AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Tipexx. Thank you for reviewing our Casino. There is a lot of fair criticism in here, and we will take it to heart and try to improve ourselves. I would like to meet some of these points from our perspective, which I hope can explain how we see this. The Casino Race alone gives our players € 2 400 000 every year, add 25% of our daily profits, as well as the Trophy system and I believe that there is no other Casino that matches this. Especially since everything is completely wager free, something you rarely, if ever, see in other Casinos. The problem you are describing with regards to the higher rollers bet size is not corresponding to the rewards and similar, that is where our Loyalty department steps in. Currently they manually go over our players and contacts them with offers, when their time has come, and should a player request a bonus or similar with our Support, they send them a request, and someone will review it as soon as possible. When you contacted our Support with your bonus request there was indeed some failure from our side. The timeframe our Support promised was not the same as the actual response, but I would like to stress here that there was never a promise of a bonus or similar, simply that you would be contacted. Regarding the Casino Race, this is something I have not heard about. If you would like to explain further, or send me a link to where I can check this, I would be more than happy to investigate it. Our Support strives to be the best, by providing correct information in a fast and pleasant way. This was not the case here and I would like to apologize for that. We will make changes to prevent this from happening in the future. I would love to take part of your other feedback, if you are interested, as that is the only way we can improve ourselves. Should you want to discuss it, please feel free to send me a message! Best regards, Daniel.
Joined this casino 3 weeks ago. Firstly I was excited to see a such a large range of pokie machines, probably the biggest I have come across to date. I found the Document verification process to be effective for both myself and the casino, along with this the withdrawal process is quick, like most casinos these days. Customer support is reasonable. I also like the deposit security features within the site - sms verification. The casino has some good smarts built into it.
There are no wagering requirements on Free Spin winnings and cash backs... This I really like. The weekly cash back is a good incentive however I have a feeling this impacts you’re winning ability....
The Bonus allocation system, I am unclear why on the first week I was supplied with numerous free spins, vouchers and so on yet following weeks where I have spent as much if not more I haven't received as many bonuses. I have asked support and was advised the system randomly generates them.
There were a number of games that were not accessible by Aussies, but they seem to be advertised. The only other thing is, I probably don't get as much play time (or bang for buck) compared to my regular casino's but this is luck.... hopefully this will change.
Hello Steve. Thank you for reviewing our Casino. Firstly, the chance of winning will not be affected by our Cashback. If you want to check the RTP of any of our games, you can see both the Theoretical and Actual RTP by clicking "Game Payouts" on our site, or by following this link: https://www.videoslots.com/payout-ratios/ Our Trophy and Reward system works like this, as you collect a Trophy there is a chance there will be a Reward hidden behind it. As you have collected all the Trophies for a game, you can reset the progress, collect the Trophies again, and earn new rewards. You can check your Trophy progress under "My achievements" on your account, a good place to look if you want to maximize your Trophies and Rewards. Due to regulations we cannot offer all games to all regions. If you are logged in to your account there should not be any content you cannot play being offered to you, and please send me a message if this is the case and I will investigate this further. I am crossing my fingers and hoping your luck will change on your next run. Best regards, Daniel.
Really top casino. Enormous list of games. Good bonus and payment policy. Rate 10/10 as for me.
I did not found any. (Players from the US, Denmark, Turkey, Belgium, South Africa, and Israel prohibited) - it does not apply for me.
Hello Larson. Thank you for reviewing our Casino. We are always trying to improve ourselves, should you ever have any suggestions or feedback, please feel free to send me a message. Best regards, Daniel.
I have tried quite a few online casino's but no other site compares to videoslots in almost every aspect, they have the largest selection of games, 24/7 live chat support. 100% legit when it comes to payouts and verification, have been playing on videoslots for about 1 year and I have never had any issues with withdrawals or deposits, both are done almost instantly. All free spins you receive are wager free and cashable, non of that 50x or 100x wagering nonsense majority of other sites do.
They never bother me with spam or bonus offers, only time they contact me is to give me some free spins code or advising me about payments/cashbacks. Which I appreciate because that's the only thing that matters to me.
Honorable mention to my vip host Kenny C. The best vip host I have ever come across, keep up the good work buddy.
Honestly got nothing bad to say, I've tried out plenty of other casino's and none of them can compare with the experience I receive on videoslots.
Hello Phaminez. Thank you for reviewing our Casino! Since we like to gamble ourselves, we feel that there are a few things we do right. But our ambition is to become the best online Casino in the world, so please do not hesitate to contact us if you feel there is something we can change or do better. Best regards, Daniel.
My favorite one. Very very fast payment. I really love Videoslots casino. I do not have make a big win yet. But i hope that i do that soon!
Cashback, Casino Race all wagering free. Excellent casino.
I will get playing on videoslots
I`m missing that you never received a 100% or 200% deposit bonus! Maybe because it is almost Christmas time they will.
Hello 1234567. Thank you for reviewing our Casino. I can recommend you to sign up for our Newsletter, if you have not already signed up, as it can contain such bonuses but there is also the chance to receive such bonuses from our Trophy and Reward system. Best regards, Daniel.
