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ZenCasino

Item: ZenCasino
Rating: 8.3
Author: Sharon D.

Our Rating CasinoRank

8.3/10

CasinoRank

Player Rating 137 reviews

8/10

137 reviews

Complaint Response 11 complaints

2 days avg. 11 complaints

AskGamblers Quick Overview

Editor's View

Maybe you won't achieve full zen here, but you will come pretty close to it. ZenCasino offers a pleasurable holistic casino and sportsbook experience; however, more withdrawal options and support languages would go a long way in rounding off the experience.

Sharon D.

What we like

Fast withdrawals
Excellent selection of deposit options

What we don’t like

Few withdrawal options
Low withdrawal limits

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

ZenCasino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.zencasino.com/

Established

2017

Licences

Curacao Gaming Control Board

Company

RR Investments N.V.

Affiliate Program

Partners.Club

Languages

Chinese, Croatian, English, Finnish, German, Polish, Spanish, French, Romanian, Turkish, Norwegian, Russian, Dutch, Czech, Italian, Danish, Greek, Japanese, Portuguese, Azerbaijani

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information About ZenCasino

ZenCasino has been at AskGamblers for some time and has earned itself a great casino rating. This is also evident in the ZenCasino player reviews. These are real reviews written by AskGamblers members, and so far, the casino is highly rated.

The casino has a great reputation at AskGamblers, but it’s also been reviewed and approved at more affiliate sites, further cementing its record. You can view these accreditations by scrolling the foot of the casino.

You can also join their loyalty program when you become an online casino member. You will earn a player status and work through the levels to earn exclusive rewards and benefits.

If you want to choose a reliable casino, our expert review is below. However, you can also visit us in the forum if you have any further questions or if you’d like to speak to other real players who already have an account here. Don’t forget to check out the welcome bonuses too!

Deposit Methods

Maestro, MasterCard, Neteller, Visa, Sofort, Skrill, Bitcoin, WebMoney, Promsvyazbank, Litecoin, Perfect Money, RunPay, Payz, Neosurf, Rapid Transfer, Paysafecard, Trustly, Revolut, Jeton, MiFinity, Binance, Tether, Ripple, Ethereum, TRON, USD Coin, DAI, Dogecoin, Cardano, Bitcoin Cash, Bank Wire Transfer, Interac, AstroPay Card, Pix

Minimum Deposit Amount

€10

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Visa, Skrill, Perfect Money, RunPay, Payz, Neosurf, Rapid Transfer, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Cardano, Dai, Ripple, Bank Wire Transfer, Interac, AstroPay Card, Pix, Jeton, MiFinity, Binance

Minimum Withdrawal Amount

€50

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per day, EUR 15,000 per week, EUR 30,000 per month

Currencies

Australian dollars, Azerbaijani manats, Brazilian reals, Canadian dollars, Czech Republic korunas, Danish krone, Euros, Kazakhstani tenges, Norwegian kroner, New Zealand dollars, Polish zlotys, US dollars, Bitcoin, Ethereum, Tether, Binance Coin, Ripple, TRON, USD Coin, Bitcoin Cash, ADA

Verification Speed

0-24 hours

Pending Time

0-1 hours

Withdrawal Times

E-Wallets 0-6 hours
Crypto Currencies 0-1 hours
Bank Transfers 1-5 days
Card Payments 0-6 hours
Weekend Cashouts Yes
Progressive Jackpot Wins Paid In Installments

Payment Information and Options at ZenCasino

You can deposit and withdraw at ZenCasino using a variety of payment methods, depending on which country you are from. It's also a crypto casino, supporting options such as Litecoin. There are fewer withdrawal options available, so when you deposit, check to see if the method you choose also supports withdrawals.

The minimum and maximum deposits and withdrawals have not been specified in the casinos terms and conditions, but this can be viewed in the cashier. The casino will allow you to withdraw up to €2,000 per day, €5,000 per week and €10,000 per month.

