Windetta Casino - Account block and unfair token restrictions

Dear Windetta Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear baboooo,

We understand the frustration this situation has caused and assure you that we take such matters very seriously. Our team will conduct a thorough investigation into your case to review all the details related to your account and the issues you've described.

Please rest assured that we will do our utmost to resolve this matter fairly and promptly. As soon as the review is complete, we will get back to you with the results and any further steps.

Thank you for your patience and understanding. If we require any additional information from you during the process, we will inform you.

Sincerely,
Windetta Casino Team

Dear Windetta Casino Team,

Thank you for your response.
I would like to inform you that there has still been no progress regarding my Windetta account, and I am still unable to log in. Additionally, I have not received any specific explanation for this issue. Below, I outline the points I would like to request from you:

1. Please unlock my account so that I can access it, as I have not violated any rules. I have not played on the site recently because my WIND tokens' withdrawal was restricted.

2. Please restore the original withdrawal limit of 250k/day for my WIND tokens. I find it unreasonable that even though I purchased your token with my own money, the withdrawal limit was suddenly set to zero overnight, citing that it is stated in the terms of service. However, this clause was added later, and after requesting a change, I was banned from the site. I consider this situation to be a scam. Additionally, could you please clarify the conditions under which I would be able to regain access to my WIND tokens?

Without substantive action on these points, your program will continue to appear arbitrary, misleading, and unfair. I urge you to address this matter promptly and in good faith.

Best regards,
Barbara Medve

Dear baboooo,

After a thorough review of your case, we would like to provide you with the following update:

Account Reinstatement:
We have reviewed your account status, and as of now, your account has been reopened. You should be able to log in and access it without any further issues.

Withdrawal of Tokens:
In line with the Terms & Conditions outlined in Section 18, particularly clauses 18.2 and 18.3, access to withdrawal of WIND Tokens is determined by user activity. To ensure fair use and prevent exploitation, we monitor account activity closely.

To restore full withdrawal functionality for your WIND Tokens, we kindly ask you to maintain consistent deposit activity on the platform. In addition, your overall gameplay activity will also be evaluated. A combination of active deposits and regular participation in gaming activities will contribute to the gradual reinstatement of your withdrawal limits.

We value your engagement as a loyal user and appreciate your understanding of the measures in place to maintain a fair environment for all players.


Best regards,
Windetta Casino Team

Dear @baboooo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Windetta Casino Team,

Thank you for your response.

I would like to thank you for resolving the account block issue and allowing me to log back into my account.

However, I still cannot access my WIND tokens, and the withdrawal limit is 0.

Could you please clarify what specific user activity is required to restore my withdrawal limit to its previous status?

Please provide specific numbers and conditions!

Best regards,

<full name removed>

Dear Windetta Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear baboooo,

Thank you for your continued patience regarding this matter.

We understand your concerns and value your engagement with our platform. After thoroughly reviewing your account and activity history, we would like to provide the following update:

Withdrawal Limits
As per our Terms & Conditions (Section 18), withdrawal limits are closely tied to user activity, including both deposit behavior and gameplay. Upon reviewing your account, we noticed the following:

- Your last deposit occurred in July.
- Since then, you continued to remain active on the platform, placing bets using WIND tokens converted to your balance.
However, no additional deposits were made during this period, and your overall activity became increasingly focused on withdrawals.
- To date, your total deposits amount to €2,308, while withdrawals have reached €13,773.

Path to Reinstating Withdrawal Limits
To restore your withdrawal limits and regain access to your WIND tokens, we kindly ask that you demonstrate renewed activity on the platform. Specifically, we propose the following plan:

1. Initial Deposit Activity:
- We request that you make a minimum deposit of €200 within the next 14 days to initiate the review process. This deposit will signify your intent to actively engage with the platform.

2. Ongoing Engagement:
- To further assess your commitment, we encourage consistent deposits over the next 30 days, with a total cumulative deposit amount of at least €500 during this period.
- Regular participation in gaming activities is also essential. We will evaluate your gameplay and betting patterns to ensure they reflect active engagement.

3. Evaluation Period:
- Following this 30-day period, our team will review your activity and assess whether the conditions for reinstating your withdrawal limits have been met.
- Based on your activity, we will provide a gradual adjustment to your withdrawal limits, ensuring alignment with your engagement on the platform.

We are committed to supporting our loyal users and are confident that this plan provides a clear and fair path forward.

We look forward to your renewed activity and remain available to assist you in any way we can.

Best regards,
Windetta Casino Team

Dear Windetta Casino Team,

Thank you for your response.

I am fully willing to cooperate with you and show activity on my account.
However, I still find it unacceptable that I cannot access my 13,696€ in WIND tokens, especially since I even contributed my own money before you included in the terms and conditions that you could limit the withdrawal amount. I consider this to be fraud and deceit on your part.

Therefore, I request that we proceed with specific details, and I ask that you guarantee the exact deposit and player activity required in order to lift the token withdrawal limit. In other words, please provide a detailed breakdown with exact numbers on the deposit and activity conditions under which the token withdrawal limit will be determined.

Best regards,
baboooo

Dear baboooo,

Thank you for your patience and willingness to cooperate. We have thoroughly reviewed your situation and would like to provide you with an updated and more detailed response.

1. Status of Your Account and Tokens
Your account has been successfully reinstated, and you can now log in at any time. However, as you mentioned, the current withdrawal restrictions remain a concern. We understand your frustration and want to explain our policy in detail while offering a clear path to resolve this issue.

2. Reasons for the Current Restrictions
As outlined in Section 18 of our Terms & Conditions, withdrawal limits are linked to user activity, including deposits and gameplay.

As we mentioned earlier, your last deposit was made in July.
After that, you continued placing bets using converted WIND tokens, but no new deposits were made.

To ensure fairness and prevent potential misuse, the platform ties token withdrawal limits to user engagement levels.

3. Steps to Restore Withdrawal Limits
To regain access to your token withdrawals, we propose the following steps:

Step 1: Resume Deposit Activity.
Make a deposit of at least €200 within the next 14 days. This will indicate your intent to actively use the platform.

Step 2: Evaluate Gameplay Activity.

Over the subsequent 30 days:
Your total deposits should reach a minimum of €500.
We will also consider your participation in gaming activities, requiring a total bet volume of at least €2,000 during this period.

Step 3: Review and Adjust Limits.
After the 30-day period, we will review your activity. If all conditions are met, the initial withdrawal limit for your tokens will be increased to 50 000 WIND Tokens (200$) per day, with the possibility of further increases based on your continued engagement.

We understand the importance of transparency. The conditions outlined above are final, and by meeting them, you are guaranteed a gradual lifting of withdrawal restrictions.

We value your engagement with our platform and hope the proposed conditions will allow you to continue enjoying all the benefits Windetta Casino has to offer.


Best regards,
Windetta Casino Team