Windetta Casino - Refuses to close my account

Dear check0021,

In response to your request to close your account dated August 27, we sent you a follow-up email to close your account on 2024-08-27 17:06 UTC. Unfortunately, you have not responded to this email.

Please be advised that your account closure request has been processed and your account was closed on 2024-09-16.
An email notification of your account closure was sent to you on 2024-09-16 23:29 UTC.

Regards,
Windetta Casino Risk Department

Dear @check0021,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, I never received any eMails from the casino. However since the account is now finally closed this issue is solved for me. Thank you @AskGamblers for the support!

Dear check0021,

We have sent emails to the email address you provided in your profile when you registered. We regret that you did not receive these emails, although they were sent from our side.

Therefore, your account is permanently closed.

Sincerely,
Windetta Casino Risk Department

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.