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Windetta Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 824 reviews
9.7/10
824 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Home to well known providers
  • 24/7 live chat
  • No deposit fees
What we don’t like
  • Low maximum withdrawal limits per transaction
  • No withdrawals after 18:00 GMT+3
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Windetta Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://windetta.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Finnish, Polish, Portuguese, Italian, Norwegian, Greek, Spanish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
VIP Program

General Information about Windetta Casino

Windetta Casino is an online casino, fully licensed by the Government of Curacao. And, when it comes to your online data, the casino has you covered with the use of SSL encryption. 

The casino supports multiple languages which can be selected from the home page and is available across all devices. So if you prefer mobile casino sites, you’re in luck. The casino is fully compatible on the latest smartphones or tablets, or straight through your web browsers. 

One thing we liked about the casino is their Achievements and Missions feature where you can earn additional casino bonuses and rewards. There's also a Shop where you can get Golden Roses in exchange for bonus money. More information regarding the casino is available below, in our expert casino review.

StallCation

Complaints

Read the complaints other players have left for Windetta Casino. Learn more about complaints.

Show all complaints
Account block and unfair token restrictions
Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with Windetta Casino.

I would like to address the following issue: my account has been locked by Windetta Casino. The site has its own token, called the WIND token, and I had $13,696 worth of it. After they set the daily withdrawal limit from $1,000 to $0, I wrote to them requesting that the withdrawal limit be reset, as I had also purchased tokens with my own money. They referred to "Subject to paragraph 18.3 of Terms & Conditions, Windetta reserves the right to limit the withdrawal of tokens based on the user’s activity history. You can find the Terms that refer to the Trueplay widget in section 18 of the Terms & Conditions." However, this was only added to the Terms & Conditions afterward. They did not provide any further explanation, and after that, they locked my account. I feel completely scammed and believe that they locked my account to prevent me from withdrawing my $13,696 worth of WIND tokens, as I have not violated any rules. I did not receive any response to my email requesting detailed information as to why I was banned from the site. The email address I used to register to the site is: [email protected]

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Unban my account so I can access it again.
2. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

Thank you for your prompt attention to this matter.

Best regards,
baboooo
staus Resolved
$13696
Account closed while still holding 3000NZD of funds in a pending withdrawal
My account was closed due to having an account previously closed at their sister casino IceBet.
I signed up for an account at Windetta with absolutely no knowledge I had excluded from one of their other casinos.
I signed up with the exact same information (name, phone number, address) but signed up under a different email (no this was not done on purpose. I have multiple emails I use)
I was completely unaware that IceBet was their sister site, as this information is not made available on their website to my knowledge.
They allowed me to sign up with the same name and phone number previously used on their sister site.
They allowed me to make multiple deposits and play for a reasonable period of time.
They allowed me to verify myself. I had submitted my drivers license, proof of address, proof of payment and all documents were accepted and I was verified for withdrawals. (I can not show this as I can no longer access my account)
They allowed me to continue to deposit and play after verifying my documents knowing who I was.
It wasn't until I made a withdrawal request after multiple deposits that they have decided to close my account and notify me why.

I had $3000 in withdrawal requests and have deposited what I can only assume is an amount close to that.
I find this malicious as there was no indication that they had a sister site upon signing up, and they let me play and deposit after my identity was verified, knowing full well who I am. It's only when I requested money out that they took action.