If you withdraw more than €1,000, the casino will need you to verify your account. You must send identification documents to help speed up the withdrawal process. The casino aims to process withdrawals as quickly as possible.

Game Providers

NetEnt, World Match, Evolution Gaming, Betsoft, Ezugi, BetGames, Playson, Amatic Industries, Amusnet (Former EGT Interactive), Endorphina, Booming Games, Habanero, Pragmatic Play, Mr. Slotty, Tom Horn Gaming, Spinomenal, Play'n GO, Asia Gaming, iSoftBet, Quickspin, Merkur Gaming, Games Global, Red Tiger Gaming, Pocket Games Soft, Evoplay, Kiron Interactive, Authentic Gaming, Booongo Gaming, Elk Studios, Fugaso, GameArt, Igrosoft, LuckyStreak, Apollo Games, Nolimit City, 1x2Games, PariPlay, Platipus Gaming, WeAreCasino, Wazdan, Push Gaming, Blueprint Gaming, Relax Gaming, Thunderkick, Avatar UX, BGaming, Big Time Gaming, Fantasma Games, Gamomat, Gamzix, Hacksaw Gaming, High5Games, Novomatic, ReelPlay, Spribe, Stakelogic, Swintt, TrueLab Games, Wizard Games, Yggdrasil Gaming

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Yes

Games at ZenCasino

Apart from NetEnt, Playson, Microgaming, Pragmatic Play, Betsoft, and Evolution Gaming, players at ZenCasino will also find Tom Horn, Habanero, Endorphina, Booming Games and many more leading software suppliers.

These providers offer a variety of online slots, ranging in feature, themes, variance and RTP. So, you should be able to find games to enjoy.

Even though online slots make up the largest segment of the casino’s portfolio, there are also other variants to choose from. These include table game alternatives such as America Roulette, French Roulette, 21 Burn Blackjack, Mini Blackjack, and Baccarat Zero Commission.

Also, you can find different types of video poker games like Jacks or Better, Deuces Wild, and All American.

The live casino offers the option of playing table against real live dealers. More precisely, live table games include live roulette, blackjack, baccarat and poker.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

ZenCasino's Commitment to Responsible Gambling

The casino promotes responsible gambling, and to avoid getting into gambling-related harm, the casino has several things in place.

You can set deposit limits. You can decide to set your own limits per day, week or month, and if you want to increase your limit, the casino will need to evaluate your situation first.

If setting limits is not enough, you can also self-exclude or limit your gaming time. You can select how long you want to do this, and once the time has run out, you cannot access the casino until your time limit is restored.

If you want to close your account, you must contact the casino, and if you need further support, the casino has listed the links to external organisations.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support Languages

English

Customer Support at ZenCasino

If you need to contact the casino, you must register an account. Unfortunately, there are no methods of online chat if you are an unregistered user.

If you need help and assistance before you register an account, you will either need to email the casino to see if your questions have been covered in the FAQ section.

This is disappointing, and we hope it is something they will improve in the future.

Once you register an account, you can access more contact options, including live chat.

Suggest an edit

Complaints

Read the complaints other players have left for ZenCasino. Learn more about complaints.

Show all complaints

Submit complaint

ZenCasino - My withdrawal 2000 EUR on hold for no reason

Dear AskGamblers team,

I have been playing with ZenCasino for the last 3 days since reading your review here that says fast withdrawal.

Unfortunately, my two withdrawals of 1000 euros are on hold.

First I tried to withdraw 2000 to my card that is verified. They say card processing is not working atm, please use IBAN. I put my IBAN and asked for the above-mentioned 2x 1000 euros. Straight away I got an email saying withdrawal processed funds were on their way. However, when I checked the transactions on the website it is still pending with the option to cancel the withdrawal and it has been 48 hours.

When I contacted the support they answered saying the withdrawal is done it is due to bank working days.

Well, if it's done why is it still reversible and not marked as completed on the website?

I really appreciate your help their support is poor and robotic and they avoid or pretend to understand the real issue.

Thanks!

