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Windetta Casino

Item: Windetta Casino
Rating: 8.9
Author: Sharon D.

The casino is restricted in your country.

Our Rating CasinoRank

8.9/10

CasinoRank

Player Rating 824 reviews

9.7/10

824 reviews

Complaint Response 11 complaints

2 days avg. 11 complaints

What we like

Home to well known providers
24/7 live chat
No deposit fees

What we don’t like

Low maximum withdrawal limits per transaction
No withdrawals after 18:00 GMT+3

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Windetta Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://windetta.com

Established

2023

Licences

Curacao Gaming Control Board

Company

Altacore N.V.

Affiliate Program

Join Affiliates

Languages

English, French, German, Finnish, Polish, Portuguese, Italian, Norwegian, Greek, Spanish

Casino Type

Instant Play, Live Casino, Mobile, Crypto Casino

VIP / Loyalty Program

VIP Program

General Information about Windetta Casino

Windetta Casino is an online casino, fully licensed by the Government of Curacao. And, when it comes to your online data, the casino has you covered with the use of SSL encryption.

The casino supports multiple languages which can be selected from the home page and is available across all devices. So if you prefer mobile casino sites, you’re in luck. The casino is fully compatible on the latest smartphones or tablets, or straight through your web browsers.

One thing we liked about the casino is their Achievements and Missions feature where you can earn additional casino bonuses and rewards. There's also a Shop where you can get Golden Roses in exchange for bonus money. More information regarding the casino is available below, in our expert casino review.

Deposit Methods

Trustly, Bank Wire Transfer, Binance, Skrill, Visa, MasterCard, EPS, Paysafecard, Neosurf, Revolut, CashtoCode, N26, Flexepin, MiFinity, eZeeWallet, Neteller, Bitcoin, Litecoin, Tether, Ethereum, Dogecoin, TRON, Rapid Transfer, Interac, Discover

Minimum Deposit Amount

€20

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Skrill, Neteller, eZeeWallet, Bank Wire Transfer, MiFinity, Ethereum, Tether, Bitcoin, Dogecoin, Litecoin, TRON, Rapid Transfer, Interac

Minimum Withdrawal Amount

€20

Withdrawal Fees

Withdrawal Limit

EUR 1,000 per transaction, EUR 3,000 per day, EUR 50,000 per month

Currencies

Australian dollars, Canadian dollars, Euros, Norwegian kroner, Polish zlotys, Hungarian forints, Colombian pesos, Chilean pesos, Argentine pesos, Swiss francs, Brazilian reals

Verification Speed

0-72 hours

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 24-48 hours
Crypto Currencies 0-1 hours
Bank Transfers 3-5 days
Card Payments 3-5 days
Weekend Cashouts Yes
Progressive Jackpot Wins Paid In Lump Sum

Payment Information and Options at Windetta Casino

The casino supports a wide range of payment methods, and you’ll also be pleased to know that there are no deposit fees.

The minimum withdrawal is 20 EUR, and withdrawals are available only to verified accounts, so you’ll need to send identification documents and complete the KYC procedure first. Once you do this, depending on the method you use, you will have to wait 24-48 hours for the casino to process your withdrawal.

All withdrawal requests are processed by the financial department within 24 hours, every day from 9.00-18.00 (GMT+3).

You can have three withdrawal requests in your account at one time and can withdraw up to 1000 EUR per transaction. You can withdraw up to 3000 EUR per day or 50,000 EUR per month. If you have received a casino bonus which is free spins, the maximum you can withdraw is 100 EUR.

Game Providers

Pragmatic Play, Play'n GO, Evolution Gaming, Push Gaming, Nolimit City, Spribe, Relax Gaming, Quickspin, Yggdrasil Gaming, NetEnt, Hacksaw Gaming, Big Time Gaming, Thunderkick, Belatra, Evoplay, BGaming, Kiron Interactive, Leap, BetGames, PlayPearls, OneTouch Games, 1x2Games, Apollo Games, Ho Gaming, Spinmatic Entertainment, Igrosoft, Concept Gaming, Leander Games, XPro Gaming, Fugaso, Playtech, Iron Dog Studios, LuckyStreak, Lady Luck Games, Eurasian Gaming, Pocket Games Soft, CT Interactive, Platipus Gaming, ReelPlay, Playson, Amatic Industries, Swintt, Ezugi, Spinomenal, Amusnet (Former EGT Interactive), Endorphina, Red Rake Gaming, Mascot Gaming, Betsoft, Tom Horn Gaming, Habanero, NetGame, VIVO Gaming, Asia Gaming, SA Gaming, Booming Games, High5Games, GameArt, Wazdan, Merkur Gaming, Betsolutions, Gamzix, Kalamba Games, Mancala Gaming, Caleta Gaming, Onlyplay, Champion

RTP

Not stated

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Yes

Games at Windetta Casino

The casino is home to thousands of games, including the latest online slots, tables, and live casino games. You can enjoy these games from multiple software providers, which can be listed in the game lobby. You can also see how many games are available in your country per provider.

