ZenCasino - My withdrawal 2000 EUR on hold for no reason - Complaint Resolved

Bettercallsi

Dear AskGamblers team,

I have been playing with ZenCasino for the last 3 days since reading your review here that says fast withdrawal.

Unfortunately, my two withdrawals of 1000 euros are on hold.

First I tried to withdraw 2000 to my card that is verified. They say card processing is not working atm, please use IBAN. I put my IBAN and asked for the above-mentioned 2x 1000 euros. Straight away I got an email saying withdrawal processed funds were on their way. However, when I checked the transactions on the website it is still pending with the option to cancel the withdrawal and it has been 48 hours.

When I contacted the support they answered saying the withdrawal is done it is due to bank working days.

Well, if it's done why is it still reversible and not marked as completed on the website?

I really appreciate your help their support is poor and robotic and they avoid or pretend to understand the real issue.

Thanks!

ZenCasino

Dear Player,

Payment provider of bank transfers has technical issues since May 5 till May 7 morning and all payments were pending during these days. We do apologise for delays. Both withdrawals were processed successfully yesterday morning. Kindly ask Player to check his bank account for both payments, both should be there.
We apologise for inconvenience. Unfortunately technical issues happens with every payment method provider time to time.

Best Wishes,
ZenCasino

AskGamblers

Dear @Bettercallsi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ZenCasino - My withdrawal 2000 EUR on hold for no reason

Complaint Info

Disputed casino

Reason

Amount

€ 2000

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