Resolved

€2000

ZenCasino - Really good casino but not paying money

Hello sorry my english not so good.

My bank has closed I want to change my bank for a pay out and it's not allowed by zen casino

" Bank withdrawal can only be accessed by those who make deposits with a credit card! In other cases it is against AML Policy! You should withdraw winning by the same method! 8.13.3. Funds must be withdrawn with the same method used for depositing. Kind Regards, Zen Team"

I am really stuck I attached screenshot what I talk with support

" 1. You used the deposit method to add fund your Skrill account! 2. After that, you have already made payments from your screen to us! 3. We will return your deposit to your closed Skril account. 4. And after that Skril will return your money - to your deposit method to fund your Skrill account!
Support @ 06:43 - 30/12/2023
I don't have skrill
You @ 06:24 - 30/12/2023
Your withdrawal will be cancelled! We ask you not to make withdrawals! We will make the withdrawal of funds manually to your Skrill!
Support @ 06:18 - 30/12/2023
I can't receive money to skrill
You @ 06:12 - 30/12/2023
Dear client, If you cannot withdraw via Skrill we will make a refund to your Skrill account. After the Skrill will then refund your funds to to the payment method you used to add funds to your Skrill! Kind Regards, ZenTeam "

I not have bank and they want to send to bank that is closed and that bank closed send to me I not understand. I see many people on other forum has same issue. Help!!

Resolved

ZenCasino - Not want to pay me out 1200 euro

Sorry I copy past the complaint same as on the forum, this was resolved not know how to put it any better.

My Ewallets account closed down on tax regulations. Zencasino not offering me anyway to cash out my money because I made a withdraw with this ewallet.

"Dear client,

You are able to withdraw funds to Neteller or Skrill wallet as its one financial group. We are offering online casino services, not exchange platform services. Switching payment methods is against AML Policy. You can recover your accounts.

Sincerely,

Zen Team"

No my money, I stuck at the casino and no way of getting the money out.

Hopefully AskGambler can help me resolve the issue like with the other user. I feel that I hit a brick wall with support.

Resolved

€1200

ZenCasino - Amount of 30 euros not credited

Dear askgamblers,
I made at 09/09 a 1 deposit of 30 euros at zen casino. It appeared a false screen for the payment and i made it again succesfull this time. Although the amount paid twice at the casino the first and the second payment but the casino does not accept that. I am attaching you screenshots from my bank that the amount that was credited was 60 euros and analysis from the casino page

Resolved

€30

ZenCasino - Casino refused to pay 6600 euro to my bank

Hello,

My ewallets account closed down on tax regulations. Zencasino not offering me anyway to cash out my money because I made a withdraw with this ewallet.

"Dear client,

Sincerely,

Zen Team"

No my money, I stuck at the casino and no way of getting the money out.

Can AG ask them for an explanation ?

Resolved

€6600

ZenCasino - Owes me 9200 and wont stop player check

I just copy paste the other complaint from the forum i have EXACTLY the same situations. I was approved with KYC and everything was fine. Now they are letting me wait for 1 month for NO good reason.

Looks like they have MONEY issues.

" Dear Client, Please be informed that your winnings are being checked by the Security Department and once this will be done, your withdrawal will be processed as soon as possible by the Team. We kindly ask you not to place a new withdrawal during this period of time. We will contact you as soon as the check will be completed. We apologize for the inconvenience caused and thank you for your patience! "

" This is standard procedure, we are still waiting for a response. "

" As soon as we receive an answer, we will immediately contact you. "

For 1 month I keep getting the same answer I think the it's not fair for the player to get such a generic reply all the time. Yes I won a big amount with a slot. It is not my choice that I get so lucky and win enough. "

I hope you understand I lost my complaint a couple times.

Resolved

$9200

ZenCasino - They keep delaying 10000 euro payment for no reason

Hello,
I have been a long time customer for zen casino. I lost allot of money. I got lucky and won 10.000 euro.

On this website they got a rating of 8.2 !!! Which is really high and I relay my choice of casino on.

