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Blacklisted: After being notified that Casino Grand Bay was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Casino Grand Bay is being added to our blacklist. Please try these instead

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Casino Grand Bay

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Casino Grand Bay Review

  • Good variety of BetOnSoft games
  • 24/7 support via live chat, toll-free phone, and email
  • Secured with 128-bit SSL encryption
  • Proven fair by iTech Labs
  • Only one type of table poker available
  • Third-party audit seal does not link to full report
General info & Latest Promos
Established 2001
Owner Grand Prive Casinos
Casino Promotion

Casino Grand Bay is a summery online casino that offers players the chance to "Cruise to Riches!" As part of the Grand Prive group and powered by reliable Saucify (BetOnSoft) software, the casino has a solid professional backing. The company behind Casino Grand Bay is licensed in the jurisdiction of Curacao.


The collection of games at the Saucify casino is quite diverse. The largest and fastest-growing category is the slots. Each game offers a distinctive theme and paytable, ensuring that every slot in the casino offers a different feel. Among the most popular titles are video slots like Bucksy Malone slot, Samba Spins slot, and Peek Physique slot. Some of their games even use a 243-ways layout that ensures maximum winning frequency.

Casino Grand Bay has a fair selection of table games as well. Their largest offering is a number of blackjack variants, each with its own set of rules and strategies. The casino also has a number of different roulette and baccarat games, along with Three Card Poker and craps. Although it does not have some of the more popular casino poker games, Casino Grand Bay's table games all feature smooth animations and a friendly dealer voice.

Video poker players are sure to be impressed by the quality and diversity of games at Casino Grand Bay. Virtually all major and not-so-major titles are available, including Jacks or Better, Deuces Wild, Bonus Poker Deluxe, Triple Double Bonus Poker, and many more. Each of the games has a stunning modern theme, immersive sounds, and a generous paytable.


Casino Grand Bay clearly puts customer support on the top of its priorities list. Players are free to contact a casino rep at any hour of any day through a variety of methods. The most convenient for the majority of inquiries is the online live chat feature, which can be accessed through both the casino's software and website. They can also be reached through the toll-free number for your country, as shown on their support page. If you do not mind waiting for an answer, email inquiries generally receive a reply within 24 hours.

Security and Fairness

Casino Grand Bay knows that keeping their players safe is of the utmost of importance. To ensure that all of your data is kept confidential, they have protected their network with 128-bit SSL encryption. This technology obscures your information as it travels to their protected servers, making sure that nothing leaks out.

To prove that their games are random, Casino Grand Bay has had the auditors at iTech Labs test the casino's random number generator. As evidenced by the seal located at the bottom of their webpage, the games are genuine. Although this seal does not link to a full report, testing at other BetOnSoft casinos has led to the same conclusion of fairness.


Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Bangladesh
    • Italy
    • Poland
    • Romania
    • South Africa
    • Sweden
    • United Kingdom
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
      • District of Columbia
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Toll Free US Telephone: 1800 253 5048

Casino Grand Bay Reviews by Players


Write a review
Afi4wins 1760 reviews
• Malaysia
Reviewed on May 7. 2017


I cannot even remember now how long ago I had signed up and played for the first time at this Casino Grand Bay. I do remember that it was about the time when Mayfair Casino was still around, Grand Prive Casino was another one, and I've also signed up at a few of their group casinos as well. The reason for signing up was purely to take up their offers at that point in time, but what that offer was, I just cannot recall now. Nonetheless, I had followed up with at least 1 deposit at each of their group casinos, including at this Grand Bay, but have never got into playing seriously at any of them. Why? Simply because BetOnSoft, or Saucify now, has never been one of my favourite game providers.

I cannot really say what I do like about Casino Grand Bay. Their games have never attracted me much, the casino has never caught my interest either, but I have not closed my account at the casino, even after many years of dormancy, simply because there wasn't any reason for me to do so. Recently, I have been receiving offers from Grand Bay, via email, and I have since then played there a few times, but without getting any wins, not since many years ago, and not till now either. Well, as long as the good offers are coming, I'll look into them and decide to take them up or not.


Typically of most, if not all, of BetOnSoft-platformed casinos suffer from slow loading-up of their websites. The start-up configurations of the platform may be old-fashioned, I do not know for sure, needing to load up all the 'mandatory assets' first before login can be done, and a lot of my time has been wasted in waiting for this initial load-ups. After logging in, the time needed to load up any game is also very time-consuming for me. When my internet connection is crawling, I just cannot do login at all, and neither can I start up any games if I'm already logged in. Sorry to say, but I think Saucify or BetOnSoft platform isn't slow-connection friendly at all. It simply refuses to respond to so many of my attempts at login so far, and this puts me off rather badly.
Tiffini M. 2 reviews
• United States
Reviewed on August 23. 2015


Love the search bar in the instant play that lets you search for game name and features. Bonuses, free spins, deck details, etc. are all labeled with icons. Also like the medals that you can get based on how much you have won. Helps keep track of which games were lucky.


Crappy payouts. No bonuses without deposit and ridiculous playthrough.

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