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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Videoslots Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi CasinoGmeister, Thank you for your review and feedback! I would like to clarify you can read more about our cashback here: https://www.videoslots.com/casino-cashback/ How is the cashback calculated? We at Videoslots.com give back 25% of our daily profits to our players. This is awarded by percentage, the more you have bet during the day, the bigger piece of the pie you get. I hope that answers some questions and you are more than welcome to contact me here or our support if you have any questions. Br, Daniel
It is the number 1 casino no question, exceptional choice of slots with new slots added all the time, you can view every slots RTP (Actual and Theoretical) aswell as the payouts of each slot by Month.
Its a very well set out website with easily the most generous cashback system of any site I have played at.
The battle tournaments are a brilliant addition to keep players entertained and the most important thing is the Casino is Fair, those leaving bad reviews well yeah we all have a bad day or week Gambling that is part and parcel of playing.
The only slight snag as some people have mentioned is the Battle wagering requirements to play the free-roll tournaments IMO are too high unless you are a high roller which then you probably wont bother with the free-rolls anyway.
9/10 overall... 10/10 if Videoslots lower the Wagering Requirements for the freeroll battles.
Hello nickuk911. Thank you for your review. We want our site to be the best place for everyone interested in slots, with no tricky conditions or sneaky requirements. The rewards we offer are the same as the money you deposit, yours to do with as you please. As you pointed out; we cannot change the outcome of the games, we simply try our best to create the Casino we would want to play in ourselves. I also want to thank you for your feedback; I will take this to heart and make sure to share it where appropriate. Best regards, Daniel.
This is my go to casino. I love playing here. The massive game choice means that I will always find any game I am wanting to play. I like the reward based bonuses, even tho after 1st few they are much harder to earn, but I am ok with that. It means that I never have any wagering requirements and my winnings are mine to cash out anytime. The bonuses they do have are also another main reason I love this casino. 25% cash back every Friday (AEST) for all bets wagered the week before, and the Race that I find if you play 1 or 2 times during the week is almost impossible not to place in a Prize winning position paid every Monday (min $5aud) which is cash balance $ not bonus, as well as ND Free Spins sent via email quite often makes playing there worth while.
They also have battles from free entry (altho eligibility is based on if you've deposited and wagered during last 7 days) or a wide range of $ entry battles that I think offer reasonable prizes.
I have played many times and won nothing, and I have also won, largest so far is $4,500 and withdrawal process washassle free. Easy and very fast verification section for your docs (no annoying emailing back and forth and attachments etc,) live support have always been great. And site is user friendly ..
Would like them to lower their eligibility requirements to enter free battle (wagering amount is just too high) and have a few more free battles added like when they first added this feature.
That's it really..
Hello Tanya. Wow, ten stars always make me want to celebrate a bit! Easy withdrawals and bonuses you can actually use are two of the things we firmly believe in since we like to play ourselves. So happy to hear that our Race and Cashback is appreciated, we are super proud to offer them as we think they are the best and most fair way to give back to our players. We currently offer one Battle per day with a lower wagering requirement, but we appreciate your feedback, and I promise to deliver it to the right hands. Best regards, Daniel.
A lot of games. For 24 hours the chat is open. Batlle of slots really funny.
Well I must agree that this casino is really clever. The first few days when you open an account, all the time rewards when you play. Of course all the time losing but at the end you get some free spins or other rewards. But here we go again, Another casino who give you the idea that they reward you big. How much you will deposit or play not one reward is coming anymore. Always these stupid pictures all the time hundreds of them. In one night I get 185 pictures. You will think some surprises well zero nothing. For some reason whatever I do and try impossible to win some money. Even on low bets nothing. I brake every record in this casino to lose my deposits. They are so proud of their cashback and race but this is good marketing. Because of these two clever things you will deposit and deposit and deposit again. If you think that they give some great bonus you can wait until you're dead.
Also when you ask on chat to a manager because the same game give after many deposits still nothing its not possible. This is the first casino were isn't a manager. If you ask for another losing like every day a little gift its also impossible.
Hello Nicole1983. We cannot control the outcome of the games, that is just based on luck. Sometimes you walk away a winner, sometimes you don’t but hopefully your luck will turn soon. As an achievement is completed you will get a Trophy, these Trophies can hide a reward when you collect them the first time. To get more rewards my tip would be to check “My achievements” and try to complete as many as possible. Once you have collected all Trophies in a game you can go to “My achievements” and reset the progress, letting you collect the Trophies again with a new chance for a reward. The rewards you receive from our Trophy system are wager free as well, so if you hit big on free spins there is no hoops to jump through before you get your winnings, something not many casinos offer. We are very proud of our Casino Cashback and the Casino Race as there is no other casino that gives back 25% of its profits as well as €35.000 every week, both of which have no wagering requirements or tricky rules, it is simply withdrawable money. Make sure to sign up for our Newsletter as well, it can contain vouchers for bonuses and free spins. These are the systems we have in place to reward our players; our support is not one of them currently. I hope this explains how our Casino and reward system works, should you have any further questions you are more than welcome to send me a private message and I will do my best to explain. Best regards, Daniel.
Lots of games, gaming is smooth, both on desktop and mobile (although variety on mobile is not so big, but still quite big)
Rewards system seems good at start but practically is terrible. I deposited and wagered thousands, and getting a bonus of £10 after wagering £3000 is nothing. Casino race sucks too. Seems nice to be able to participate in a freeroll tournament every two hours, but after trying for 2-3 days to get a place, and when finally win something like 5 or 10 free spins, the final reward of £0.30 (if you are lucky) is not what you were expecting.
