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Windetta Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 824 reviews
9.7/10
824 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Home to well known providers
  • 24/7 live chat
  • No deposit fees
What we don’t like
  • Low maximum withdrawal limits per transaction
  • No withdrawals after 18:00 GMT+3
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Windetta Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://windetta.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Finnish, Polish, Portuguese, Italian, Norwegian, Greek, Spanish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
VIP Program

General Information about Windetta Casino

Windetta Casino is an online casino, fully licensed by the Government of Curacao. And, when it comes to your online data, the casino has you covered with the use of SSL encryption. 

The casino supports multiple languages which can be selected from the home page and is available across all devices. So if you prefer mobile casino sites, you’re in luck. The casino is fully compatible on the latest smartphones or tablets, or straight through your web browsers. 

One thing we liked about the casino is their Achievements and Missions feature where you can earn additional casino bonuses and rewards. There's also a Shop where you can get Golden Roses in exchange for bonus money. More information regarding the casino is available below, in our expert casino review.

StallCation

Complaints

Read the complaints other players have left for Windetta Casino. Learn more about complaints.

Show all complaints
Account block and unfair token restrictions
Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with Windetta Casino.

I would like to address the following issue: my account has been locked by Windetta Casino. The site has its own token, called the WIND token, and I had $13,696 worth of it. After they set the daily withdrawal limit from $1,000 to $0, I wrote to them requesting that the withdrawal limit be reset, as I had also purchased tokens with my own money. They referred to "Subject to paragraph 18.3 of Terms & Conditions, Windetta reserves the right to limit the withdrawal of tokens based on the user’s activity history. You can find the Terms that refer to the Trueplay widget in section 18 of the Terms & Conditions." However, this was only added to the Terms & Conditions afterward. They did not provide any further explanation, and after that, they locked my account. I feel completely scammed and believe that they locked my account to prevent me from withdrawing my $13,696 worth of WIND tokens, as I have not violated any rules. I did not receive any response to my email requesting detailed information as to why I was banned from the site. The email address I used to register to the site is: [email protected]

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Unban my account so I can access it again.
2. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

Thank you for your prompt attention to this matter.

Best regards,
baboooo
staus Resolved
$13696
Account closed while still holding 3000NZD of funds in a pending withdrawal
My account was closed due to having an account previously closed at their sister casino IceBet.
I signed up for an account at Windetta with absolutely no knowledge I had excluded from one of their other casinos.
I signed up with the exact same information (name, phone number, address) but signed up under a different email (no this was not done on purpose. I have multiple emails I use)
I was completely unaware that IceBet was their sister site, as this information is not made available on their website to my knowledge.
They allowed me to sign up with the same name and phone number previously used on their sister site.
They allowed me to make multiple deposits and play for a reasonable period of time.
They allowed me to verify myself. I had submitted my drivers license, proof of address, proof of payment and all documents were accepted and I was verified for withdrawals. (I can not show this as I can no longer access my account)
They allowed me to continue to deposit and play after verifying my documents knowing who I was.
It wasn't until I made a withdrawal request after multiple deposits that they have decided to close my account and notify me why.

I had $3000 in withdrawal requests and have deposited what I can only assume is an amount close to that.
I find this malicious as there was no indication that they had a sister site upon signing up, and they let me play and deposit after my identity was verified, knowing full well who I am. It's only when I requested money out that they took action.

I would like to request my winnings to be paid out. I am more than happy to have my account to stay closed. I just think I'm owed my winnings of $3000NZD via BTC payout.
staus Resolved

Complaint Statistics

Resolved 11
Avg. Amount $ 2,695
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9.7/10 824 reviews

Top reviews from our players

Windetta is very generous with the amount of deposit bonuses they send out every week. All of the bonuses are non-sticky as well which I really enjoy. They have good RTP on most providers. Cashouts have at the most taken 24 hours which is within the borders of fast withdrawals in my opinion.

The only negative thing I can say is when you are wagering there are a lot of restricted games. I understand that some slots need to be restricted but it removes some of the fun when I can't play some of my favorite slots during wager, in my case I only play very volatile slots and they tend to be restricted.

Dear Lordship, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

WINDETTA is my best casino so far. Wide selection of slot providers, also a very wide selection of games, and very quick contact with the chat, generally speaking, a very good casino, I think there will be very high winnings here

So far, I haven't noticed any disadvantages of this casino and I really hope it stays that way so I recommend playing and I hope your winnings will be really high

Dear Radek1983, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I like that there are so many games to choose from. I like that there is live chat. The design of the page is also very appropriate, with nice colorful slots.

Games load slowly, but maybe it's just because of the performance of my laptop. I generally have no complaints about this casino. if everything were fixed then this could be a very good casino. Sometimes live chats are a jerk to me, respect is the exception

Dear czibak75, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I think that this casino has many features that I like. I like the design, and that you can wager your bonus funds with games from the bonus section. I like the live chat also, they are fast and reliable.

There is nothing bad to say about this casino. Maybe just some suggestions like Telegram, social media that has giveaways from time to time. But great casino.

Dear RichardK99, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Windetta Casino is a fantastic gaming destination with a wide array of exciting games, seamless navigation, and a user-friendly interface. The impressive selection of slots and table games, coupled with generous bonuses, ensures an enjoyable and rewarding gaming experience. The responsive customer support adds to the overall satisfaction, making Windetta Casino a top choice for online entertainment.

While Windetta Casino offers a variety of games, some users may find the platform's navigation a bit confusing, and the overall design could use some improvement for a more polished experience. Additionally, occasional delays in customer support responses may impact the level of service. Although the gaming options are extensive, addressing these issues could enhance the overall user experience at Windetta Casino.

Dear Maohidi1990, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Reliable quick easy site to access, truly have enjoyed. Look forward to more feature bonuses in the near future to come. highly recommend to close friends and family to sign up if not already. should think about making a sister site with opposite rewards

Not enough bonuses to long wait for email bonuses to come threw. I wish there was a family site of AskGamblers cos then there would be more bonuses in my email.

Dear Jackie1982, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Smooth graphics, very helpful customer service, and great withdrawal methods. The registration process was super smooth when I registered and I can deposit with Interac, my favorite deposit method.

Nothing casino is perfect but kindly award more no-deposit bonuses frequently, players want to try out the games using bonuses before depositing. Also, reduce the cash-out time from 2 business days to less than 8hrs so that players get their wins on time

Dear Dreezy33, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Love how easy the site is to navigate, the selection of games is top-notch, bonuses are always plentiful and the support is super friendly and helpful ☺️ the appearance is bang on this is normally a contributing factor when I'm looking to sign up for a casino. Attraction is a big thing if it pops out at you then you are more likely to get curious and sign up as I did and I've not been disappointed

I really can't fault the site thus far I've not had any bad experiences. I've had multiple bad experiences on other sites most of which I have proceeded to close my accounts down on. Windetta is very customer-focused which I seem to find very rare these days.

Dear Shaunohoult, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Windetta Casino is the best online casino because the has new games. The Help Center is fast and the bonus offers are very good and often. I play 3 Times a Week and win often. My friends play at this Casino too. Best Casino ever!!!

Dear Cabron4141, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected]

user avatar

Windetta has been one of my main casinos for as long as I remember. Has great map bonuses that update daily, customer service has been good every time I’ve had troubles. And no problems withdrawing when I’ve won. They also give out no deposit sound every Friday, and depending on your VIP level determines how many spins you get.

No option to change currency once set, or just for particular providers that ban certain ones like some sites. Other that that it’s been one of my tops sites.

Dear Strawny8, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

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