I was approved with KYC and everything was fine. Now they are letting me wait for 1 month for NO good reason.

Looks like they have MONEY issues.

" Dear Client, Please be informed that your winnings are being checked by the Security Department and once this will be done, your withdrawal will be processed as soon as possible by the Team. We kindly ask you not to place a new withdrawal during this period of time. We will contact you as soon as the check will be completed. We apologize for the inconvenience caused and thank you for your patience! "

" This is standard procedure, we are still waiting for a response. "

" As soon as we receive an answer, we will immediately contact you. "

For 1 month I keep getting the same answer I think the it's not fair for the player to get such a generic reply all the time. Yes I won a big amount with a slot. It is not my choice that I get so lucky and win enough.

Player has to suffer at this casino to get paid out or not.

Resolved

€10000

ZenCasino - €40000 not paid to my ETH address

Hello,
Sorry English is not my native language.
I found out about ZenCasino through AskGamblers.
I had a complete loss of control when it came to gambling and paid 40,000 euros into crypto within a few hours. At some point I was lucky and I achieved something beyond the amount of my deposit. I wanted to pay everything back completely through crypto when I quickly realized that I had a problem with games.
I could only pay out a maximum of 2000 euros a day. That was not enough, because I paid all my fortune into a loss of control.
Then I arranged a payment of 2000 euros and the next day 2000 euros again. When I realized that I had a problem, I reported to chat support and asked to block my account and process my payout, stating that I was addicted to gambling and that I needed the money from my deposit as soon as possible. After long requests, the support has blocked my account. The next day I was able to register again and play something again to the point where I broke down and knew that I was addicted and that my family would suffer as a result! The deposit was the entire family fortune! Then I literally begged to protect myself and to block my account. Fortunately for me, this happened and I could no longer register.
Later I received an e-mail from support asking for my ETH address. I thanked you and gave you my ETH address. I replied to this e-mail directly because I no longer had access to my account. that was all on October 5th. When I noticed that I had replied to [email protected], I later made a copy of this e-mail to [email protected]
After some time without feedback and great despair and questions why there was no feedback on my registered e-mail at ck*******@t-online.de I wrote the support with my e-mail address at Gmail with a deadline.
After some time I got a response that I should legitimize myself with the Gmail address. I did this and then the exchange took place via Gmail.
Apparently, my server at t-online blocks certain e-mails that I have not received from the helpdesk @ zencasino.
After long writing, ZenCasino sent me a PDF with a payment report of 40,000 euros in ETH. From that point on I was stunned! ZenCasino transferred the amount to the wrong ETH account that I never specified !!! that was on October 16th. I was devastated and from that point on there was no more real feedback.
How can something like that happen? Did this happen to me on purpose? To which person would the ETH be transferred? Who is responsible for the mistake? I can completely prove that I only gave this ETH address in the mail of October 5th, 21st. furthermore, screenshots of the account, e-mail contact and chat messages.
Dear AskGamblers team, this is a real scandal. I have been on sick leave since this week because my nerves are at the end. this is not about me, it is about my entire family. Please help me.

I can submint all documents.

Rejected

€40000

ZenCasino - Refusing to provide full gaming log

Good day!

I have an unresolved situation with ZENCASINO.

Immediately after registration, I successfully passed the verification, providing my passport and a screenshot of the Skrill profile.

On March 26, I received from the casino that my account is active.

I had 230 euros on my account, however, the next time I logged into my account, my account already had 0. I did not withdraw funds.

The casino just took my money, claiming it was bonus and expired. I am sure that the wager was completed, the indicator in my account showed it and the bonus funds became real. The casino (in support of its position that the bonus wagering has not been completed) refuses to provide me with the history of my bets for the month of March.

I am convinced that the casino is misleading me by taking over my money, which I have won in good faith.

Please help me get back my 230 Euros.

