ZenCasino

The VIP program here is one of the best I’ve seen! I got assigned a personal account manager who actually responds quickly and offers exclusive deals. The weekly cashback and priority withdrawals make a huge difference, especially when playing with larger amounts. The overall experience feels premium, and I genuinely feel valued as a player.

The wagering requirements on some of the bonuses are way too high. I once got a bonus that seemed great, but after playing for hours, I realized I wasn’t even close to meeting the playthrough requirement. It takes away from the excitement of winning because cashing out becomes nearly impossible unless you keep playing for a long time.

ZenCasino offers a remarkable gaming experience. The user interface is sleek and easy to navigate, providing an enjoyable experience for both newbies and seasoned players. The variety of games available is impressive, ensuring that there is something for everyone. It's a top-notch platform for online gaming enthusiasts.

While ZenCasino excels in many areas, there are a few aspects that could be improved. The withdrawal process can sometimes take longer than expected, which might frustrate some players. Additionally, improving the customer support access would greatly enhance the overall player experience, ensuring customer satisfaction.

The high-roller tables are excellent, especially for blackjack and roulette. The betting limits are perfect for serious players, and the dealers are very professional.

The VIP perks could be better. I expected more exclusive rewards for the amount I wager, but the benefits don’t feel that different from regular promotions.

I really enjoy playing on their platform because it's user-friendly and easy to navigate. They have a wide selection of games that cater to different preferences, whether you like slots, table games, or live dealer options.

Above average- good bonus offers available but don’t expect to win lots!!! Good casino to pass the time but with high wagering it’s not worth depositing to get another bonus by the time you’ve paid it back you are likely to have nothing left.

This is a reliable online casino that has fast withdrawals and a good set of payment methods. I am impressed with the games being given here, including ones from the top providers. The bonuses are quite generous, as there are deposit match bonuses, free spins, and provider-specific perks!

I gave it a high score, but I do have some misgivings about this one. I do not like the lower withdrawal limit, which kinda hurts my desire to gamble all the time. Customer support should be available to those who haven't registered, so they can contact them about potential pitfalls, so people won't get surprised.

It does not get better than this. Managed a 4k withdrawal after my second deposit (with a deposit bonus of 100%). I pre-verified my account before. Money was paid to my Bitcoin Wallet within roughly 1 hour.

Not much really. A lot of the games dont work and the withdrawals are not fast as stated here. They first allow you to withdraw to your card then they say withdrawal by card not available and ask for IBAN. When you do put your IBAN and ask for the withdrawal again, you get an email saying money on the way but when you look at the transactions on the website the withdrawal is still pending.

Not much really. A lot of the games dont work and the withdrawals are not fast as stated here. They first allow you to withdraw to your card then they say withdrawal by card not available and ask for IBAN. When you do put your IBAN and ask for the withdrawal again, you get an email saying money on the way but when you look at the transactions on the website the withdrawal is still pending.

Usually not a guy that leaves reviews, but quite pleased with how ZenCasino handled my payment issue. It was delayed and upon contacting support, they were super proactive about resolving it. Quite rare for this industry, so worth sharing.

ZenCasino

há 10 meses

Dear Player,

Thank you for kind words, we appreciate your opinion. Doing all the best and hoping you will enjoy our casino further.

Best wishes,

At the moment nothing. I find no-dep offers for registration are always a good first test. Is the offer actually provided? Does the site work and do the games run smoothly? What are the bonus terms and conditions and how does the casino behave when it comes to withdrawals? Zencasino failed the test because they lured new customers with offers they were not willing to give.

The first impression was not a good one. they offer registration spins via AskGamblers. But when I contacted live support because there was no field to enter the bonus code, I was informed that there would be no no-deposit offer because "all codes were already used up". But of course, they offer deposit bonuses. What is this? If a casino already acts like this because of a few no-deposit spins (with a maximum of 20 euros), does it seriously believe that one would trustful deposit there?

ZenCasino

há 1 ano

Dear Player,

We would like to note that last bonus code with no-deposit free spins was active for the Xmas, only December 25. We do not offer free spins for registration since 2019. We are not responsible for unofficially posted information at sources who is not our Affiliate.
We apologise for disappointment caused.

Best Wishes,
ZenCasino

I like this casino for their honesty and openness towards the players. They are constantly adding different slots and expanding other directions. there has not been a single problem during the use of this casino.

Hi, about a year playing at this online casino and I want to say that excellent service dyal entertainment, you can safely play, nothing lags and does not hang. Very many games and providers, glad that the active support, which quickly responds to all the problems and helps to solve them, for this a special respect.

The first thing that attracted me was the incredible crypto bonus for each day of the week when depositing. The loyalty system is also included in this list, as well as the number of live casinos. I have never seen so many!

Deposit failed due to lack of TRX currency. I have to pay a commission to deposit in the casino. I don't think it's logical. It's not cool to pay twice!

What can I tell you, before I deposited with mifinity, I asked in live chat if I will be able to withdraw by mifinity too, they told me yes, with no problems, so I deposited 25€ and by luck, I won 500€. When I was going to withdraw this amount, I was surprised to find that there was no mifinity option, only SEPA, which I can't use... ridiculous, the worst casino I've ever used.

The impressive variety of games and providers stood out, and I experienced no instances of lag or inconsistency. Verification was a smooth process, and withdrawals were consistently prompt.

