AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Zenekk87. I hope you claim the first prize in the next Battle you play! We also have a Casino Race where the top 3882 gets their share from €40.000 every week. Winnings from the Casino Race is paid on Monday the week after the race, and every cent is completely wager free. If you have any suggestions for improvement regarding our reward system, I would be happy if you could send me a private message as we are always looking for ways to improve ourselves. Best regards, Daniel.
What do I like about Videoslots: (Update 8.11.16)
Well in short Everything but I'll Elaborate :
A Huge Selection of Games, Lightning Fast Withdrawals, A Unique Reward System, Professional Customer Service, The Games run Stable and no Lag.
The Rtp is fine don't know why people keep moaning win some you loose some the hit frequency is good
some places a thousand pushes won't even bring guns on DOA. Umm Kenny's the Man best g'dam Vip Manager I've ever heard of Comps well and goes beyond the call of duty to help out as does the rest of the team.
I mean I've been on Safari in the Online Casino Jungle for 6 years now and I haven't seen many that come even close to Videoslots and I've seen em come and go these guys are developing and they have hit things right on the nail I have no hestitation returning here over and over again and recommending it to my social/professional Network.
Videoslots are setting the benchmark for what an Online Casino Should Be nuff said.
10/10 A Shining Star in the Darkness
What do I dislike :
Absolutely nothing at all in regards to Videoslots not a thing .
Hello Astaroth. It makes me very glad to hear you like our Casino! We want to be the best online Casino in the world, and we would never be able to improve if we did not receive a constant stream of feedback and opinions. Should you have any feedback or suggestions, please feel free to send me a message. Best regards, Daniel.
This casino has a wide selection of games. They offer cash back bonuses. Easy to use layout. Multi software.
Not a lot that I dislike about this casino. All I can say really is from my limited use of live chat, the assistants could use a little lighten up.
Hello Eva6714. Thank you for reviewing our Casino! Our Support always strive to be professional and courteous and we are glad for all feedback we receive. If you send me a private message I can take a further look and, hopefully, we can improve ourselves in this area. Best regards, Daniel.
My favorite one. Very very fast payments, more then 1700 slots to play, site is easy to navigate.
Cashback, Casino Race all wagering free. Excellent casino.
One needs Google as browser for participating in Battle of Slots. How come, as I can play all slots with other browser?
Hello Volendam101. Good to hear that you like our Casino! We are constantly working on improving the Battle of Slots, but there are so many different types of computers and software available for them that we chose to optimize it with a popular and available browser. There are several technical reasons for all of this as well and, hopefully, we can see an improvement in the future. Best regards, Daniel
I started playing there recently and was amazed by the number of slots manufacturers in one place, as well as the number of gifts for the bets of tickets, for tournaments, cashback and race!
Verification of documents took only 3 hours. Quick conclusions Neteller - 1-3 minutes at night and 15-20 minutes during the day!
I think this is the best casino on the right!
Hello Igroman. Congratulations to your winnings! Our ambition is to be the best Casino in the world, not just the biggest, and we cannot do that without the feedback we receive from you guys, so if you have any suggestions for improvements or change please send me a message and I will make sure it ends up at the right place. Best regards, Daniel.
I find this casino has the best choices, graphics and client services is amazing. I deposited $50, received a 100% match bonus but people should know that their bonus is quite different than other casinos. You need to play through the 20x WR and the casino awards you in increments of 10% as you play through your Wr bonus funds. So, it could end up costing you 20x, (if you always lost), like worst case scenario in order to get your full bonus. That I don't like.
The bonus increment formula of 10%. So you don't get to enjoy playing the bonus and you must keep depositing in order to get the full 100% match of your bonus which can become expensive and impossible as while a bonus is activated, you are limited to the type of games you may want to play, ie: jackpots. This is the reason I rated it a 7.
Hello Honestdude. Thank you for your review. The 100% up to €200 welcome bonus works like this; as you activate it, the bonus money will at first be credited to a separate Casino Bonus balance which you cannot play with. To turn this money into real money, you will need to wager the bonus amount 20 times; you wager this with the money you have deposited (from your Main Account balance). So to be able to play the bonus and continue to wager it, you always need to have money in the Main Account balance. The bonus money will thereafter be paid out to you in increments of 10%. Meaning that for every 10% of the wagering requirement you complete, you will receive 10% of the bonus amount to your Main Account balance. Should you have any questions regarding the bonus or how it works, feel free to either send me a message or contact our 24/7 Support and we will gladly explain how everything works. Best regards, Daniel.
Great casino
Massive selection of games
Quickest withdrawals I've had
Not much to dislike
No live chat on mobile
Needs slot tournaments on mobile
Hello Nik L. Great to hear you like our Casino! We are currently looking at technical solutions to solve those issues, and we still have some hurdles to overcome, but we hoep to offer it in the future. Best regards, Daniel.
Many games from a lot of providers. Fast payouts. No wagering on freespins.
Hello Deeknas. Thank you for reviewing our Casino. We are always working on improving ourselves, and we will have even more games and providers to offer in the future. If you have any feedback or suggestions you are always welcome to send me a message. Best regards, Daniel.
Love everything about this casino. Customer service is excellent!!. Identification process simple an fast. Withdrawals fast although completed not yet to hit my bank account but i have no doubtd it will.
I did very well on winning, gave it all back of course but i had a very enjoyable evening. The best casino by far.
Thers battle of the slots, trophies, rewards, free spins
Excellent, lets hope it stays that way
I find it strange that you have to find something bad to write about this casino site or oterwise your not able to post
Hello Letswinnana. I am glad you enjoyed playing with us, I hope your winnings arrive soon. We try to keep our ear to the ground and be receptive to how you feel about our Casino, so please send me a message if there is any feedback you want to give us, as we cannot become the best Casino without your help! Should you ever have any questions you can always contact me here, or our 24/7 live support. Best regards, Daniel.
I have played at over 20 casinos over the past 10 years and I have to admit this one is the best. Why:
- Good amount of games. Over 1000 games I believe
- Great customer service
- Fast withdrawal processing. Withdrawal time is OK, but not 2 hours like it's mentioned on here. It took about 24 around hours for the money to reach my account. I used the Wirecard method.
- The website and games load properly and function without errors.
- Verification process is quick and easy.
Please don't change how you do business at the moment Videoslots. You truly are the best casino online!
- The withdrawal time is not 2h like mentioned here.
- I wish I could have used PayPal to deposit.
Hello Alexandru2012. Great to hear you like our Casino and that your withdrawal worked well. Regarding the withdrawal times it all depends on the method you use. When performing a Credit Card withdrawal our Finance department will review the withdrawal within 12 hours and approve it. After it has been approved the handling time is up to 48 hours by the banks, a process we, unfortunately, cannot speed up. Should you be interested in faster withdrawals I can recommend Neteller, Skrill or Ecopayz as they are transferred instantly upon approval, a process that can take up to 12 hours for larger withdrawals. We are always looking at different improvements we can do, and I will forward your feedback regarding Paypal. If you have questions about the different withdrawal options available, or anything else for that matter, feel free to send me a message or contact our 24/7 live support and we will gladly help. Best regards, Daniel.
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