Inactive user
Hello,
Sorry English is not my native language.
I found out about ZenCasino through AskGamblers.
I had a complete loss of control when it came to gambling and paid 40,000 euros into crypto within a few hours. At some point I was lucky and I achieved something beyond the amount of my deposit. I wanted to pay everything back completely through crypto when I quickly realized that I had a problem with games.
I could only pay out a maximum of 2000 euros a day. That was not enough, because I paid all my fortune into a loss of control.
Then I arranged a payment of 2000 euros and the next day 2000 euros again. When I realized that I had a problem, I reported to chat support and asked to block my account and process my payout, stating that I was addicted to gambling and that I needed the money from my deposit as soon as possible. After long requests, the support has blocked my account. The next day I was able to register again and play something again to the point where I broke down and knew that I was addicted and that my family would suffer as a result! The deposit was the entire family fortune! Then I literally begged to protect myself and to block my account. Fortunately for me, this happened and I could no longer register.
Later I received an e-mail from support asking for my ETH address. I thanked you and gave you my ETH address. I replied to this e-mail directly because I no longer had access to my account. that was all on October 5th. When I noticed that I had replied to no-reply@zencasino.com, I later made a copy of this e-mail to helpdesk@zencasino.com
After some time without feedback and great despair and questions why there was no feedback on my registered e-mail at ck*******@t-online.de I wrote the support with my e-mail address at Gmail with a deadline.
After some time I got a response that I should legitimize myself with the Gmail address. I did this and then the exchange took place via Gmail.
Apparently, my server at t-online blocks certain e-mails that I have not received from the helpdesk @ zencasino.
After long writing, ZenCasino sent me a PDF with a payment report of 40,000 euros in ETH. From that point on I was stunned! ZenCasino transferred the amount to the wrong ETH account that I never specified !!! that was on October 16th. I was devastated and from that point on there was no more real feedback.
How can something like that happen? Did this happen to me on purpose? To which person would the ETH be transferred? Who is responsible for the mistake? I can completely prove that I only gave this ETH address in the mail of October 5th, 21st. furthermore, screenshots of the account, e-mail contact and chat messages.
Dear AskGamblers team, this is a real scandal. I have been on sick leave since this week because my nerves are at the end. this is not about me, it is about my entire family. Please help me.
I can submint all documents.
