino.com
bitte alle finger weg diesen casino und tausend mal ausweiss kopie und unterlagen will. jeder auszahlung nur problemm.. wenn krigen sie ich denken sehr glücklich keinen vetraunliche casino....

mein name ist kubilay canberk
benutzername in europlaycasino: H1R80787922
VORSICHT:
Betrüger Casino europlaycasino.com
diesen casino eine playtech.com casinos

Beschwerde und Reklamation europlaycasino.com
PLEITE DIESER CASINO europlaycasino.com
Dieses Casino will nicht meine Geld 250 überweisen! Sie reden davon, dass das casino pleite ist und kein geld mehr zum Auszahlen hat.
Alle Spieler sollten hier nicht spielen, die verarschen nur einen und geben das Geld nicht. Ich werde das an alle Leute in Facebook, Twitter schicken und in allen Casinoforum melden. In English und Deutsch.
Der Geschäftsführer Stefan hat das bestätigt , dass es kein Geld mehr für Auszahlung im Casino gibt und ich habe auch ein Foto davon!


Complaint and complaint europlaycasino.com
BROKE THIS CASINO europlaycasino.com
This casino does not want to transfer my money 250! You mention that the casino is broke and has no money for paying.
All players should not play the piss only one and not give the money here. I will send to all the people on Facebook, Twitter and report on all casino forum. In English and German.
The Managing Director Stefan has confirmed that there is no more money for payment at the casino and I have a photo of it!

Inactive user

My moods transformed from being content to a point of lasting disappointment when I downloaded Europlay, registered an account with them and played for the no deposit bonus of $20 thanks to my number one forum, AskGamblers. It is a requirement to download the casino just to play on it and without the flash version of Europlay I couldn't get quick access into the casino if I had little time to spare.

I was happy to see a casino would offer anyone new a free chip just to register and try it on their casino. As I tried to chip down the wagering piece by piece it became very difficult knowing I had two reasons why I had to bet nearly small amount of bets. For one reason betting small may help in having my bonus last for a long duration towards the Playtech slots held here on Europlay while trying to keep up with the requirements in a very mini way and two it is much safer to deliver small bets as antipathetic towards larger more understandable bets. I don't really see a reason as to why Europlay would give a bonus like this with an impossible wager setting of 99 times just to cashout?

I used the $20 bonus on Pharaoh's secrets. I gave this slot the minimum bets for $0.20 a spin and activated the Xtra win feature for an additional $0.10 more. But that's not all I did....I also increased my $0.30 bet to $0.60 for the first $10 of my bonus. The Xtra Win when activated just turns a regular wild into an expanding wild so this came handy..at least for a short while. Throughout the first half of my bonus my spins became featureless, to not hit any free spins and when my balance plummeted to $9.30 I had to cut my bets in half for $0.30. It still never gave me the free spins. I have seen about 3 spins for two scattered pyramids and came nothing for the last pyramid. The experience on this slot was trying to take down a building with only a normal hammer. I would need something better like explosives or a wrecking ball to work with.

They were serious in not letting players run away with cash and I could have far better meeting capabilities on other Playtech casinos with much ease than Europlay! Europlay, the casino that creates hard times for players new and old. A 3 out of 10 for it's casino, slot winnings and it's absurd bonus structure!

I came across Euro Play casino just before Christmas if I remember rightly, and at the time I was bonus hunting for a Playtech casino where I hadn't already claimed their no claims bonus, so when this came along I was more than happy to play here lol. At the time they were offering all new players who registered £20 free to try out their games. I was really disappointed when I learnt that they didn't have a flash casino to play in, if you want to play here you do have to download their software. Unusual, not for a Playtech casino to have a flash, but nevertheless I downloaded the software and registered. I put in the code that was needed during registration and upon registration the free £20 was credited to my account. I was expecting there to be a high wagering that came with it, because there normally is with Playtech free bonus money offers, as true as it was it came with a 99x play through lol. As if that wasn't enough play through, almost £2000, I then learnt that their slots, which is what I was planning on playing on only counted 20% towards the wagering!! I didn't work out what the exact play through would be but it's got to be over £100,000!!!! Impossible lol. I have never heard of such a stupid bonus and stupid conditions. I mean 20% that's ridiculous. I thought maybe this casino focused most of their gambling on another part of the casino like Roulette or Poker or something which would count 100% but no they don't, all of their games only count 20% towards the wagering and some of them counting 0%!!! I can't see how Europlay are still in business to be honest. I mean who is really depositing here and accepting bonuses from them with this stupid wagering requirement. It would be ok if you didn't accept any bonuses but to me it's just like throwing your money away. The chances of making a withdrawal are very slim.

