AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Kareem666. At the moment we are exploring the possibility of adding Novomatic to our site and, hopefully, we will. To see our new releases you can follow our release thread on the askgamblers forums http://www.askgamblers.com/forum/topic/4759-new-releases-at-videoslotscom/page-10 Best regards, Daniel.
Very happy with the big range of games and providers. Live chat very helpful, exceptionally fast payout. Overall a big 10 deserved.
john aka Kingginga
Hi BigJohn, Thank you for the kind words about our casino and we are thrilled that you like what we are doing. We are always working on getting better and having more games to offer! I hope you will have a great day. Br, Daniel
Last time I rated this casino I gave it a 9, now its for sure a 10! Fantastic support and the most fair casino.
You cant always win big but when you do, no bs, fast payout no stupid questions and quick verification for new customers. This casino should definitely be in the top 10 casinos worldwide. When I read some angry reviews I can agree for sure, it is not funny to loose but it is part of the gambling, you loose some and win some. Take a breather relax and try another day, and to be honest you will not find any other casino that gives second chances as this one. Block the rest, this is the place to stay.
Keep on doing this the greatest casino site VS.
I wish they could offer some nice gifts more often for the oldest customers or medium rollers. Its hard to get those rewards when you have been playing for a while, just some appreciation for the loyal ones.
Hello Josesl83. We have just increased the prize pool of every Casino Race with and additional €5000, making it €40.000 every week. If you have managed to clear all the achivements in your favourite games, you can go to "My achivements" and reset the trophies, letting you collect them, and the rewards, again. Best regards, Daniel.
One of my favorite casinos. Really huge selection of games, very fast withdrawals,
nice, and helpful support. I would recommend to anyone!
Hello Mateusz. Great to hear that you like our casino, we hope that we can be even better in the future. Best regards, Daniel.
Question should be "What don't you like about this casino?" Honestly, probably the best online casino in the world. Huge choice of slots, from an array of some of the best providers around. Quick loading, decent graphics, slot battles, option to favourite as many games as you like (unlike some sites). Verification of documents done in no time. Withdrawals processed & showing in bank account in less than 48 hrs.
Amazes me that some people will vote down a casino just because they didn't win. That's gambling for you folks. Some you win, some you lose.
One of the best welcome bonus wagering requirements there is & almost all slots count towards wagering. Will even offer you a reload bonus if your lucky with exactly the same wagering.
Quite simply blows many online casino's out of the water.
Possibly the only gripe is the lack of Bridezilla, Galaticons, Dark Knight Rises & a few other Microgaming slots.
Hello Slugsy. We are glad to hear you like it at our Casino! Bridezilla and Galacticions have been removed on Microgaming’s request, unfortunately. The reason being change in UK regulations, which means that they will not be available until Microgaming has updated them. The Dark Knight Rises has also been removed as Microgaming did not renew the licensces for it. Best regards, Daniel.
Everything, regarding this casino is positive.
Nice page layout and design with every information that player needs. Plenty of bonuses and other cash, free spins rewards. Slots selection is huge. No lags. Everything work fine and smooth.
But the best in this casino is withdrawal time, which never took more than 1 hour. Money next day on credit card. Also verification process is fast and simple. After experience with many other casinos, Video Slots is my first choice now.
Please keep this high standard as long as possible. This casino should be placed in top ten ranking at Askgamblers!
There is nothing to dislike.
10 stars given. Would like to give some more!
Videoslots is 9.8 rated at casinomeister 2nd worldwide behind rivals number 1 Rizk casino. They host a extremely wide range of games and softwares
Payouts are within 1 hour e-wallets, wide range of deposit/withdrawal methods
Live RTP game payouts (great feature)
Customer support really sharp and knowledgeable
Videoslots employees can also be found on twitch streams and can handle queries outside the site which is good.
Monthly casino races, easily achievable for low depositers, generally $5 cashback easy there.
Lacks grabbing promotions
The 25% casino cashback is really poorly marketed and gives off perception that its 25% of total bets which is not the case, its a % of the player traffic and I really dont understand how 25% is worked out, regardless to say this was poorly implemented from the site itself as poker players like myself first impression would be like a 25% rakeback if we can word that right. Not very happy the way Videoslots promoted this and would appreciate if twitch streamers actually would lighten up and provide people with the correct information because even the streamers do a terrible job of providing this information out to the public. For this bad marketing reason its a total score 4/10 . If they change this policy and make it understandable for a baby instead of advertising 25% casino cashback then I will score higher. but I have lost a lot of respect for sites that are good but don't market properly.
Hi CasinoGmeister, Thank you for your review and feedback! I would like to clarify you can read more about our cashback here: https://www.videoslots.com/casino-cashback/ How is the cashback calculated? We at Videoslots.com give back 25% of our daily profits to our players. This is awarded by percentage, the more you have bet during the day, the bigger piece of the pie you get. I hope that answers some questions and you are more than welcome to contact me here or our support if you have any questions. Br, Daniel
It is the number 1 casino no question, exceptional choice of slots with new slots added all the time, you can view every slots RTP (Actual and Theoretical) aswell as the payouts of each slot by Month.