If you enjoy online slots, there are plenty of them, and you can filter them by collection. For example, you can easily jump to the latest Megaways, games that have pay both ways, win multipliers, stacked symbols and more.

When you are logged into your account, you can use the Heart Feature to save your favourite games. This is one of the most valuable tools a gaming lobby can offer, as it saves your favourites every time you log into a new session.

The other great feature is the search engine. If you know what game you want to play, type it into the search bar, and the casino will find it almost instantly.

It’s not just about the slots. There are other casino games, including different variations of table games and live casino games. You’ll be in safe hands with providers including Pragmatic Play Live, and Evolution Gaming.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Windetta Casinos Commitment to Responsible Gambling

The casino promotes responsible gambling but there is limited information of how they support it. If you want to set a cooling-off period you must contact the casino.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Yes

Support Languages

English, German, Greek, Portuguese

Customer Support at Windetta Casino

If you have any questions or concerns, you can contact the casino at any time. In our experience, the quickest option is through live chat, which can be launched from any page.

Live chat is open 24/7 and is currently available in English and German. You will be transferred to a live chat agent, or during busy periods. You will join a queue until one is available. It took a few minutes for us to be connected, but once we were, the agent was friendly and knowledgeable.

Other ways to contact support include email. There are three different departments you can email, and the information is available in the casinos' support section.

Suggest an edit

Complaints

Read the complaints other players have left for Windetta Casino. Learn more about complaints.

Show all complaints

Submit complaint

Problem with my withdrawals

The casino's withdrawal limit is 3 x 1,000 euros per day.

I won 4,300 euros at the casino, but I've only withdrawn 1,500 euros in the past five days.

I received a message in the chat that I'd reached my weekly limit of 1,500 euros and couldn't withdraw any more.

I can only withdraw 500 euros per day and 1,500 euros per week.

The casino's website and yours state that withdrawals can be 3 x 1,000 euros per day, and 20,000 euros per week. They emailed me back saying that withdrawals are determined individually and based on the duration of the gaming session. This is insane and unthinkable that they make payouts to players whenever they please.

I'd like to file a complaint and request a withdrawal of my funds. I have 1,000 euros left, and I can't withdraw them for a while. They told me to wait until next week. This is impossible.

I want to withdraw everything from them and run away as far as possible because I'm afraid of this casino

Resolved

€2500

Delayed withdrawal

Hello,
I requested a withdrawal on Windetta casino on July 20th. The amount is 1000€. As of today, I didn’t get my money.
I contacted support multiple times, everytime they say a different thing. At first they stated that my request is being reviewed by their finance department. Then, on July 21st they said to me that my gaming session is being reviewed by a provider and will be transferred to me soon. Then, I contacted support again, they again said that my request is being reviewed by their finance department, not a provider. Also, they say that they are informing me about a procedure on email but as of today I didn’t receive a single email from them, except promo letters (that shows that my email on the website is correct).
I also contacted support via email on July 22th - as of today, no answer from them.
I also contacted KYC via email on July 24th, also no answer from them. They just ignore my emails.
My account is fully verified.

Resolved

€1000

Account block and unfair token restrictions

Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with Windetta Casino.

I would like to address the following issue: my account has been locked by Windetta Casino. The site has its own token, called the WIND token, and I had $13,696 worth of it. After they set the daily withdrawal limit from $1,000 to $0, I wrote to them requesting that the withdrawal limit be reset, as I had also purchased tokens with my own money. They referred to "Subject to paragraph 18.3 of Terms & Conditions, Windetta reserves the right to limit the withdrawal of tokens based on the user’s activity history. You can find the Terms that refer to the Trueplay widget in section 18 of the Terms & Conditions." However, this was only added to the Terms & Conditions afterward. They did not provide any further explanation, and after that, they locked my account. I feel completely scammed and believe that they locked my account to prevent me from withdrawing my $13,696 worth of WIND tokens, as I have not violated any rules. I did not receive any response to my email requesting detailed information as to why I was banned from the site. The email address I used to register to the site is: [email protected]

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Unban my account so I can access it again.
2. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

Thank you for your prompt attention to this matter.

