I had the chance to check your account with Vip Lounge Casino Accounting Manager.
On 4/23/2011 at 8:07:37 PM a free chip with code APR2011APP was redeemed.
On 8/17/2011 at 10:31:12 PM another free chip with code AUG2011APP was redeemed as well. While playing with this free chip a few cashouts were requested from your side.
First of all I would like to remind you that the AUG2011APP free chip had following restrictions:
$50 Appreciation Chip
(60X for Blackjack and Video Poker)
2X Max Cash-Out
No Deposit Required
(This chip is for depositing members only. If you have not yet made a deposit here, please do so before redeeming this chip.)
This means, maximum cashout with that Free Chip was $100. Also; according to casino rules. Only one free chip is allowed to be redeemed between deposits and this is why your $100 winnings were voided.
"Players cannot redeem multiple free bonuses consecutively. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. If the player has redeemed one no-deposit bonus and is subsequently offered another one, a real-money deposit needs to have been made in the interim for the player to be eligible to redeem the second no-deposit bonus." http://www.viploungecasino.com/rules_bonus.php
I had also the chance to check the account as per your request and records show that both Free chips were redeemed from same IP.
If you need any further assistance please feel free and contact me back.
Cindy < surname removed >