I would like to request my winnings to be paid out. I am more than happy to have my account to stay closed. I just think I'm owed my winnings of $3000NZD via BTC payout.
staus Resolved

Complaint Statistics

Resolved 11
Avg. Amount $ 2,695
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9.7/10 824 reviews

Top reviews from our players

So the first priority for me is support, and at windetta it is really top notch, very friendly, quick and always handles my concerns to my satisfaction. In addition, there are hardly any loading times and annoying bugs (error messages). And don't forget the payout is also very easy and you don't have to wait long for it ;)

So if there was something that I didn't like or would bother me then I definitely wouldn't be here and would give 10 stars ;) (except that I haven't hit the jackpot yet) :)))

Dear dsollfrank, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I like Windetta Casino. There are many options to make a deposit,. as a German player from the minimum 20 Euro. There are many games you wish to play in the slots section. I love the section on live games-There are so many games to play in live casino games. Interesting are the games in the Jackpot games section. and really great minigames. I love to pay in with Paysafe and Neteller. The live chat is still available every time in a few seconds and is very friendly and serious. Sorry for the broken English..Here is my vote for this casino.....Thanks to Casino support..great:)))I love Windetta Casino and hope you have so much fun in this funny and lovely online casino.

I don't like at Windetta Casino, which is available for German players, is that, unfortunately, there are only a few withdrawal options. I hope that changes again.
Unfortunately, I would also prefer to only deposit a minimum of 10 euros and also get a bonus with free spins received. I also don't like it when I pay for the quests that you have to complete to unlock the so-called achievements, among other things
have to deposit twice. Namely even more than the required minimum deposit. It is also a bit difficult if you cannot make large deposits.
Otherwise, I'm very happy about a great Casino. Bye

Dear playmansunny, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

At least it's licensed in Curacao, that's a good thing. Their customer support seems reasonable and their policies seem fair. If you want to play low stakes and not buy bonuses, this may be a great casino for you. The payment methods are quite a lot, nice, interesting graphics. I sincerely recommend it!!

It’s hard to say that I didn’t like something in this casino, it obviously doesn’t deserve a negative comment, I personally like everything, although perhaps the design could have been more interesting.

Dear EllaCore, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

The casino was a breeze. Navigating their site and accessing games was so effortless. Their fast withdrawals got me my winnings in no time. Fast withdrawals and top-notch support were a pleasant bonus. But what truly amazed me was the quick verification process.

Dear Supawat, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I like Windetta Casino's diverse game selection, user-friendly interface, and generous bonuses which all make it an enjoyable gaming experience.

Occasional server issues and long withdrawal processing times detract from the otherwise enjoyable experience at Windetta Casino. While Windetta Casino impresses with its game variety and bonuses, there are persistent server problems

Dear criticcash, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I have been registered there for a number of months and I am very satisfied with the casino.
First, I have to say this site has an intuitive and friendly interface that works technically well and clearly structured. There are many providers of slots that give me a huge selection, and all the games I like I found here, the newest slots as well as the older ones that I play. I think there is something for everyone who looking for all in 1 site.
Quick response from 24/7 customer service
They also have a registration no-deposit bonus for new ones and I received it with
friendly support.
I recommend this casino with love

At the moment, the only negative for me is they don't have mobile application I think it would be perfect if they made it cause I always play casinos by phone

Dear nickc0n, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Personally, I really like the structure of the site (no long loading times or error messages) and the support is very friendly and always does its job to my satisfaction. There are many deposit options and are not limited to a certain one like many other casinos, so Windetta gets 10 out of 10 stars from me ;).

Dear sizzi23, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

As an active and long-time player, I really like this site, both for the diversity of games and best providers, as well as the advantageous promotions and always active support, not to mention that the site is very beautiful and responds quickly! try your luck here!

Dear leandrog532, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Windetta is a good site, with a nice design, and easy to navigate. The support is good and surprisingly fast. I really like that you can buy bonuses with the coins you earn on the site.

While it is not hard to navigate and find the things that you need it could be made a little more user-friendly. Other than that I can not find other faults.

Dear Feilwyn, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Love their bonuses and simple website design where is everything very well organized. Support is fast and helpful with everything you need. For now, I cannot see any cons. Hope this will continue because this is my new casino.

For now, nothing but I play in this casino for a short time. What I miss are sports and e-sport bets because sometimes is good to switch from casino to bets.

Dear minidrolic, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

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