AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Nicko A, I am sorry to hear that you feel that way. We have a generous 25% Casino Cashback and weekly Casino Races with €35,000 prize pool every week. We also have a trophy system where you can earn trophies in our games, some trophies may contain a hidden reward such as free spins, free cash and more. Everyday we at videoslots.com are working on improving the Battle of Slots so your thought are very appreciated. Br, Daniel
Alot of games, quick withdraws.
Fairly good layout, easy to find what you seek.
They were nice for a while offering Thursday spins amongst things, then they stopped giving me these spins even thou I deposited same amount or more than before. My guesses are that those spins are given to the top depositors who I also guess don't want them that much since they are on lowest value.
I stopped concerning Videoslots my main casino after that, I now rarely deposit since they never have any offers or bonuses like many other casinos have.
Hi RaCki, I am sorry to hear that you feel this way. We have a generous 25% Casino Cashback and weekly Casino Races with €35,000 prize pool every week. We also have a trophy system where you can earn trophies in our games, some trophies may contain a hidden reward such as free spins, free cash and more. We also have our Battle of Slots where some battles are free to enter. Best regards, Daniel
Best casino so far in my opinion and experience, it offers you more than just games, it also gives you plenty of rewards and cashback.
The support is fantastic, no question is impossible to answer and errors are easily fixed in no time. I have no bad experience so far and I recommend you this site if you are new or experienced to online casino.
Nothing to dislike. Just enjoy! But, make sure you play responsible, its very easy to forget about your balance while you are having fun. Happened to me but seriously this casino is dangerously fun.
Hello josesl83 Thank you for that glowing review. A helpful tool is the “Responsible gaming” limits, there you can set limits controlling how much you can bet, wager, deposit etc. Should you have any questions about the specifics of the limits you can contact our support and they will be happy to explain. Kindest regards Daniel
As a mobile player videslots has the largest selection of slots I have come across.
Quick verification of documents and quick payout. Can't fault the service I received.
Spoke with customer service about a general query and they seemed pleasant and helpful, offering advice.
Nothing to dislike really, as I said can't fault the service received.
I never accept bonuses as winning and meeting wagering requirements can be a bit hit and miss. I prefer to play with my own money as cashout if I win. I was unaware of accepting a bonus, can't remember there being an option to opt out, well what I saw anyway. Only when I started playing did I realize I was playing with a bonus. Rather than give you a sum straight away it is unlocked as you play and credited to your balance. Once totally completed (shows a progression bar) any winnings you have won during your bonus period will be yours to keep. This happened to me straight away winning over £1000 but with nearly £200 left of my bonus to complete. Luckily I continued playing and got it to £2000 completing wagering requirements, bonus and cashing out. I would say I was very fortunate in doing this.
Hello Fishballs79 Nice to hear you were able to complete the wagering and cash-out. We are adding more mobile games shortly; you can check our “News” section on the site to read more about the recent add-ons. The welcome bonus is automatically added to your account but it needs to be manually activated by the player. There is no opt-out from bonuses, but they are merely added to the account and remains inactivated until you decide you want to use them or they expire. Kind regards Daniel
Confused support agents and long handling time when it comes to payment related issues.
Hi Dudski, I am sorry that you feel this way. We are working on improving the handling speed on payment related issues. Kind regards, Daniel
The variety of slots is very good.
Having played many at many online Casinos i'm sure you are aware of awful tactics to slow down withdrawals and lengthy checking of ID documents etc.With VideoSlots I had my documents ready and submitted them in the 'my profile' section (Photo ID, Bank card copy, bank statement and utility bill).It took them around an hour to process the documents and there was a screen showing the status of the documents the whole time. I believe this is very quick to the days I have had in the past.
I then made a withdrawal and saw it was pending and thought here we go a couple of days for pending status. I was wrong, it was processed within half an hour. I have not received funds to my bank yet and I don't see there being any problems but I must say that the site is a breath of fresh air. Nothing hidden, fast responses and fair withdrawals. What more do you need.
I did not opt in for bonuses so I cant comment on that.
Very impressed, highly recommend.
Stay away from the likes of Kaboo etc.
I have nothing negative to add as of yet and hope it stays that way.
Hi duke0485, Thank you for the nice feedback. Best Regards, Daniel
More rip off bonuses, I put 15 pounds on and expected abonus which I got but its in a separate account. It works like this the 100% up to $200 bonus works like this: The bonus is first credited into a separate "Bonus Balance". The bonus has to be wagered 20x within 7 days after activation, and the bonus is wagered with the deposited money from your "Main Account Balance". The bonus will be paid out from the "Bonus Balance" to the "Main Account Balance" in 10% increments. So every 10% you wager of the total wagering requirement, you will be paid 10% of the bonus. So it is like a poker bonus, a "play through" bonus.
Rip off
Hi Andy, I am sorry you feel this way about our bonus but that is how it works. But you don't only get bonuses on Videoslots, we have loads of other promotions going on like our casino races where we give out €35,000 every week. You also get 25% cashback and not to mention our Battle of Slots. So even if you aren't a big fan of the welcome bonus I am sure you can find other promotions that you will enjoy. Philip
The best casino! fast withdrawal and fast support!
10 stars :-)
Badass casino. I don't even know where to start... They offer games from different providers namely Netent, WMS, YGGDRASIL, Betsoft and many more.
I have been playing at this casino for a few months made a few deposits but never won and always lost my money. Today I receive $5 from the casino race that I won, which was wager free. I played the new game called Pirates Treasures. I got my balance up to $40 in 10 minutes. I requested a withdrawal and 10 minutes later the money was in my Neteller account.
The best and quickest payout I have ever experienced, no long pending times etc. I think this is where I will stay. Forever!!!
I don't think there is anything I don't like. Just wish they could offer a bit more bonuses.
I'm yet to join a casino with the same number of video slots... awesome collection! I like their rewards program. Cash backs don't have a wagering requirements. Withdrawals processed super fast. User-friendly website. I believe they have a Live Chat, but I don't remember when was the last time I had to use it (which I think is a good thing).
Nothing bad to say, just a wish... I guess I'm getting too demanding here :) - would be good to have a better "transaction history" view, I wish u could generate a statement (something like 32Red casino has).
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Lots of games, gaming is smooth, both on desktop and mobile (although variety on mobile is not so big, but still quite big)
Rewards system seems good at start but practically is terrible. I deposited and wagered thousands, and getting a bonus of £10 after wagering £3000 is nothing. Casino race sucks too. Seems nice to be able to participate in a freeroll tournament every two hours, but after trying for 2-3 days to get a place, and when finally win something like 5 or 10 free spins, the final reward of £0.30 (if you are lucky) is not what you were expecting.
So after depositing at least £2000 and wagering way much more the last 2 months, without ever request for a withdraw, asking once, just once, for some freespins, refusal was very disappointing. I already closed my account.