ZenCasino - Not want to pay me out 1200 euro - Complaint Resolved

aMali32

Sorry I copy past the complaint same as on the forum, this was resolved not know how to put it any better.

My Ewallets account closed down on tax regulations. Zencasino not offering me anyway to cash out my money because I made a withdraw with this ewallet.

"Dear client,

You are able to withdraw funds to Neteller or Skrill wallet as its one financial group. We are offering online casino services, not exchange platform services. Switching payment methods is against AML Policy. You can recover your accounts.

Sincerely,

Zen Team"

No my money, I stuck at the casino and no way of getting the money out.

Hopefully AskGambler can help me resolve the issue like with the other user. I feel that I hit a brick wall with support.

ZenCasino

Dear Player,

We have to follow all Policies and Procedures to keep ZenCasino running. We have requested confirmation of wallet closure. You have sent it during Christmas holidays. Unfortunately responsible department are working only business days. Kindly ask you to contact our support team for update.
We appreciate your patience.

Best Wishes,
ZenCasino

aMali32

They paid me you can close the complaint.

Thank you zen casino

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ZenCasino - Not want to pay me out 1200 euro

Complaint Info

Disputed casino

Reason

Amount

€ 1200

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