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VIP Lounge Casino

Average Complaint Response Time: 1 day
Average Complaint Response Time: 1 day

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VIP Lounge Casino Review

  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US phone, and email
  • Proven fair by TST
  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection
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General info & Latest Promos
Website http://www.viploungecasino.com
Established 2008
Owner Virtual Casino Group
Casino Promotion

VIP Lounge Casino is a regal online casino that offers players a multitude of slots and other casino games from RTG. They are a part of the Virtual Group, which has been taken off the AskGamblers blacklist after they resolved nearly three years of slow payments. They are licensed in the jurisdiction of Costa Rica.

No Longer Blacklisted

VIP Lounge Casino is one of the members of the Virtual Group, an online casino management company that has a long history of slow payment. This poor business policy landed them on the AskGamblers blacklist and kept them there for years. However, they have since changed their behavior and have quickly resolved the majority of slow payment complaints lodged against them. For this reason, they are no longer blacklisted.


If you are a video slot lover, VIP Lounge Casino has more than enough games to entertain you. Players can enjoy a variety of different themes, paytables, and exciting features. With nearly 100 games to pick from, you're bound to find the game that's perfect for you, or switch it up every time. VIP Lounge Casino also has three-reel slots with varying paytables, with some even having a progressive jackpot.

VIP Lounge Casino is also home to a remarkable number of table games. In addition to four types of roulette, including the highly interactive Multiplayer Roulette, players can also enjoy several types of blackjack and Caribbean pokers, along with baccarat, red dog, war, craps, Vegas Three Card Rummy, and others.

If it's video poker you're after, VIP Lounge Casino has a healthy assortment of games. In addition to popular variants like Jacks or Better, Deuces Wild, and Bonus Poker, they also feature a number of hard-to-find variants like Pick 'em Poker, Double Double Jackpot, and Mystery Bonus. Many of the games can even be played in multi-hand denominations.


VIP Lounge Casino has a dedicated team of support professionals that can answer any questions you may have. For the fastest response time, we recommend that you use their live chat service. You can also give them a call using their toll-free phone number, or send them an email and get a reply within 24 hours in most cases.

Security and Fairness

We believe that all players deserve to have a safe and fun online gaming experience. It's clear that VIP Lounge Casino shares this vision. They employ the industry standard of 128-bit SSL encryption for all transmissions of data to and from their servers. With this technology, it is impossible for anyone to read any of the data you provide at VIP Lounge Casino.

The games at VIP Lounge Casino have all been proven fair by TST, one of the largest mathematics auditing firms in the world. They have rigorously tested all of the RTG games in the casino and found that they use a genuinely random number generator as their engine.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

    RTG, 21GNET
  • Deposit Methods

    American Express, CLICK2PAY, MasterCard, Neteller, Person to Person, Visa, Skrill
  • Affiliate Program

    Gambling Wages
  • Restricted Countries

    • Afghanistan
    • Algeria
    • Angola
    • Armenia
    • Asia
    • Australia [1]
      • New South Wales
    • Azerbaijan
    • Bahrain
    • Bangladesh
    • Belarus
    • Belize
    • Benin
    • Bhutan
    • Bolivia
    • Bosnia and Herzegovina
    • Botswana
    • Brazil
    • Brunei
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Cambodia
    • Cameroon
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • Cape Verde
    • Central African Republic
    • Chad
    • China
    • Colombia
    • Comoros
    • Congo - Brazzaville
    • Costa Rica
    • Croatia
    • Cuba
    • Cyprus
    • Czech Republic
    • Côte d’Ivoire
    • Denmark
    • Djibouti
    • Dominica
    • Dominican Republic
    • East Timor
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • Fiji
    • Gabon
    • Gambia
    • Georgia
    • Ghana
    • Grenada
    • Guatemala
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Honduras
    • Hong Kong
    • Hungary
    • India
    • Indonesia
    • Iran
    • Iraq
    • Israel
    • Italy
    • Jamaica
    • Jordan
    • Kazakhstan
    • Kenya
    • Kiribati
    • Kuwait
    • Kyrgyzstan
    • Laos
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Lithuania
    • Macedonia
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Myanmar [Burma]
    • Netherlands
    • North Korea
    • Puerto Rico
    • Russia
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Instant Play
  • Manual Flushing

  • Currencies

    US dollars
  • Languages

  • Licences

    Costa Rica
  • Company

    Virtual Casino Group
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Management Email: [email protected]

    Marketing Email: [email protected]

    Accounting Email: [email protected]

    Technical Support Email: [email protected]

    Suggestions Email: [email protected]

    Webmaster Email: [email protected]

    Complaints Email: [email protected]

    US Toll Free Telephone: 1 877 767 6929

    Fax Telephone: 1-866-308-6010

    Deposits Telephone: 800-550-1491

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

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VIP Lounge Casino Reviews by Players


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Reviewed on May 15, 2010
I really don't recommend playing at this casino, if you are going to play make sure it is just for fun and you have no intentions on cashing out, I have been waiting for my withdrawal from them since 03/09/2010 and it is now 05/15/2010 and every time I contact live support they keep saying next week . It's the same ol'e story week after week. It was no problem when I was depositing and playing by the rules but cashing out is like never ending. I wanted to receive my winnings through bank wire and after waiting so long they tell me that I have to receive it by check and to tell you the truth I am scared to cash it, I just don't recommend this casino but your free to do as you please.

I looked at reviews before I played at this casino and even though they were negative I still gave them a chance and I should have took those into casideration.

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