AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Best casino ever in my opinion!!
Super fast payouts.
Best support team.
Large variety of games.
Brilliant cash back incentive.
Weekly casino races.
All in all I love this casino.
Nothing bad to say at all just they need to work on the achievements / rewards as once completed there are no more rewards available.
Hi Cnichos, We are working on a reset button which will allow you to restart your already completed trophies. Philip
Nicely laid out site, prompt verification, easy to navigate.
There's nothing that I can think of, this site offers a good selection of bonus.
Lots of selection and lots of really bad slot games as well.
This seems to be a pattern with all the online Casino's... Video Slots lets you win a bit when a you first deposit and then you loose all your winnings... You get your hopes up and ether get "Mad" and deposit more or think its going to happen again and deposit more...don't waste your time, they are all the same !
Quick payouts within an hour during the day, after hour or weekend next day.They have a great selection of games from different providers.
Their cash back race is okay.
Every win, they manage to get back all you won plus more, if you decide to get help from live help, you can forget it, all of them are trained to tell you that they have no control of the game outcome, due to they rent them. When you do have some good wins, their system is set to shut down and it shows error, when the game is fixed, you will find it harder to win, very minimal scatters and less big wins, I spent over $6,000, they got back every dollar I won and live help is no help. I will try again to see if I'm wrong and if I am, I will be back to make a correction, but so far, those are the facts.
This is a very fine place to play, they do what they say, I like that.
This casino, there is no sense to play! Besides theft, I saw nothing there! Baby casino that steals deposits of 10- 15 euros. It's a shame but not the casino!
Honestly, I chose this casino because I didn't find a place to deposit and to play with a bonus. So I created my account and made a 10 euro deposit to take advantage of the 100% welcome bonus + 10 euro free as it was advertised on AskGamblers! They have a lot of payment options available, usually I make my deposits via Skrill but because I had no money in my account, I used my debit card to deposit. It is a good thing that they have only 10 euro the minimum deposit amount because they will attract more players that can’t afford to play with bigger amounts.
Now regarding their collection of games I can’t say bad things because they have games from a wide range of software providers, NetEnt, Microgaming, Playtech and many others. They have a mobile version of the casino too, so I decided to play from my mobile, I opened Jack Hammer slot because it is really old and I didn't play it for a long time. Now the bad part in my opinion is that the 100% welcome bonus it is released in 1 euro increments so basically you will have available for play only the deposit balance, not a good thing in my opinion. Anyway, I didn't manage to complete the 20 x wagering requirements and I lost the money.
Overall I can’t say that it was a bad experience but not an excellent one too, I will give a 10 for their games because I think that they have all the possible games, I don’t think that is missing something in my opinion.
The support will receive a 9 because they have live chat, a feature that I used because I had some issues with the welcome bonus. Also, the payment methods are good enough in my opinion, the minimum deposit amount is quite good, only 10 euro so I will give another 9!
Even if I lost my money I have nothing bad to say about this casino, I will come back to play again!
Page Layout and Bonuses + rewards!
This casino is a joke when it comes to withdrawing.
I had used 3 other peples visa cards and they wouldn't let me withdraw till they had the 3 cards and 3 ID-License of the users cards i had used when depositing..
And 1 of the visa cards was a mates that doesn't have the same surname as mine, so they wanted a notary signed.
To me what a load of BS.
Hi maskazergon, That is our policy to protect ourselves and our customers. You are not allowed to use other peoples credit cards on your account but if you do we need the above mentioned documents. // Philip
Nothing this site is a joke, all sorts of hidden terms in their bonus system.
This casino is a total joke, my story with this casino is short but I feel really ripped off. I made deposits of £180 and lost but had free spins left so used them and won £7.53 so moved on after the free spins to a game called Bloodsuckers because this is the game I lost my deposits on and manage to get the balance up to £134 and then next minute my balance drops to 10 so I go on live chat to be told the max cash out is £10 really after depositing £180 so I said I cannot cash out via Neteller £10 as the min is £20. Her answer was outstanding, she said that I had other bonus like free spins to use but these have the same terms and cons as the last one and if I manage to do the same as previous bonus and win the most I could still win is £10 yeah!
What does this casino think that gamblers are thick, these are the worst terms and cons I have ever seen.
Yes they have a great selection of games but with tricks like this its really not worth the hassle as there are a lot of casinos out there like Betat and Casino luck that will not pull these sort of tricks.
I have been playing casinos a long time now around 10 years andjoined about 100 casinothis Video slots casino has the worst terms cons I have seen and the live chat person just made me more confused,I guess that was the idea.
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I really don’t know why it took me so long to sign up at Video Slots! I remember thinking their new player promotions were a little rubbish at one stage, but I think they have that part nailed down these days. All new players get 11 free spins on Starburst, which is of course about as rubbish as you will find anywhere, but make a deposit as low as £20 and you immediately get a free £10 added to your balance – as far as I understand it there are no wagering requirements on this little treat, although I’m pretty sure there will be rules in the terms and conditions to stop the fraudsters out there trying to withdraw the money out without even playing it through once.
Aside from the welcome bonus, Video Slots has a whole lot going for it – it’s a very modern multi platform casino with a tonne of different game providers offered, and they have a very unique rewards system that awards a variety of treats based on your play on the various games. You collect both achievements and prizes including free spins, bonus cash and spin multipliers for their “Casino Race”.
The casino race is played every week and offers prizes to the 1355 players who have made the largest number of spins that week. Any spin of over £0.20 in value counts towards your total and its really quite easy to bag yourself a prize of £5-£10 each week with just casual play, and those funds are given as withdrawal cash as well. Of course, it’s the high rollers who will be taking down the big prizes each week - £425 for the person with the highest number of spins last time I checked – but its still a nice incentive to play here rather than anywhere else on-line!
All in all then Video Slots is a really great casino, and definitely recommended!