The layout, structure, and design are quite perplexing. Initially, I faced challenges in locating games from a particular provider. The customer service was lacking, and it took an extensive amount of time to receive responses to queries.

While Zen Casino boasts a stable website that doesn't crash and offers a wide variety of games from various providers, regrettably, these seem to be the only positive aspects of the casino.

The support at Zen Casino operates smoothly but is limited to English, and the withdrawal options are rather restricted. Additionally, the withdrawal process can be time-consuming, and the bonus system is unclear and difficult to comprehend. These factors combined make it challenging to fully enjoy the games, despite the casino offering a wide selection of gaming options.

To start with, the main advantage of this casino is the payment method, It has quite a wide variety, and an especially great feature is crypto availability. Pretty nice design, a lot of slots, and responsible gaming.
Overall I enjoyed the casino, made some deps using crypto, took some offers to have big wins in Catrina, and withdrew my money (not fast, unfortunately)

An extremely complicated verification and withdrawal process, it takes forever (comprehensible to other casinos) to withdraw your funds, but at least they pay you your money:)

The web design is simple with good graphic design. Works well on PC and mobile. Pretty "wide" selection of games. Fast registration, VPN friendly, and many deposit options. At least for me, easy and ok withdrawal speed (after the wagering bonus). No "deposit" fees. They have some sort of responsible gaming tools.

Terrible and very unfriendly chat support. Tries not to answer any of your questions only replies "Did you read the terms?" "Did you read the rules?". This is one of the major down points so far. Really disappointed. Even semi-automated help desks are better than this. If you have employees that are meant to do this job, let them use good English and try to be nice as possible and give out as much information as possible and not try to avoid questions or be sarcastic in the way the user has read the rules. It will give your customers a better experience... Jesus...
This is from my experience - I had luckily no issues but had questions that are still unanswered as I couldn't find any answer anywhere on their website and I know support won't be of any help.
They have some player levels and it's impossible to find which level you are and how much you are missing to get to the next level.
They have some casino races which are also impossible to find.

Their website doesn't crash and it has lots of games from many providers I guess, but sadly those are about the only redeeming features of Zen Casino.

I have played at over 20 casinos during the last 5 years, and Zen Casino is by far the worst one that I have ever encountered.

Let's first deal with the elephant in the room: they refuse to pay out winnings! They will use all sorts of delays and shameless excuses to make sure that you never see a cent, and will even lie to your face about it. For example, after winning €4000 at a slot (no bonus involved) and trying to withdraw it, Zen Casino cancelled my withdrawal (!) and claimed that "they need to contact the game provider for a gameplay security check", and that this would take "5-10 working days". 5-10 working days, what? In the 21st century? Seriously?

If you guessed that this was just an excuse to not pay out legitimate winnings, you were correct. 5-10 days (and more) passed and I got a statement from the game provider saying that they have never been contacted by Zen Casino regarding my gameplay or account.

In other words, Zen Casino will simply stonewall you with false excuses and wait until you either give up or lose your money.

When confronted with these facts, Zen Casino was unable to provide any evidence that they had ever initiated any such contact with the game provider, and resorted to simply repeating "It's our T&C" and stonewalling me. Well sure, but then they're violating their own T&C, because it clearly says they will contact the game provider, and they obviously never did that!

It's simply unbelievable for any business - let alone a casino - to just lie to your face in this fashion.

You will never get paid a cent at Zen Casino, and I strongly advise all readers to put their money elsewhere.

ZenCasino

há 2 anos

Dear Player,

We completely understand your disappointment. You have played off your balance during requested gameplay check.
Unfortunately this is standard procedure for new players and first winnings.
We would like to notice that player is able to take a break directly from game account to avoid this situation or contact support team to suspend account until procedure is finished.
We apologise for inconvenience.

Kind regards,
ZenCasino

To me, this casino is one of the best and most trusted crypto casino today. I've been playing here for almost 2 years, and until now I never experienced any problem with this site. My winning here is on + but it's not much. It is almost a break-even for me, but so satisfied with their service.

First time I played there, I deposited 3 times first 2 deposits were nothing. The third I think i managed to get up to a balance of 60000 CAD. I hoped I would get paid and I did without much hassle. I did only ending up withdrawing 27000 but was paid.

Support works well only in English, with small withdrawal options, long withdrawal process. Incomprehensible bonus system. All this makes it difficult to enjoy games, although the choice of games is quite large.

As a bitcoin user, I really enjoyed playing here at Zencasino since they have a nice selection of games. Also appreciate how they cover live games as well.

It would have been a 10 if the site was able to make their live chat 24/7 and if they can ad more payment options since they only have a few of those. on the site.

Lots of good providers and options of games. No technical issues. Online chat prompt and speaking good English and most importantly, they honour what their T&Cs say in regards to withdraw processing time! I was very impressed. Tired of playing in other sites where they don’t follow their own T&Cs.
You are my favourite casino at the moment so I hope you guys keep improving. Well done!

Not much to dislike, maybe cash back could be on real losses (wagered amount lost) and not on last deposit amount. The race should have more winners so to give more ppl a chance to place.

Love this casino, great slot selection, easy, deposit and fast payout. Can't fault it.
If could change one thing it would be to have BTG's 'Donuts' slot on board. I miss that lot and can't find it at any casino at the moment.