It's a shame really because their slots really played well. I got my balance way over £200 at one point, I was betting big though, you have to if you stand any chance of meeting the play through. I would have definitely have deposited here had the slots counted 100% but there was no chance in hell that I was going to put my money here.

You have probably guessed already...I didn't meet the wagering. I have no idea what the amount was I played through but I know it was no where near what was required, not even half or quarter of a way there. You may as well take advantage of their free bonus money offer but I wouldn't bother depositing here...unless you are very very brave!!

Euro play casino is come to my attention because it giving nice welcome bonus - 250% for first deposit, and of course i decide to try this casino with such nice offer. I start with 50$ deposit, and play with 175$ on my pockets. I start with penguin vacation slot, i like it because it have opportunity to give you freespins with x 15 multiplayer, and also stacked wilds in this slot made it a dream. I start playing quite slow, because my bet was only 1$, but i do not want to risk. So, i lost 50$ without getting feature, and decide to change slot to something another, i choose captain treasure pro slot, it have a similar feature as my lovely book of ra, so i like this slot, only different here is that it has 20 pay lines if i remember correctly. I play it with 1.5 bet, and finally get 3 wilds that also mean feature, my special symbol was a ship, ship is high paying symbol, and if you get 4 or 5 of them, your win will be very nice.

But i do not get very lucky, and only one time see 3 ships. After it with 120$ on my balance i go to cherry love, but there again no luck after feature i have only 100$. So i decided may be king kong will save my day, but that not happened, and i left only 30$ which i lost very fast in archer, playing 1$ bets.

I really do not know what is wrong, me or playtech, but i cashout from playtech casinos very rare, much more often from netent and microgaming, and god damn rare from this playtech. Probably i should try some another slots, or something else, but something should be changed, i am sure.

So, my marks for euro play casino:
Software: 8.5/10
Support: do not test
Bonuses: 8/10
Cashouts: do not test
Total: 7/10 just another average playtech casino, nothing unique.

Inactive user

During this month I came across a new casino. I did not know if it were true so I dug deeper into the matter to find out if it is really a new casino. When I opened my inbox and found they were offering a $20 no deposit bonus I figured to try it out but before I did I went on google to find out if I can get information on Europlay as well as receive a slightly higher bonus. Since Europlay is a new Playtech casino I did not get much about them or get information from other affiliate sources regarding Europlay being "reputable" or "rogued". As I kept searching I did managed to find something better than $20, it was $30. As the wagering requirements did not change I decided to try out Europlay using a $30 bonus code provided by a very well known member :) . Rather than proceed with $20 at 99x wagering I proceeded with $30 at 99x wagering. At that time I was only expecting a "test drive" and not score a "touchdown" because the wagering requirements Europlay offers on no deposits were too high! They even apply the 99x wagering requirement on bonuses that are $5. It was too much and too crazy to meet up with their gigantic requirements. While I stood at my computer screen, I calculated the amount needed to destroy the wagering it is $30 x 99x = $2970!! That's outrageous!! I would have a better chance if the wagering requirements were 30x for a deposit of $100 = $3000. It may be higher but i will tell you why it is better than the requirements Europlay has laid out. On Europlay every game they have such as Slots including progressives, Arcade, All Scratch card Games, Fixed Odds Games, Sic Bo, Keno and Craps all contribute to only 20% of your bets!! Slots should at least be 100% of bets wagered. That is one of the reasons why I am outraged. As I said before when $100 on 30x is better ($3000), it is because most casinos would give you 100% contribution to all slots play and they would even let you play on Table/Card games to help you boost your balance and help achieve the playthrough. Europlay gives 0% on any playthrough on Table and card games! I am not sure if they are excluded or they just don't give any contribution. All I know is I would most likely recommend another casino as the wagering is way too much to meet. It's like say "Which is better to roll on the floor? A Banana or an apple?"
I would give this casino a 4 out of 10 simply because the terms & conditions as well as the wagering is far beyond meeting.

