AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Idgas. Thank you for reviewing our Casino. Glad to hear you have enjoyed our site, and that the winnings were paid out quick and easy, we know how important that is and we try our best to be the fastest. We are working on becoming the best online Casino in the world, so we appreciate all feedback and opinions we can get. Should you run into any issues or have any questions, you can always contact our 24/7 Support or send me a message and we will help. Best regards, Daniel.
Truly deserve MeisterAward 2016! To begin with, you will be glad 'cause they have search on the main page. Often it doesn't exist in an average online casino, but here I can choose which casino-provider I can gamble with. Then - withdrawal, less than a day! For my country it's the fastest result I have ever had.
Also I like the live news, that run on the main page - you can see live who (and how much) money win, that's really fascinating.
Almost nothing, except logging in. It has required to enter e-mail twice, and download page too long checking my password.
Hello Jossey. Thank you for reviewing our Casino, and thank you for the kind words! Glad to hear your withdrawals are quick and smooth, we want it to be as simple and easy as possible to get your winnings paid. We are working on some improvements for our site, but if you are experiencing an issue you can always contact our Support via chat or e-mail 24/7, and they will help and answer any questions you might have. Best regards, Daniel
Good site until you try to withdraw. Then a joke.
A joke. Won 360 off 20 quid, great. Tried to withdraw. They were babyish for hours, eventually all my documents were approved, suddenly replies slowed down from half hour to none in 12 hours, looked in the site, said everything approved but account still not verified, still waiting on reply right now. NOT HAPPY.
Hello Calwain23. Sorry to hear about your bad experience. I will send you a message and we can go over what happened and, hopefully, resolve any issues shortly. Best regards, Daniel.
I generally don't rewrite a review, but it seems I under-rated this casino. My initial review was written after being with the Casino for 3 weeks and I rated them 6 stars, I have since been with the casino for roughly 4 months and it has exceeded my expectations in that time. This is now my number 1 casino and the only casino I have rated 10 stars. I've had some loses and I've had some decent wins, more so, some of my largest wins of late. I am most impressed with the range of games, and how up to date this casino is with their games compared to other casinos. I really enjoy new games virtually every day.
The bonuses structure is a little confusing for me, but I'm happy with whatever I get.
Hello Steve. Thank you for reviewing our Casino again. We work hard to offer our players something new to play, and we post all our releases on our site and different forums, we have a release thread on Askgamblers called "New releases at Videoslots" where we post as soon as the new games are available, as well as a bit of information about them. I will try to break down the different systems are players are rewarded, and I hope to clear some confusion for you. All our players earn Cashback and spins in our Casino Race while playing, as well as Trophies that can contain Rewards. Every week, the Casino Race consists of €50,000 split between top 4864 spinners, runs between Monday 00:00 GMT and Sunday 23:59 GMT and the winnings are paid out on Monday the week after the Race. The Casino Cashback consists of 25% of our weekly profit, paid out the week after it has been earned, on Friday. We have a Trophy system that lets you complete different challenges while playing with us, and with every completion follows a Trophy. Some Trophies can contain a Reward, which can be something like free spins, Battle tickets, deposit bonuses, and more. If you have a favourite game that you play the most and collect all the Trophies for that game, you can reset the progress and collect them all again, for a new chance to get Rewards. Lastly, if you have deposited € 20 and wagered € 500 in the last 7 days, you can take part of our Freerolls in Battle of Slots where you get to play for free, chat your competitors, and a chance to win some free spins. All money you earn through Cashback and Casino Race winnings are without any wager requirements, and the same goes for the free spins earned in our Trophy system and Freeroll Battles. I hope this helps in explaining what we offer, and if you have any questions feel free to get in touch or to contact our 24/7 Support and you will receive help. Best regards, Daniel.
Great game selection, friendly staff, clean site layout.
My only gripe is the way this site offers its welcome bonus. Unlike most casinos you have to meet the wagering first before the funds are "playable".. Dont get me wrong I know some will appreciate this as the funds clear straight into cash but for me if I see an offer stated as 100% match I expect the funds to be playable to lengthen the first play on a site, I lost my original deposit (which I understand the casino has no involvement in) and didnt even think twice about depositing again to try and get the bonus. I believe alot of players would appreciate the bonus system being reviewed as has the potential to be an industry leader.
Hello Omg I. Thank you for reviewing our Casino. Sorry about the confusion, we try to be clear about the way our Welcome bonus works, but we have some changes planned for the future which will, hopefully, make it easier to find this information on our site. We appreciate your feedback regarding our Welcome Bonus, we are always looking to improve and I will forward your thoughts. Best regards, Daniel.