Resolved

€230

ZenCasino - Account closed and winnings confiscated due to unfounded accusations of terms violation

Hello,

Few weeks ago i opened account with Zencasino. Lost 200 euros, then i deposited another 200 euros. My account was verified and i took no bonus.

Few weeks after my balance reached 1868 euros and i asked for a partial withdrawal of 800 euros. My nightmare has just started.

Casino blocked my account to review it for 10 days. Didn't like it but since i had nothing to hide, i didn't care much. I thought that after 10 days all would be ok. I was so wrong.

All of a sudden, today Casino sent me an email claiming that i violated their rules and conditions and decided to close my account and return my deposit. They even stated in their email that ''All requests from you about your account blocking will be ignored.''

Desperate to find an answer, I sent them emails, opened ticker accounts, asked their live chat why they closed my account and confiscated my winnings. Live chat was clueless, no response in emails and after i opened a ticket i was then no longer able to log into my account.

Zencasino, are you serious??? Why on earth you confiscate my winnings??? You have absolutely no reason to close my account!! You claim that i violated you rules, at the same time you are unable to provide a reason of what T&C i violated??? Even worst, you say that all requests about my account blocking will be ignored? You think that this is fair;;;

You are new casino and obviously you think that 5-6 fake reviews are enough to build you good reputation? All of your good reviews here surprisingly are from members with 1 post lol.

Zencasino, i am very disappointed from your actions. You have one last chance to rethink your actions.

Rejected

€800

Complaint Statistics

Resolved 9

Avg. Amount $ 3,478

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8/10 ● 137 reviews

Top reviews from our players

Olega47

7 years ago

10/10

Great casino with lots of slots and friendly support.
Especially pleased with the fast payouts than can not boast 99% of online casinos.

20_li_12re5

7 years ago

10/10

Great service! I really enjoyed big selection of games, as well as the fact that the website loads very fast. Overall had a very positive experience.

bas145

7 years ago

10/10

Creating a account is easy using facebook.
Nice layout and they have all casino games i can think off. Deposited twice and made a nice profit. Verification is fast and without any problems. Payouts are within a day and no staling or problems.

I have no dislikes. Just a fair and square casino.

dataclub

7 years ago

10/10

Won 1300 eur.
After talking with customer support, Withdraw of funds made instantly.

Piijjaa

7 years ago

1/10

Cant log in because i have forget my username and password. Password reset doesnt work, cant get new password.
I cant contact live chat because im not log in. I have send 2 email To support but havent got any answer.
I have 400€ withdraw waiting.

Dear Client, You received your withdrawal 400 EUR in standard time - two days. Unfortunately, you was registered by 1-click method and didn't attach any e-mail or mobile, so we couldn't help you with log in or restore password. Kind regards, ZenCasino team

ZenCasino 7 years ago

sergunja

7 years ago

1/10

Quick verification, a good selection of games. neteller as deposit method

very slow withdrawal .
Withdrawals reviewed, approved or denied more than 2 business days
responsible gambling . they dont close your account, if you have more than 0.00 e on balance. I have 0.02e in balance, and they dont close y account, because i have "+" balance.
with a bonusmoney you can play only in 20 netent slots
Stay away from this casino

Inactive user

7 years ago

1/10

Quick verification, almost every provider. The layout is nice and many deposit options

Stay away from this casino or don't accept any bonus. Though the verification was very fast and they have lots of games, when u deposit with bonus, its not like any other casino. You need to wager 45 times and if you do the take the winning and leave you with 100 use only. That's what happened with me. The rules are not stated anywhere, they just mention 45 times wagering. No live chat (hello its 2018), and the fullscreen in most games is not working. My screen is black.

Dear Client, We truly sorry about your disappointment. We are working to make better our platform. Bonus Wagering Requirements are described at our web-page clearly, without delusion and fraud. Now we have live chat every working day 11.00 - 24.00 UTC+2 hours, Ticket support 24/7. Kind regards, ZenCasino team

ZenCasino 7 years ago

ZenCasino News

Read all news about ZenCasino, check for updates and stay tuned for exclusive bonuses.

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