Euro Play is a relatively new casino in online gambling industry.I think that they are started their business well because they offer no deposit bonus to all costumers so people can test their casino without making investment of their own money.I found out about this casino like most of others i played in trough ask gamblers site and signed up to try out their bonus offer.Euro Play is palytech powered casino so my choice off games were marvel slots.I immediately got twenty euro no deposit bonus money in my account which should be wagered 99 times.I tried to get some more information about my bonus and the chat operator told me I am allowed to play all slot games with my bonus money and that maximum amount to withdraw from this bonus is hundred euros.I started with fantastic four.Won some loose some and like that for an hour.I managed to leave fantastic four slot with ten euro more than i brought and wanted to try other Marvel games as well.Next i slot was incredible hulk.I had no luck on hulk and lost on it what i earned on fantastic four,Next game i played at Euro play was Mr.cashback and things went well for me on this slot.With some free spins i made it to a hundred euros but i was still long way from fulfilling my wagering requirements.I change some other slots but i was not so lucky like on mr.cashback and i eventually drooped to zero balance.Most of my bonus money i lost on Sparta slot so i suggest you try to avoid it.I must mention i had some issues downloading slot games and it was not because of my internet.Casino servers were very slow and the guy on live chat also confirmed it.Other than that i had fun time at Euro Play casino and i can suggest it as a fine playtech casino.My grade for Euro Play casino is 7/10

I decided to play Euro Play casino and deposited 30 pounds getting a 75 pound bonus, I turned this into a total of 475 pounds after I had met their wagering requirements. I then made a withdrawal request for this amount and here came the problems, NO Live support a lot of the time, NON existent email support, I have emailed their Support, accounting and Manager email address and not once received an email from in response to my issues. The only time they email me was when I made a deposit, 1 automated response from accounting and once after I had complained to their live support. Eventually told I could only withdraw 10x deposit amount so 300 pounds, I have had to pester live support to reverse my withdrawal so I can make a new one. In short I am know waiting form new request to be processed. Like other comments on this forum about this casino the 10x withdrawal requirements are nonsense, I would say the customer service is poor but that would imply that they offer a customer service. I have also been told that they have technical issues, in short this casinos behavior is a disgrace and in my opinion there license should be removed. DO NOT play at this casino, there are many more out there which are decent, EURO PLAY CASINO IS NOT.

I have made a complaint, about EURO PLAY CASINO,on this website but do not expect anything to come from it.

In the interest of fairness the actual playing side of the casino is very good , slots are very good and a wide range of games. Never managed to get on Live Casino Blackjack or Texas Holdem as tables always full.

If you don't mind playing games with zero percent of ever getting your money back then play this casino, or if you fancy withdrawing money occasionally then play one of the dozens of casinos who are honest and decent!!!!

In my reviews I always try to be respectful, and I truly hope this will be the case in this casino review also, although it is not that easy. Attracted by EuroPlays no deposit offer I signed up using the link in AskGamblers. The link brought me to Europlays so called homepage, which seemed to be under some kind of construction. Not a regular kind of homepage anyway. I downloaded the software, registered and tried to play live roulette. Normally when you play for the first time the game has to be downloaded. Well, the download jammed. I tried to close and restart the Europlay game client. Restart didn't work, since the game was apparently already running. I managed to kill the process and gave it another try. 4 times in a row I could not get live roulette running.

Well, finally it worked, and I played roulette. Minimum bets were set at 1 euro. Since the free money given was the amount of 20 euro, I played 'safe'and managed to increase the saldo above 100 euro. I took a look at the wagering requirements. As so often, roulette (and some other games) do not count to met the requirements. Then my eye felt on a really incredible withdrawal regulation. The maximum amount of money that can be withdrawn after a regular deposit is 10 times the initial deposit!!

Players beware: if you for example deposit 100 euro, you can cash out 1000 euro max. I don't see the point of this absurd regulation. Playing (progressive) jackpots at this casino would be a waste of time. If you hit the jackpot, you won't get paid , unless of course your initial deposit was 100.000 euros.!!

This 'out of this world ' withdrawal policy ruined all my good will for this casino. There are so many other much better casinos to find. I threw the remaining balance away, just to stretch out my frustration.

EuroPlay have to clean up their act with such player unfriendly regulations. Untill they do, this casino is a big NO. I give it a overall rating of 1 (out of 10).

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.