Great Choice of Games, 24/7 Live Chat Support. Withdrawals Processed Very Quickly, Super Fast Pay Outs. Helpful and Friendly Live Support Team.
Overall a fantastic and trustworthy casino site, keep up the good work!
Slightly Lengthy verification process although I do understand security is important.
Hello Kylewayne. Thank you for reviewing our Casino, and thank you for the kind words. We are looking into how to streamline the verification process and make it easier, without sacrificing security and we hope to have some improvement to offer in the future. Best regards, Daniel.
This is the 3rd report about the casino and unfortunately my rating is going down.. I like playing at the casino as I find it's the nest casino around. I have read all the comments and some I agree with and others I don't. Generally, the best on-line casino to play at.
I really have had, still have and continue to have the same issue as so many have complained about on this site. It is the verification process.. I was advised a few times how quick the cashouts are. Unfortunately twice now, I have won a little and wanted to withdraw but getting through the erroneous verification process twice now has been a challenge. So much so that I simply played my winnings. I tried chatting on-line, (as Daniel had suggested on my last comment here) but that got me absolutely nowhere. All I hear is they don't know why it is taking so long as I have submitted a few times and the last time I made absolutely certain the documents were legible, legitimate and clear. I chatted 2 days ago and they told me it should take less than 24 hours. I verify daily and it still reads, "processing". I chatted again with Johan and all he said was he was surprised it's taking so long and that maybe they are busy... Great response.. Makes you feel "special". Maybe someone needs reminders on who's losses salaries are paid by? Nonetheless, should this be a "true" reason than maybe they Videoslots should be paying more attention to their misleading 24 hour verification notices clients are being told about. Thank-you. Will check back and comment once this is hopefully resolved.
Hello Honestdude. Sorry for the late reply, I have been travelling and just got back. We pride ourselves on offering really quick and secure withdrawals, as I cannot see the specific issue from your description, I have sent you a message requesting some more information, and I will investigate what's up. Best regards, Daniel.
Great selection of games, rapid cashouts looking for to novomatics when they finally come
From day one of joining I've been unable to get the SMS deposit code required by videoslots despite my details being correct and its the number they ring me on, I've been told a number of times that its being looked into but it never gets sorted so after the amount of times you can deposit runs out they have to ring me again if I want to spend money with them. This is not always good for me to take a phone call (why are they the only site that does this deposit method?) as a business method it must be costing them money and if the system is broken fix it either way its poor.
Hi Fragaliciousbob, Thanks for taking the time to review our site and for the feed back you have given us. I know you have heard this before but we are honestly looking into ways that we can improve this. Br, Daniel
This site is one or the Casino nr 1 for me i'm playing there for Years. Never had any problems . Withdraws within hours sometimes minutes. Ever Week Casino Race up to 40000€ . Then u got Friday Cashback day of all spins u played the week before . I <3 u Videoslots.com and Support !!!!!!!!
The German player can not deposit with Paysafecard.
Hi Illu88, Thanks for the great review, really happy that you enjoy the effort and work we put in to making Videoslots a great place for you our players. Br, Daniel.
Really amazing videoslots casino! Since I joined and played for a while, until now wounderful casino! I got freespin (no wager) mostly everyweek.
Cashback and tournament very excellent! Withdraw no problem at all! my fav netent slotgame they have a lot! This casino make me fall in love with them! I cant play for a min bec they are amazing. I need to play and enjoy almost a day or weekend. Just wait for my holiday and will be back soon, play there
Nothing have to say about negative! But onething I missed that I got offer from videslots with post mail. Today I found it and unfortunately I cant use the bonus code anymore which expire yesterday! I wish to get back those amazing bonus offer!
Hi Zayarphyo, Thanks for the super review. We do our best to try and make Videoslots the best we can and provide the best service possible to our players. Sorry to hear you missed the bonus hopefully you won't miss the next one. Br, Daniel.
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This is without a doubt the best slots casino I've come across. They have thousands of slots available and they offer great rewards, bonuses, races and tournaments to keep things entertaining.I contacted support with a couple of questions and Pontus (Customer Service Chat Rep) was exceptionally helpful!
Best of all, the withdrawal process took a matter of minutes INCLUDING document verification. They had me verified within 10 minutes and then my withdrawal was in my Skrill account within another 5 minutes!
Highly recommended!
You are unable to play with bonus money, but it does get released into your account in 10 % increments. Luckily I didn't lose my initial balance before I was able to clear it so this wasn't really an issue for me.