So after depositing at least £2000 and wagering way much more the last 2 months, without ever request for a withdraw, asking once, just once, for some freespins, refusal was very disappointing. I already closed my account.
Hello Nicko A, I am sorry to hear that you feel that way. We have a generous 25% Casino Cashback and weekly Casino Races with €35,000 prize pool every week. We also have a trophy system where you can earn trophies in our games, some trophies may contain a hidden reward such as free spins, free cash and more. Everyday we at videoslots.com are working on improving the Battle of Slots so your thought are very appreciated. Br, Daniel
Alot of games, quick withdraws.
Fairly good layout, easy to find what you seek.
They were nice for a while offering Thursday spins amongst things, then they stopped giving me these spins even thou I deposited same amount or more than before. My guesses are that those spins are given to the top depositors who I also guess don't want them that much since they are on lowest value.
I stopped concerning Videoslots my main casino after that, I now rarely deposit since they never have any offers or bonuses like many other casinos have.
Hi RaCki, I am sorry to hear that you feel this way. We have a generous 25% Casino Cashback and weekly Casino Races with €35,000 prize pool every week. We also have a trophy system where you can earn trophies in our games, some trophies may contain a hidden reward such as free spins, free cash and more. We also have our Battle of Slots where some battles are free to enter. Best regards, Daniel
Best casino so far in my opinion and experience, it offers you more than just games, it also gives you plenty of rewards and cashback.
The support is fantastic, no question is impossible to answer and errors are easily fixed in no time. I have no bad experience so far and I recommend you this site if you are new or experienced to online casino.
Nothing to dislike. Just enjoy! But, make sure you play responsible, its very easy to forget about your balance while you are having fun. Happened to me but seriously this casino is dangerously fun.
Hello josesl83 Thank you for that glowing review. A helpful tool is the “Responsible gaming” limits, there you can set limits controlling how much you can bet, wager, deposit etc. Should you have any questions about the specifics of the limits you can contact our support and they will be happy to explain. Kindest regards Daniel
As a mobile player videslots has the largest selection of slots I have come across.
Quick verification of documents and quick payout. Can't fault the service I received.
Spoke with customer service about a general query and they seemed pleasant and helpful, offering advice.
Nothing to dislike really, as I said can't fault the service received.
I never accept bonuses as winning and meeting wagering requirements can be a bit hit and miss. I prefer to play with my own money as cashout if I win. I was unaware of accepting a bonus, can't remember there being an option to opt out, well what I saw anyway. Only when I started playing did I realize I was playing with a bonus. Rather than give you a sum straight away it is unlocked as you play and credited to your balance. Once totally completed (shows a progression bar) any winnings you have won during your bonus period will be yours to keep. This happened to me straight away winning over £1000 but with nearly £200 left of my bonus to complete. Luckily I continued playing and got it to £2000 completing wagering requirements, bonus and cashing out. I would say I was very fortunate in doing this.
Hello Fishballs79 Nice to hear you were able to complete the wagering and cash-out. We are adding more mobile games shortly; you can check our “News” section on the site to read more about the recent add-ons. The welcome bonus is automatically added to your account but it needs to be manually activated by the player. There is no opt-out from bonuses, but they are merely added to the account and remains inactivated until you decide you want to use them or they expire. Kind regards Daniel
Confused support agents and long handling time when it comes to payment related issues.
Hi Dudski, I am sorry that you feel this way. We are working on improving the handling speed on payment related issues. Kind regards, Daniel
The variety of slots is very good.
Having played many at many online Casinos i'm sure you are aware of awful tactics to slow down withdrawals and lengthy checking of ID documents etc.With VideoSlots I had my documents ready and submitted them in the 'my profile' section (Photo ID, Bank card copy, bank statement and utility bill).It took them around an hour to process the documents and there was a screen showing the status of the documents the whole time. I believe this is very quick to the days I have had in the past.
I then made a withdrawal and saw it was pending and thought here we go a couple of days for pending status. I was wrong, it was processed within half an hour. I have not received funds to my bank yet and I don't see there being any problems but I must say that the site is a breath of fresh air. Nothing hidden, fast responses and fair withdrawals. What more do you need.
I did not opt in for bonuses so I cant comment on that.
Very impressed, highly recommend.
Stay away from the likes of Kaboo etc.
I have nothing negative to add as of yet and hope it stays that way.
Hi duke0485, Thank you for the nice feedback. Best Regards, Daniel
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Videoslots is 9.8 rated at casinomeister 2nd worldwide behind rivals number 1 Rizk casino. They host a extremely wide range of games and softwares
Payouts are within 1 hour e-wallets, wide range of deposit/withdrawal methods
Live RTP game payouts (great feature)
Customer support really sharp and knowledgeable
Videoslots employees can also be found on twitch streams and can handle queries outside the site which is good.
Monthly casino races, easily achievable for low depositers, generally $5 cashback easy there.
Lacks grabbing promotions
The 25% casino cashback is really poorly marketed and gives off perception that its 25% of total bets which is not the case, its a % of the player traffic and I really dont understand how 25% is worked out, regardless to say this was poorly implemented from the site itself as poker players like myself first impression would be like a 25% rakeback if we can word that right. Not very happy the way Videoslots promoted this and would appreciate if twitch streamers actually would lighten up and provide people with the correct information because even the streamers do a terrible job of providing this information out to the public. For this bad marketing reason its a total score 4/10 . If they change this policy and make it understandable for a baby instead of advertising 25% casino cashback then I will score higher. but I have lost a lot of respect for sites that are good but don't market properly.