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Windetta Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 824 reviews
9.7/10
824 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Home to well known providers
  • 24/7 live chat
  • No deposit fees
What we don’t like
  • Low maximum withdrawal limits per transaction
  • No withdrawals after 18:00 GMT+3
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Windetta Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://windetta.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Finnish, Polish, Portuguese, Italian, Norwegian, Greek, Spanish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
VIP Program

General Information about Windetta Casino

Windetta Casino is an online casino, fully licensed by the Government of Curacao. And, when it comes to your online data, the casino has you covered with the use of SSL encryption. 

The casino supports multiple languages which can be selected from the home page and is available across all devices. So if you prefer mobile casino sites, you’re in luck. The casino is fully compatible on the latest smartphones or tablets, or straight through your web browsers. 

One thing we liked about the casino is their Achievements and Missions feature where you can earn additional casino bonuses and rewards. There's also a Shop where you can get Golden Roses in exchange for bonus money. More information regarding the casino is available below, in our expert casino review.

StallCation

Complaints

Read the complaints other players have left for Windetta Casino. Learn more about complaints.

Show all complaints
Account block and unfair token restrictions
Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with Windetta Casino.

I would like to address the following issue: my account has been locked by Windetta Casino. The site has its own token, called the WIND token, and I had $13,696 worth of it. After they set the daily withdrawal limit from $1,000 to $0, I wrote to them requesting that the withdrawal limit be reset, as I had also purchased tokens with my own money. They referred to "Subject to paragraph 18.3 of Terms & Conditions, Windetta reserves the right to limit the withdrawal of tokens based on the user’s activity history. You can find the Terms that refer to the Trueplay widget in section 18 of the Terms & Conditions." However, this was only added to the Terms & Conditions afterward. They did not provide any further explanation, and after that, they locked my account. I feel completely scammed and believe that they locked my account to prevent me from withdrawing my $13,696 worth of WIND tokens, as I have not violated any rules. I did not receive any response to my email requesting detailed information as to why I was banned from the site. The email address I used to register to the site is: [email protected]

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Unban my account so I can access it again.
2. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

Thank you for your prompt attention to this matter.

Best regards,
baboooo
staus Resolved
$13696
Account closed while still holding 3000NZD of funds in a pending withdrawal
My account was closed due to having an account previously closed at their sister casino IceBet.
I signed up for an account at Windetta with absolutely no knowledge I had excluded from one of their other casinos.
I signed up with the exact same information (name, phone number, address) but signed up under a different email (no this was not done on purpose. I have multiple emails I use)
I was completely unaware that IceBet was their sister site, as this information is not made available on their website to my knowledge.
They allowed me to sign up with the same name and phone number previously used on their sister site.
They allowed me to make multiple deposits and play for a reasonable period of time.
They allowed me to verify myself. I had submitted my drivers license, proof of address, proof of payment and all documents were accepted and I was verified for withdrawals. (I can not show this as I can no longer access my account)
They allowed me to continue to deposit and play after verifying my documents knowing who I was.
It wasn't until I made a withdrawal request after multiple deposits that they have decided to close my account and notify me why.

I had $3000 in withdrawal requests and have deposited what I can only assume is an amount close to that.
I find this malicious as there was no indication that they had a sister site upon signing up, and they let me play and deposit after my identity was verified, knowing full well who I am. It's only when I requested money out that they took action.

I would like to request my winnings to be paid out. I am more than happy to have my account to stay closed. I just think I'm owed my winnings of $3000NZD via BTC payout.
staus Resolved

Complaint Statistics

Resolved 11
Avg. Amount $ 2,695
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9.7/10 824 reviews

Top reviews from our players

Nice customer service you can reach them every time and a good vip service with big bonus on top. A big choice off games and fast withdraws till the next day
I relay like this casino just try it you have

Dear MaxiKl, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected]

user avatar

Great casino, good support. Available all good providers and so mány deposits and withdraw options. Nice Site and I haven't gót any problem here. Thanks.

Dear Majom173, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected]

user avatar

The site is very attractive, it is a good casino with good ones .
A wide range of games.
A support always available, welcoming and very helpful.
It’s one of the best casinos I’ve ever seen.

Dear biboutou, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I have no complaints, withdrawals arrive quite quickly, the casino has a lovely UI. I started playing on it some time ago, the promotions are attractive, and support writes back, not like some other sites.

Dear Ytizy, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Easy to redeem bonuses with a quick loading platform that hasn’t seems to have any troubles loading or failing with bonus errors, constantly making redemptions near impossible

Dear Madizynx, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Great casino with wonderful bonuses and a great selection of deposit methods. The verification process here is also quite simple and won't take more than 5 minutes of your time. So if you just want to play and have fun, feel free to go to this casino.

Dear Natalka25, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

It's a good casino great variety of games, excellent staff always checking in on your too, which is pretty good.
Always appreciating the hospitality in the gameplay

Dear Objedinik, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Great casino with a very good loyalty program for beginners, super easy missions, deposit with lots of bonuses and lots of games to have fun and profit

Dear lucasklb , Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Very good, transparent casino. A lot of very cool games. Contact with the chat flawlessly. I highly recommend this casino.
I did not notice anything that would let me judge this casino negatively. Describing in one word: great!

Dear Adrian71477, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

I had a great experience at Windetta Casino! The game selection is impressive and the user interface is easy to navigate. The bonuses and promotions add extra excitement to my gameplay. Customer support is responsive and helpful. Overall, a top-notch online casino!

Dear Joey6985, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

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