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Delayed CashOut after 4 days pending and 10 day waiting


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By domo81
11 years ago
Message on forum
Hi, my username ist H1R88156582,

i am a still a Member of Euro Play Casino, because they have paid before, delay, but paid.

Now they do it again, many excuses, many promises and many more lie.

I have made a deposit of 60 Euro, lost all, and get a bonus with max payout Deposit x10 = 600 Euro.

I made the withdrawl on 29.01.2015. Nothing happend yet, only excuses and promises

18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting
369602035 2015-01-28 22:42:06 Deposit - €175.00 Approved
369596641 2015-01-28 21:59:25 Deposit *1805 €60.00 Approved

If you dont pay i will publish all the rest of the chat history!!

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the only thing I keep hearing again and again...

02.02.2015

domo1981: 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting
domo1981: pending is finish
Coddy: dear stefun will tell you about this
domo1981: when?
Coddy: he will be here for you tomorrow

03.02.2015

domo1981: when will stefan be there?
domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting
Patrik: stefan will coem after 6 hours
domo1981: sure?
Patrik: yes

03.02.2015, after 6 hours

domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members?
domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members?
Hyde K: please contact us tomorrow
Hyde K: our manager stefan is not available today

same day

Harry1: its under process
me: when will you pay, before or after weekend?
Harry1: before
me: your words..
Harry1: i assure you

04.02.2015

me: hi
George !: Yes
domo1981: where is stefan?
George !: He will be there Tomorrow
domo1981: but harry1 say...he will be back in 10 days...lie?
George !: I don;t know yesterday I was not came
George !: And Today Harry is also not come !
domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting
domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting
George !: Yeah , It is in Final stage
George !: You will get very soon !

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10.02.2015

George !: Yeah , It is in Final stage
George !: You will get very soon !
domo1981: your read it?
domo1981: now it is 10.02.2015 4 days later

11.02.2015

George !: Hi, Your withdrawal is in Final stage
George !: You will get till Saturday
domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday?
George !: Yeah ! Means saturday would be max
George !: Tomorrow or day after tomorrow will be sure
George !: Please trust !
domo1981: why i should? where is stefan?
George !: He is on Sick leave ! I told you
domo1981: who will handle it
George !: He is not well.
George !: I am taking care of your account !
domo1981: so you can pay?
George !: Hi, Your withdrawal is in Final stage
George !: You will get till Saturday
domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday?
George !: Yeah ! Means saturday would be max
George !: Tomorrow or day after tomorrow will be sure
George !: Please trust !
domo1981: why i should? where is stefan?
George !: He is on Sick leave ! I told you
domo1981: who will handle it
George !: He is not well.
George !: I am taking care of your account !
domo1981: so you can pay?
George !: Yeah , Ofcourse !
domo1981: so you can pay?
domo1981: i throught only stefan can pay
domo1981: a further lie?
domo1981: so if you can pay...why you dont do this?
George !: Everything is done from my side !

12.02.2015

domo1981: hi support
Patrik: HI
domo1981: why you ignore me?
domo1981: when will you pay?
domo1981: i am waiting since 2.2.21015
domo1981: no is 12.02.2015
Patrik: finance team is working on your withdrawal
Patrik: you will get it as oon as possible
domo1981: this is what you all say since 10 days
domo1981: pay
domo1981: where is stefan?
Patrik: stefan will come after 3 hours
domo1981: tell me when will you pay without using the word soon
Patrik: i need to talk with finance team


13.02.2015

domo1981: when will you pay?
Hyde K: coming monday
domo1981: and when will you pay?
domo1981: he will be there on 2015-02-16?
domo1981: right?
Hyde K: yes
domo1981: but when will you pay?
Hyde K: 2015-02-16
domo1981: and why you dont answer to email?
domo1981: why you dont answer to email?
domo1981: hallo?
Hyde K: ok
Hyde K: you will get the answer within 1 hour
domo1981: i am now waiting since 2015-02-02 for my withdrawl
Hyde K: yes
domo1981: is this ok for you?
Hyde K: please wait for 3 more days

13.02.2015 same Day

George !: Coming Monday !
domo1981: So the 02/16/2015
domo1981: who will pay?
domo1981: perhaps stefan will not be there?!
domo1981: who will pay?
George !: I told you , I have already proceed and on Monday it is in your account

14.02.2015

domo1981: when will you pay my withdrawl?`today is 15.02.2015, 13 days after pending!
Patrik: yes it approved by the Finance team , you will get that within 2 or 3 days
domo1981: how often you will tell me this again?
Patrik: but this time it is very sure that you will paid in max 3 days
domo1981: George !: Wait till Monday
domo1981: which Monday ?
George !: Coming Monday !
domo1981: So the 02/16/2015
domo1981: who will pay?
domo1981: perhaps stefan will not be there?!
domo1981: who will pay?
George !: I told you , I have already proceed and on Monday it is in your account
Patrik: yes, yet the Monday is not come
Patrik: kindly wait till tomorrow
domo1981: but you told me again...2-3 days
domo1981: so when will you pay?
Patrik: tuesday

16.02.2015

Hyde K: hi
Hyde K: how may i help you?
domo1981: what about my withdrawl?
Hyde K: let me check
Hyde K: you have to wait for 2-3 buisness days
domo1981: so i have to wait again?
domo1981: why?
domo1981: now i be waiting 14 days + pending
Hyde K: your withdrawal is on processing
domo1981: as you all say 14 days before. now is 16.02.2015 i made the first wihdrawl on 29.01.2015 and the second on 30.01.2015
domo1981: pay
domo1981: now
Hyde K: please give us two more days

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Disputed Casino Euro Play Casino
Amount €950

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
on 18.02.2015 the money is on my visa account! You can make the complain resolved
User name loyalty-level-2
At 16.02.2015 17:44 i get an Information "Withdraw approved", but the money is still not on my account. Maybe "tomorrow"

Euro Play Casino Complaint Stats

Resolved 35 / 70
Avg. Amount $1,253
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

Euro Play Casino Complaints

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