Account closed while still holding 3000NZD of funds in a pending withdrawal

The casino's withdrawal limit is 3 x 1,000 euros per day.

I won 4,300 euros at the casino, but I've only withdrawn 1,500 euros in the past five days.

I received a message in the chat that I'd reached my weekly limit of 1,500 euros and couldn't withdraw any more.

I can only withdraw 500 euros per day and 1,500 euros per week.

The casino's website and yours state that withdrawals can be 3 x 1,000 euros per day, and 20,000 euros per week. They emailed me back saying that withdrawals are determined individually and based on the duration of the gaming session. This is insane and unthinkable that they make payouts to players whenever they please.

I'd like to file a complaint and request a withdrawal of my funds. I have 1,000 euros left, and I can't withdraw them for a while. They told me to wait until next week. This is impossible.

I want to withdraw everything from them and run away as far as possible because I'm afraid of this casino

Hey. On 21.01.2023, I made a €100 deposit with a non-sticky bonus. I won a total of €7,850 and got the bonus wagered. I made a withdrawal 3x1000€. I got my account confirmed on 23.1

In the next 2 weeks from the withdrawal request they always say that the game provider will still process my winnings. now it has been 6 weeks and it is still claimed that there is a backlog in the finance department.

How long can it last?

I made 129€ cash out on the 11th of January. It is still pending.

On the 17th of January, I got an email that there is some additional check going on and it will take max 14 business days. That timeframe has now passed and I still haven't got my money. Their support doesn't answer anything on my emails. I've tried multiple times now but they are totally silent. My account was fully verified earlier and payments worked also smoothly until now.

This is totally horrible experience at this casino.

Can you help me to get my money?

On February 3, I made a deposit of €80, I won some money and wanted to withdraw €1,000, I wrote in the chat about the withdrawal, why is it still being processed, they asked me to contact them by e-mail. I wrote 5 e-mails, I didn't get a reply to any of them.

I wrote in the chat again and they said that they are sending it to the game operator for verification, and that I was notified about it by e-mail.

Unfortunately, I did not receive any e-mail from them with this information, only in the chat they informed me that it has already been 5 days of waiting for my payment to be processed.

I understand that they have their own rules, but they do not respond to any emails and they say that they sent me an email with information that I did not receive any email and they never responded of any my emails, I am asking for my €1,000

Hey. On 2023-12-17 I made a €50 deposit with a non-sticky bonus. I won €3590 in raw money from the Boss Bear game and canceled the bonus. I made a withdrawal of 2x1000€ and 1x500€.

After a week with the withdrawal request, I asked how long it would take. So they answered that the game provider is checking my winnings.

In the meantime, I canceled the 500€ withdrawal and lost it, but 2x1000€ are still in the withdrawals.

After 3 weeks, I heard the game provider is still checking my winnings. Then they asked for documents to confirm the account even though my account was already confirmed. I sent the documents they asked for. However, they have not confirmed them even though I have asked via email about them. They no longer respond to e-mails.

I'm just wondering why after 3 weeks, withdrawals on request only start asking for account confirmation. A month has already passed and nothing has happened. I hope the matter can be resolved here.

Thank you.

I made a withdrawal of 940eur and after 2 days my account was disabled. I contacted live chat but they told me to contact support by email. I did as they told, however, nobody is replying so I have no idea what is going on. I hope Askgamblers can help me cause it seems otherwise they will simply ghost me.

Hello, on 8/31 I deposited in Windetta 25e with mastercard. I took the 100% bonus. I played and I made a win on Vikings video slot (NetEnt) 1500e on 1e bet. Then i completed the wager with 1500e into my account. I made the account verification. I made 2 withdrawals 1000e + 500e with bank transfer (8/31). (Withdraw with mastercard even though they say it's possible it isn't).

Then I received an e-mail:

Your game session has been sent to the game provider for check. As soon as we receive a response from the game provider regarding your gaming session and bets, we will immediately notify you by email. The review of your withdrawal request has been postponed until the game provider provides an official response. An additional check is carried out in accordance with paragraph of the rules 2.4.1. of the project: 2.4.1. The finance department may postpone processing a withdrawal request due to additional verification. The check takes 3-14 business days.

I cancelled my 500e withdrawal yesterday 9/8, I continued playing and I won some more money.

Now I have 3 withdrawals open 1000e+1000e+885e but the casino keeps telling me to wait and wait.

I understand that as they say is a standard procedure (I have won in a single win over 5000e and I have played in hundreds of other casinos I have never been told that).

Also the 2.4.1 does not say specifically if you win from us we will make you wait for 3-4 business days.

I am fully disappointed with their behavior and I'm afraid I will lose my money.

With respect.