Its a very well set out website with easily the most generous cashback system of any site I have played at.
The battle tournaments are a brilliant addition to keep players entertained and the most important thing is the Casino is Fair, those leaving bad reviews well yeah we all have a bad day or week Gambling that is part and parcel of playing.
The only slight snag as some people have mentioned is the Battle wagering requirements to play the free-roll tournaments IMO are too high unless you are a high roller which then you probably wont bother with the free-rolls anyway.
9/10 overall... 10/10 if Videoslots lower the Wagering Requirements for the freeroll battles.
Hello nickuk911. Thank you for your review. We want our site to be the best place for everyone interested in slots, with no tricky conditions or sneaky requirements. The rewards we offer are the same as the money you deposit, yours to do with as you please. As you pointed out; we cannot change the outcome of the games, we simply try our best to create the Casino we would want to play in ourselves. I also want to thank you for your feedback; I will take this to heart and make sure to share it where appropriate. Best regards, Daniel.
This is my go to casino. I love playing here. The massive game choice means that I will always find any game I am wanting to play. I like the reward based bonuses, even tho after 1st few they are much harder to earn, but I am ok with that. It means that I never have any wagering requirements and my winnings are mine to cash out anytime. The bonuses they do have are also another main reason I love this casino. 25% cash back every Friday (AEST) for all bets wagered the week before, and the Race that I find if you play 1 or 2 times during the week is almost impossible not to place in a Prize winning position paid every Monday (min $5aud) which is cash balance $ not bonus, as well as ND Free Spins sent via email quite often makes playing there worth while.
They also have battles from free entry (altho eligibility is based on if you've deposited and wagered during last 7 days) or a wide range of $ entry battles that I think offer reasonable prizes.
I have played many times and won nothing, and I have also won, largest so far is $4,500 and withdrawal process washassle free. Easy and very fast verification section for your docs (no annoying emailing back and forth and attachments etc,) live support have always been great. And site is user friendly ..
Would like them to lower their eligibility requirements to enter free battle (wagering amount is just too high) and have a few more free battles added like when they first added this feature.
That's it really..
Hello Tanya. Wow, ten stars always make me want to celebrate a bit! Easy withdrawals and bonuses you can actually use are two of the things we firmly believe in since we like to play ourselves. So happy to hear that our Race and Cashback is appreciated, we are super proud to offer them as we think they are the best and most fair way to give back to our players. We currently offer one Battle per day with a lower wagering requirement, but we appreciate your feedback, and I promise to deliver it to the right hands. Best regards, Daniel.
A lot of games. For 24 hours the chat is open. Batlle of slots really funny.
Well I must agree that this casino is really clever. The first few days when you open an account, all the time rewards when you play. Of course all the time losing but at the end you get some free spins or other rewards. But here we go again, Another casino who give you the idea that they reward you big. How much you will deposit or play not one reward is coming anymore. Always these stupid pictures all the time hundreds of them. In one night I get 185 pictures. You will think some surprises well zero nothing. For some reason whatever I do and try impossible to win some money. Even on low bets nothing. I brake every record in this casino to lose my deposits. They are so proud of their cashback and race but this is good marketing. Because of these two clever things you will deposit and deposit and deposit again. If you think that they give some great bonus you can wait until you're dead.
Also when you ask on chat to a manager because the same game give after many deposits still nothing its not possible. This is the first casino were isn't a manager. If you ask for another losing like every day a little gift its also impossible.
Hello Nicole1983. We cannot control the outcome of the games, that is just based on luck. Sometimes you walk away a winner, sometimes you don’t but hopefully your luck will turn soon. As an achievement is completed you will get a Trophy, these Trophies can hide a reward when you collect them the first time. To get more rewards my tip would be to check “My achievements” and try to complete as many as possible. Once you have collected all Trophies in a game you can go to “My achievements” and reset the progress, letting you collect the Trophies again with a new chance for a reward. The rewards you receive from our Trophy system are wager free as well, so if you hit big on free spins there is no hoops to jump through before you get your winnings, something not many casinos offer. We are very proud of our Casino Cashback and the Casino Race as there is no other casino that gives back 25% of its profits as well as €35.000 every week, both of which have no wagering requirements or tricky rules, it is simply withdrawable money. Make sure to sign up for our Newsletter as well, it can contain vouchers for bonuses and free spins. These are the systems we have in place to reward our players; our support is not one of them currently. I hope this explains how our Casino and reward system works, should you have any further questions you are more than welcome to send me a private message and I will do my best to explain. Best regards, Daniel.
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Love this site... Withdraw approved with in 1h WOW
Great games
Battle slot fun ;)
and cash back..... just a great casino
10/10
BUT PLEASE ADD NOVOMATIC SLOTS
thanks