Best regards,
baboooo

Resolved

$13696

Refuses to close my account

I had absolutely no luck at the Windetta casino, so I requested an account closure multiple times via the live chat on the side. There I get handed a support eMail where I am giving a support email where I should send my account closure request. I wrote there multiple times and never got a response. It has been a month now and no one is responding. Please help AskGamblers. Thank you!

Resolved

How long withdrawal can it last

Hey. On 21.01.2023, I made a €100 deposit with a non-sticky bonus. I won a total of €7,850 and got the bonus wagered. I made a withdrawal 3x1000€. I got my account confirmed on 23.1

In the next 2 weeks from the withdrawal request they always say that the game provider will still process my winnings. now it has been 6 weeks and it is still claimed that there is a backlog in the finance department.

How long can it last?

Resolved

€6850

Windetta - Cashout of 129 EUR waited for almost a month

I made 129€ cash out on the 11th of January. It is still pending.

On the 17th of January, I got an email that there is some additional check going on and it will take max 14 business days. That timeframe has now passed and I still haven't got my money. Their support doesn't answer anything on my emails. I've tried multiple times now but they are totally silent. My account was fully verified earlier and payments worked also smoothly until now.

This is totally horrible experience at this casino.

Can you help me to get my money?

Resolved

€129

I wrote 5 e-mails, I didn't get a reply to any of them

On February 3, I made a deposit of €80, I won some money and wanted to withdraw €1,000, I wrote in the chat about the withdrawal, why is it still being processed, they asked me to contact them by e-mail. I wrote 5 e-mails, I didn't get a reply to any of them.

I wrote in the chat again and they said that they are sending it to the game operator for verification, and that I was notified about it by e-mail.

Unfortunately, I did not receive any e-mail from them with this information, only in the chat they informed me that it has already been 5 days of waiting for my payment to be processed.

I understand that they have their own rules, but they do not respond to any emails and they say that they sent me an email with information that I did not receive any email and they never responded of any my emails, I am asking for my €1,000

Resolved

€1000

Delays withdrawal since December 26th

Hey. On 2023-12-17 I made a €50 deposit with a non-sticky bonus. I won €3590 in raw money from the Boss Bear game and canceled the bonus. I made a withdrawal of 2x1000€ and 1x500€.

After a week with the withdrawal request, I asked how long it would take. So they answered that the game provider is checking my winnings.

In the meantime, I canceled the 500€ withdrawal and lost it, but 2x1000€ are still in the withdrawals.

After 3 weeks, I heard the game provider is still checking my winnings. Then they asked for documents to confirm the account even though my account was already confirmed. I sent the documents they asked for. However, they have not confirmed them even though I have asked via email about them. They no longer respond to e-mails.

I'm just wondering why after 3 weeks, withdrawals on request only start asking for account confirmation. A month has already passed and nothing has happened. I hope the matter can be resolved here.

Thank you.

Resolved

€2000

Account disabled for I do not know what reason

I made a withdrawal of 940eur and after 2 days my account was disabled. I contacted live chat but they told me to contact support by email. I did as they told, however, nobody is replying so I have no idea what is going on. I hope Askgamblers can help me cause it seems otherwise they will simply ghost me.

Resolved

Account closed while still holding 3000NZD of funds in a pending withdrawal

My account was closed due to having an account previously closed at their sister casino IceBet.
I signed up for an account at Windetta with absolutely no knowledge I had excluded from one of their other casinos.
I signed up with the exact same information (name, phone number, address) but signed up under a different email (no this was not done on purpose. I have multiple emails I use)
I was completely unaware that IceBet was their sister site, as this information is not made available on their website to my knowledge.
They allowed me to sign up with the same name and phone number previously used on their sister site.
They allowed me to make multiple deposits and play for a reasonable period of time.
They allowed me to verify myself. I had submitted my drivers license, proof of address, proof of payment and all documents were accepted and I was verified for withdrawals. (I can not show this as I can no longer access my account)
They allowed me to continue to deposit and play after verifying my documents knowing who I was.
It wasn't until I made a withdrawal request after multiple deposits that they have decided to close my account and notify me why.

I had $3000 in withdrawal requests and have deposited what I can only assume is an amount close to that.
I find this malicious as there was no indication that they had a sister site upon signing up, and they let me play and deposit after my identity was verified, knowing full well who I am. It's only when I requested money out that they took action.

I would like to request my winnings to be paid out. I am more than happy to have my account to stay closed. I just think I'm owed my winnings of $3000NZD via BTC payout.

Resolved

Complaint Statistics

Resolved 11

Avg. Amount $ 2,695

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9.7/10 ● 824 reviews

Top reviews from our players

Lama765

1 year ago

10/10

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I have no dislikes about this casino I tink the verification methods are sometimes to much as I have no acceptable proof o address apart from my licence as I live at home

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