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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Nothing much. Shady responsible gambling terms. Avoid.
Asked for my account to be excluded for maximum period. A lock was placed on the account until 2042. I did this as a problem gambler. A year later i ask to reopen the account which, with a 7 day cooling off period, they are happy to do. Then i lose about £400. Their explaination? Account "locks"(despite setting a date) are reversable and are not actually exclusions. Absolute irresponsible nonsense.
One of the best casinos you can play at. Lot of games to choice from, cashback and casino-race that is wager-free bonuses. Great support!
Fast withdrawals, in my bank account every time next banking day. And the withdrawals is every time approved in 5-10 minutes after you have made the withdrawal request!
I like the variety of games and the layout of the mobile gaming site. Its very easy to use.
It's getting to be impossible to withdraw! Getting the runaround trying to withdraw funds. I won at another casino the same day and was paid yesterday. I'm still waiting for this payout. Keeps getting rejected every day I'm getting emails to say my withdrawal is rejected over and over again. They are quick enough to take your money. That goes through instantly!!
Hi Penny, Your withdrawal was rejected since you tried to withdraw to another account then the one verified. Best regards, Philip
Thumbs up for VideoSlotsCasino: 4 & 1/2 out of 5 Rubber chickens.
Lots of games to choose from, easy site layout and some nice bonuses.
Account verification was nice and fast. Within 1 hour I had a withdrawal completed.
I have no dislikes as of yet.
I found one, you only get 3 chances to login correctly or you get locked out of account for a period of time.
Its an ok casino but there are a lot better out there with much fairer bonuses.
Be very wary of this casinos welcome bonus.
I deposited $30 and was given a $30 bonus. After trying a few games and wagering small amounts I noticed my bonus balance was $0 though I had initially been wagering with my real balance which was down to $27. When I queried this I was told it was because I had played a game which doing so would mean a forfeit of my bonus and any winnings up until that stage. When I advised them this was very unfair as I hadn't seen the warning (as I had on other games) they sent my complaint to the accounts dept who refunded my bonus and winnings. HOWEVER, when I played through my real balance I was unable to access my bonus which stood at $30. I was effectively told I would need to deposit more money to access this money which would be added to my real balance @ 10% increments provided I won (this is basically what I was told when I asked for clarification on how to access the bonus & was extremely confusing).
A very disappointing experience and I wont be playing at this casino again.
Hi, I am sorry if you feel this way. Let me just clarify how the bonus works. When the 100% Welcome bonus is activated, the bonus amount is credited instantly to a separate "Casino Bonus" balance. You then use the deposited funds to wager the bonus and get it paid out in 10% increments, after every 10% you complete of your total wagering requirement. In this case as the bonus was activated with a deposit of $35. This means that the "Casino Bonus" balance will also have $35 on it. Taken, that the wagering of this bonus is x20, your wagering requirement would be 35 x 20 = 700. So after every 10% ($70) that you wager of your total wagering requirement, you will get 10% ($3,5) of the bonus paid out from the "Casino Bonus" to the "Main Account Balance". So given the situation, the bonus was credited on the account as it is designed to be credited. Philip
I've noticed this casino for a while now but never signed up due to the lack of my favourite slot games (Mainly WMS -Bruce Lee, Raging Rhino etc) After checking out the site recently i noticed they have now many more games including WMS.
My experience here was very pleasant, the slots ran without any lag issues (unlike some sites) and the customer service team were more than helpful. After depositing £50 i jumped on Bruce Lee and made a healthy return cashing out for almost £400, I had to verify my account by uploading 3 documents, the documents were all verified within about 15 - 20 minutes which is exceptionally fast and very professional. I cashed out and have received my winnings on Credit Card in under 48 hours.
I also love the achievements which you can collect not to mention the many extras players receive such as free spins and even a free £10 out of nowhere (No wagering Required).
All in all I have played at many many Casinos and I can honestly say this is one of if not the best all-round experience. Massive thumbs up from me I will certainly be a returning player.
What is there to dislike? Great bonuses, A very fair 100% deposit match with a generous 20 x Wager (Deposit Only Not Bonus) and an all round great feel to the site.
I am member of Video Slots Casino for a few months. I remember when I claimed their welcome bonus, I made deposit of 10€ to received 10€ bonus and the wager was only 2x. I had some luck first time, I managed to wager this small requirement but I didn't make any withdraw that day.
They offer a lot of games. And by that I really mean a lot. After I didn't managed to cash out first time, I forgot about this casino and later come across it again. Since than I am regular player here. Live chat support is cool, they help you with anything and beside that they are very friendly. At their casino I play my favorite games, sometimes I try new games but I had no luck on them till now. I liked their website; there have nice rewards for the players.
Sometimes when I play here I receive free spins like as reward and the winnings from free spins is wager free. They run also casino monthly races, each week they give 20,000€ to the players. To get into this race you just need to bet minimum spin value of 0.2€ and after that they count spins. The more spins you have, higher is the prize. The wager of these prizes is also wager free. I really like that. And beside all that they also offer 25% casino cashback. They give back 25% of their daily profits to us players. This is awarded by percentage, the more you have bet during the day, the bigger piece of the pie you get.
At the end I want to write my experience with withdraw. After I upload my documents on their site, my account was verified in 15 minutes. I made a couple of payouts here. The money is always on my e-wallet in 1-2 hours. Sometimes it's almost like instantly, one time I requested and 5 minutes later the money was on my account. They are really fast about this and I love it.
I recommend this casino to all players. I'll rate them with all stars.
Fantastic casino! They pay very quickly.
Poor experience in regards to depositing and customer service.
-When you make a second deposit you cannot select a different amount from the bank card you used before. You have to put in all the details again and then select the amount you want.
-There is not confirmation via email or on screen to say that the deposit was successful. You don't even know if it is successful until you close the processing screen and check the balance.
-When I tried to deposit a certain amount when there was sufficient funds, the casino kept rejecting my deposits! So I phoned my bank and when I deposited while I was speaking to bank on the phone, the reason why the funds were rejected because the casino was attempting to take out a different amount when there was insufficient funds!
-As a result of being declined three times the casino then locks you out of the account!
-You then have to go to customer support and get back in there again which is really really poor.
-Due to the poor service I went to chat to self exclude but being told I have to do this myself via the Responsible Gambling section? Really? Their support was reluctant to exclude me and even said 'I hope we see you tomorrow!' Absolutely poor.
-It was only when I said I had a gambling problem to see if they would actually self exclude me they needed to refer this to their department who didn't even send me a confirmation self exclusion.
-So today the next customer support said it wasn't even referred to their department.
Absolutely poor.
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What do I like: everything about Videoslots. Their huge selection of games, their well designed casino, excellent customer support, zero problems with games, love their tournaments, their willingness to exceed customer expectations, ultra fast withdrawals I've had Neteller Withdrawals in under ten minutes. I've been around the block a few times in the gambling world and at the moment far as I'm concerned these guys are number 1.
Ecogra approved ...10/10
I dislike nothing about Videoslots, I can't fault them in any area haven't had a single problem.