Windetta - Cashout of 129 EUR waited for almost a month

Dear Windetta Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear FB_102­056­489­197­56480,

We inform you that your account is being checked by the risk department of our casino, of which you were notified via the email associated with your casino account 2024-01-17 12:45:05 UTC+0.

You will receive a notification once your account has been reviewed by the Risk Department.

Once the risk department checks, you will receive a notification via email associated with your casino account, after which your withdrawal requests will be processed in accordance with the casino's rules.

We inform you that all actions in relation to your account have been and will be carried out strictly in accordance with the current rules of our casino, which you agreed to when registering your account.

Thank you for your understanding.

Sincerely,
Windetta Casino Risk Department.

Windetta doesnt follow their own rules and guidelines! I got email from them on 17th of january. It says:
"We will notify you by email when the check is complete. The procedure can take up to 14 business days"

Still despite for this promise nothing has happened. And all given timeframes has already passed!

So you have had plenty of time to deal with all necessary checks here. So please, no more excuses and delays. Can you just pay my cashout?

I got my money from Windetta today!
Thank you for that. Also thanks for Askgamblers!

This complaint can be closed

Dear FB_102­­05­6­4­89­­197­­56480,

The Windetta Casino Risk Department has completed verification of your account.

Please be notified that the payment for your account has been successfully made. Please confirm receipt of the funds.

Also, by decision of the project administration, your account will be closed without the right to reopen.

Sincerely,
Windetta Casino Risk Department.

Yes, I got my money!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.