Windetta Casino - How long withdrawal can it last

Now they canceled 3x1000€ withdrawals and asked to put 3x500€ withdrawals and only accepted 1 per day

[email protected] says I should ask [email protected], but there is never an answer

the withdrawal limit used to be €3,000 per day or 50 000€/mont and now they say to pay 2 times €500 per week. this spending will take many months to get all the money (6 850€)

is this how players continue to play at that casino, unbelievably bad service.

Dear Windetta Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AARO242,

We inform you that the verification of your account has been completed by the risk department of our casino.

2024-03-07 08:45:10 UTC +0 You have been notified that your payment has been successfully made in the amount of 500 EUR.

2024-03-11 07:20:10 UTC +0 You have been notified that your payment has been successfully made in the amount of 500 EUR.

You also submitted two more requests for withdrawal of funds in the amount of 500 EUR and 500 EUR.

These withdrawal requests are processed on an individual schedule, by the rules:

9.2. The finance department has the right to determine its own payment and withdrawal terms, as well as the maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

You can also always request a customized payment schedule by contacting [email protected].

All actions regarding your account are carried out strictly within the framework of the rules of our project.

Sincerely,
Windetta Casino Risk Department.

it doesn't make any sense to have to deliberately prolong the processing of withdrawals.
why can't you just pay 3000€/day

Dear @Aaro242,

The AskGamblers Compaint Team is kindly asking you whether you have already contacted [email protected] asking for a customized payment schedule as it was advised by the Casino.

I have been in contact with [email protected] but I have not received a reply

Dear AARO242,

We inform you that, at your request, the financial department sent you an email with a payment schedule 2024-03-08 12:33:23 UTC+0 to the email address associated with your casino accoun­t(a­aro­899­1@g­mai­l.com).

Email text:

"Hei < full name removed >

Kasinomme pidättää oikeuden suorittaa maksuja yksilöllisen aikataulun mukaisesti, asettaa vähimmäis- ja enimmäismäärän yhtä tapahtumaa kohti ja tämän tapahtuman ajan, jotka voivat vaihdella nostotavan , tilitason tai muiden asiaan liittyvien tekijöiden mukaan.

Talousosasto käsittelee kotiutuksesi aktiviteettisi ja tilisi tilan mukaisesti.

500 EUR suoritetaan 03/11/2024

500 EUR suoritetaan 03/14/2024

500 EUR suoritetaan 03/18/2024"

Also, 2024-03-14 04:50:08 UTC+0 an email was sent to you notifying you that you have been paid 500 euros according to your payment schedule.

If you do not receive emails from the financial department, we recommend that you check your spam folder or contact the support service of your mail service.

You can also always contact the live chat with clarification about the sending of new emails to you by the financial department and a request to provide the text of the email of the financial department in the chat. Our live chat works for players 24/7.

Also, when making subsequent withdrawal requests, you can again contact the financial department with a request for a new payment schedule by email [email protected].

All actions regarding your account are carried out strictly within the framework of the rules of our project.

Sincerely,

Windetta Casino Risk Department.

I sent an email to kyc asking if they can speed up the withdrawals. because I need the money faster.