Here we go again

This is the 3rd or 4th withdrawal I request and they have never been on time with their payments. Here I am again requesting a withdrawal and I know that they will not pay me on time. They say that my payout is due on July 11th. Please Miss Cindy can you contact them and remind them to pay me by the due date. This time around I don't want to wait, it is not fair and it is very frustrating. My username is < removed >. Hope to hear from you soon. Thank you.

Good Day,

I had redeemed a $50.00 free chip at the casino -- played through the playthrough amount and won about $500.00. I have tried to withdraw my winnings and I was advised that multiple free chips are not aloud. So why were the chips given to me in the first place if I wasn't aloud to use them??? I won my share fair and square and now I can't withdraw? How is it that all of my winnings are confiscated?I do not find this fair one bit.

Thanks,

Justin Singh

I requested a payout on the 28th dec 2011....it was approved on the 1st jan 2012 and today (3rd feb 2012) still waiting on my money. What am i suppose to do?

Hello!

I have redeemed a coupon in VIP Lounge casino and before having reached the playtrough requirements, I have deposited 10$, in order to not be accused of witdrawing without depositing (in their rules page, Portugal players, as it is my case “may not cash out from free chip offers if they have not previously deposited”). I have met the playtrough requirements and managed to win some more to a total ammount of 282$. Once I reached this value (not a fortune), I tried to withdraw 166$. Well, the casino refused my 166$ withdrawal and the manager retrieved the entire ammount won (272$), leaving just my 10$ deposit and 0,28$ that I have no idea why they are there - a little bit inconsistent with what they have told me in the following...

They have told me I have "mixed free chips and deposit", and what did they did? They had withdrawn all my fair winnings and made a fool of me (as I have wasted a lot of time, firstly on the playtrough compliance and then on the time I have spent winning a little bit more money. So, all in all, by depositing 10$ I have lost 272$ without even playing! Makes you think if depositing in this particular casino really pays off!!!

Well, there is nothing on their Free Chip and 'No Play No Max' bonus Rules page that configures a situation like this, adding the fact that Portugal players “may not cash out from free chip offers if they have not previously deposited”, and so I believe they legally can't do this.

This is an unbelievable position, totally unjustified even by their own rules, and as I am a fair player I hope that my winnings are restored and that this complaint would help others like me to see their rights as players consolidated.

I have received the "confirmation of winnings" letter from viplounge.com, and they agree that they owe me $1580.00. The problem is that it is taking far longer than what their website says it will take for me to get my overnight check...

I won the money on 11/3, and cashed out originally on 11/4/2011. I saw that I had inadvertantly cashed out as "moneybooker" for payment type, and upon calling was told to go ahead and cash out again, it would not change the date of my original cashout; this was on 11/6, and it did change the date of my withdrawal. I sent in all of the necessary paperwork, which they received per my phone call, and then I finally received a "congratulatory letter" stating that it will take another 10 to 20 working days for them to make the payment on 11/18/11 in the amount of $1,580.00.

Their website clearly states that once that letter is received, it takes no longer than 4 to 7 business days for them to make the payment. I have triple checked their website and sent three or four emails to the "managers" which I have been referred to via phone call and web speak; the ONLY replies I get are automated ones, telling me I will hear from someone within 24 hours, which obviously I do not.

Please, help me to rectify this situation, as they have, indeed, said they owe me the monies, but they are simply taking much too long to send them. I would be happy to send you any emails or documents that would be helpful, but I do not know what kind of screenshot you might want or how to attach it to this complaint...let me know what you need and where to email any info necessary.

Thank you very much in advance for mediating this issue, and Happy Holidays to you and yours.

< full name removed >

< email removed > @com

On Aug 18th I used a free chip to play...After about 15 min. I notice my account dropped 238.00 taking back money from the freeplay which then left me 96.00 to play with...I proceeded to win over 5000.00 and cashed out pending a withdrawal. I checked my account and found that I did have a MANAGER APPROVED WITHDRAWAL!!! After calling the casino to question the time frame I was told I played a FREE CHIP in April and in which case all the money had been forfited! Are you kidding?

You offer free chips and free plays...I did nothing wrong and LOST EVERYTHING!

If this is the way you guys do business

I made a withdrawal from VIP Lounge ([email protected]) back in February 2007. They said their financial processors had froze their accounts during this withdrawal process and an investigation would be conducted. This issue continued for several months. I communicated via email on a regular basis and always received same replies that an investigation was being conducted and their lawyers were also involved. VIP never resolved this issue, then last year I received notice that my account was migrated to ALL SLOTS USA ([email protected]). I began communication with this casino and basically there reply was the same as VIP. Just recently I learned that ALL SLOTS USA has ceased operations and I no longer get a response to my emails from them. So I emailed VIP again and they said they no longer have records of USA accounts and all correspondence should be conducted with ALL SLOTS USA. I am at a deadend and don't know what can be done. Can you help me in this matter?

Thanks, John Miley

I have trouble to get paid by viplounge online casino on august in 2010. This casino has currency only in USD. I won there more than 11 thousand USD dollars and they emailed me with congratulations the email has

You may be required to send in documentation in order to expedite your withdrawal.

Please review the banking pages of VIPLoungeCasino.net, or contact us, to find out what may be required to process your withdrawal.

I tried to tell them i could not locate banking section and to tell me what i need to as they said to me expidite my withdrawal. my emails come back to me.

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[email protected]

Then the casino make it that i cant log in and i hear no more from them. I write:

Dear Casino

Why not allowed to log in? I wait long time for withdrawal. You notify me of nothing and you pay me nothing of my win.

If unable to fix log in problem make withdrawal for me.

Regards

Joao

I never hear again from them after i sent this email.

Hello I cashed out on May 14, 2011 at Vip Lounge Casino. I won $96 from a free chip. I was told I would receive it Western Union or Moneygram. I go to live help maybe twice a week checking to see if it's ready and I am told I am still in the waiting days it takes to process. I have waited and waited and still no payout, will you please help?

Thank you

Hi

i open account in vip lounge claimed the bonus and depsoit,i won there after 2 days they close my account and pay me my depsoit back.

i ask the casino why you close my account and don't pay me? they told me that my country greece can't open account in the casino,i went to the ruels and read the T&C carefully and i can't see greece in the contury that can't play there,they just lie and don't want to pay me form anyreason and this is not fair at all,i won something like $5000 and this is tons of money for me!

please help me to get my winnings, i will much appreciate any kind of help form your side.