Ag Awards

VIP Lounge Casino - Confiscated my winnings

Complaint Info
Disputed casino VIP Lounge Casino
Reason Bonus terms violation
Posted on May 16, 2014

Good Day,

I had redeemed a $50.00 free chip at the casino -- played through the playthrough amount and won about $500.00. I have tried to withdraw my winnings and I was advised that multiple free chips are not aloud. So why were the chips given to me in the first place if I wasn't aloud to use them??? I won my share fair and square and now I can't withdraw? How is it that all of my winnings are confiscated?I do not find this fair one bit.


Justin Singh

Posted on February 10, 2012

Dear TakeYoStack:

On 1/8/2012 at 8:15:31 PM you've redeemed a $50 Free Chip with code JAN2012BDAY

On 1/8/2012 at 8:18:28 PM you've redeemed a $100 Free Chip with code CHECKVIP100

On 1/8/2012 at 8:24:11 PM you've redeemed a $50 Free Chip with code 50RUDOLPH

On 1/8/2012 at 8:27:13 PM you've redeemed a $100 Free Chip with code SCRATCH100

On 1/8/2012 at 8:37:30 PM you've redeemed a $70 Free Chip with code NEWHUNTER70

On 1/8/2012 at 8:40:10 PM you've redeemed a $50 Free Chip with code HIGHSTREET50

On 1/8/2012 at 8:42:44 PM you've redeemed a $60 Free Chip with code NEWVIP60

On 1/14/2012 at 7:41:33 PM you've redeemed a $30 Free Chip with code ONETIME

On 1/14/2012 at 7:48:13 PM you've redeemed a $50 Free Chip with code DEC11APP

On 2/6/2012 at 11:44:36 PM you've redeemed a $50 Free Chip with code FEB2012BDAY

On 2/7/2012 at 1:12:42 AM you've redeemed a $50 Free Chip with code VIPLNG50


A total of $660 in Free Chips has been redeemed and played in your Casino account.

We kindly remind you that as per Casino rules: http:/­/ww­w.v­ipl­oun­gec­asi­no.c­om­/ru­les­_bo­nus.php

"The Casino's welcome signup bonus is limited to one per player, per family, per computer, per address, unless otherwise stated by the casino in a prior agreement made with the management.

Players cannot redeem multiple free bonuses consecutively. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. If the player has redeemed one no-deposit bonus and is subsequently offered another one, a real-money deposit needs to have been made in the interim for the player to be eligible to redeem the second no-deposit bonus."

Since you have not followed the rules, winnings generated from last free chip redeemed have been voided.

Best Regards

Cindy < surname removed >

Posted on February 14, 2012

Dear @TakeYoStack,

Please let us know if there's an update regarding your ongoing complaint.

Posted on February 18, 2012

Dear @TakeYoStack,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on February 22, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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