Most user friendly casino I played on. Great welcome bonus terms. My biggest wins are on this casino.
Great RTP information on every slot. Always cashback. Very fast payouts.
If you are looking for very user friendly casino I recommend videoslots! 10/10
Hello Tychob. Congratulations on your winnings! We are always striving to better our Casino, so if you have any suggestions on what we can improve, I would be glad if you sent us a message. Best regards, Daniel
I have never seen a better casino. Insanely fast withdrawals and verification, a vast range of games, cashback offer, friendly, and helpful support and other rewards. I really recommend this casino to everyone.
They should improve the look of the website a bit, honestly it doesn't spoil the casino experience at all.
Hello Starlucky. Thank you for reviewing our Casino. We are looking at how to better the looks and functionality of the site currently, and we are planning to have a facelift in the future. Best regards, Daniel.
- The really very big game selection
- The weekly casino race. And the weekly cashback payout. (This I get as an active player a real money bonus paid almost every Monday and Friday)
-Fast processing of payout (To neteller lasts usually only a few minutes)
- A reliable, friendly, helpful and competent customer service
The German player can not deposit with Paysafecard.
Hello Oldschoolmeisje. Thank you for reviewing our Casino! Regarding the Paysafe card and, unfortunately, we cannot add that method currently, but perhaps we can see a change in the future. We are always looking for ways to improve and better ourselves, so please send me a message if you ever find anything you want or want to change. Best regards, Daniel.
Fast cashouts, great service, plenty of games what more could you want!?
This casino is my favorite, Great place to come a de stress from the world enjoying my favorite hobby.
More casinos should be like this.
My withdrawals sometimes come too fast and I deposit them in other less reputable casinos and have so many issues with them I blame Videoslots for being too efficient at cashouts.
Hello Pokerdaddy. I have ordered our Finance department to double the coffee breaks now so, hopefully, your withdrawals will not be too quick! Should you ever feel that there is something we are lacking or just something you would like to see, please send me a message as we are always looking for ways to improve. Best regards, Daniel.
Video Slots is definitely one of the best online gambling brands. Huge selection of games (from almost all software providers I can think of), fast-payments (in average 10 minutes to my eWallet) and great loyalty programs - Cashback & Casino Race. 10 Stars from me!
There are no standard promotions like weekly or monthly deposit bonuses. But this is no minus for me as its all compensated through Cashbacks/Races.
Hello Boss80. Thank you for reviewing our Casino! I can recommend you to sign up for our newsletter as it can actually contain deposit bonuses, free spins, and freeroll tickets depending on what promotion currently is running. Deposit bonuses and such can also be earned in our Trophy and Reward system. Should you have any further questions regarding our Rewards, please do not hesitate to send me a message. Best regards, Daniel.
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Very fast withdraws, with overall very good game variations.
The cashback is very cool and rewarding, really something unique.
I have a big budget each month for gambling. And I thought I would try something new, and I've seen a streamer named letsgiveitaspin who used to play at Videoslots before, but now plays at my usual site I play at. So I thought I would give it a try at Videoslots.
I've under my 2 month career at Videoslots deposited in total nearly 4000 €.
I've been rewarded with in total around 100€ bonus money via cashback and race+ dozen freespins.
You are awarded with badges if you manage to get various hits on each machine, or if you played let's say 1000 winning spins on chosen slot. But the tricky part here is that it does not make any difference if you bet 0.20€ or 20€ per click to earn these badges. And when you earn this badges you have a chance to earn a few 5-15 freespins with lowest possible bet. This certainly is a good boost for low rollers, but this system does effect high rollers very bad as they simply get worse rewards just by playing higher. It should of courses work the other way around. Philosophically speaken, high rollers are feeding the low rollers to make them come back for more!
My so far experience and advice toward the loyalty system for a player that stake high is,do not chose Videoslots.
The Loyalty Team is not yours to talk with, you can not communicate directly towards them. The support staff will tell you that rewards can only be awarded by its automatic reward system. But I get different answer talking to support staff, and sometimes they say it exist a Loyalty team.
I give you an example, I was about to deposit 1200 euro. I talked with the support staff to be able to sort out a custom made bonus for this occasion.
They told me sure! The Loyalty team would contact me shortly. Then the coming day was there and I had not get any answer yet to come. I thought we surely could sort this out retroactive. I deposited 1200 € as planned, I lost it all (sometimes you win, sometimes you lose) but I had fun while playing as usual. But to my surprise they support contacted me 3 days after my deposit only to tell me that they can't give me anything cause they have an automatic system that rewards players.
The spin race they have formed is widely known on casino communities to be abused by players who have mathematically found ways to win this race every weeks with profit. This race does not give high rollers any perks, and once again it greatly benefit low rollers.
Cashback is good, but the bad things paints it over unfortunately.
The staff is very arrogant and that effected me badly time to time, I always act polite and fun but I was met with excuses and even rude staff. Honest and straight contact is very much missing here. Cause there is a good and a bad way to treat customer, and the staff could make the bad less if they acted somewhat more understandable.
There is certainly more to add, but I chose to highlight this.