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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Snurken. I am sorry to hear that you had a rough experience at our Casino. The 100% up to €200 welcome bonus works like this; as you activate it, the bonus money will at first be credited to a separate Casino Bonus balance which you cannot play with. To turn this money into real money, you will need to wager the bonus amount 20 times; you wager this with the money you have deposited (from your Main Account balance). So to be able to play the bonus and continue to wager it, you always need to have money on the Main Account balance. The bonus money will thereafter be paid out to you in increments of 10%. Meaning that for every 10% of the wagering requirement you complete, you will receive 10% of the bonus amount to your Main Account balance. Best regards, Daniel.
This casino is simply amazing! It is my current number 1 and i play on it every single day!
Awesome customer support!
You get bonuses and free spins almost every day!
You get wager free cash back from all your spins and profits through the week PLUS every Monday wager free cash from the race you participate by just spinning the slots INCREDIBLE!
They have freerolls folks! YES freerolls!
And the cashouts are simply incredible . on every other site that i played before the cashouts were 2-3 days regularly but here it's couple of hours. I am stunned.
Thanks Videoslots for being so awesome!
The 10/10 speaks for itself. Nothing to write here.
Hello Kensan88. Thank you for reviewing our Casino. Glad to hear your experience playing with us has been good, and congratulations to the winnings! Our ambition is to become the best, and safest, online Casino in the world, so please feel free to send me a message if you should ever experience any issues. Best regards, Daniel.
Love everything about Videoslots, it has a great community feel, weekly share payouts (in cash) good odds and fab battle of the slots where you can enter free and win wager free! Yes, wager free spins in an ever growing 30/40/50% wager casino bonus's this site is a must visit and play enjoy YOU WILL!!!!
Honestly nothing been playing this site over 3 years never had a problem and online help available thats fast and reliable
Hi BIGBOY67, Thanks for your kind words. :) We do our best to try and make Videoslots the best we can and provide the best service possible to our players. Have a great day! Br, Daniel.
Wide selection of games
Advanced but fair bonus system
No problems with cash out
Public payout ratios
I have nothing negative to say about videoslots. Keep up the good work.
Hi Jacob86, Thanks for the great review. I am super happy you enjoy playing at Videoslots, and will do our best to maintain those standards. If you ever have any problems or queries don't hesitate to get in contact with me on here. Br, Daniel
Having massive problems Deposited £500, got to up £1000 and they won't pay me, says I have to wager 1x the Deposit amount which is not mentioned anywhere in the terms, only mentions a 3.95% fee of the wager amount remaining which i'm happy to pay. Even the support says I can do that - I have screenshots of that - but it keeps getting rejected and this has being going on for about 2 days. I have a play-block and wager limit on the account - so i wouldn't reverse and spend it (the curse of the reserve) but they keep refusing to process the withdraw even though they put a note on my account for it. I keep going round in circles :(. Negative experience for me, never EVER had this problem at any other casinos. username jb68
Hi Jb68, Sorry to hear that you've been having problems. Came into the office this morning to check whats been happening with your situation and have been informed that everything has been processed from our side and hope all is sorted out now. If you need anything else don't hesitate to contact me on here or in a private message. Have a nice weekend and enjoy your winnings Br, Daniel.
I choose Videoslots upon all others for safety and security with payouts and game choices to deposit too.
Winnings and payouts are lightening fast, winnings are constant, bonuses were plentiful with constant rewards popping up as you pay such as free tickets to play the paid battles and free spins.
The free battles you can win free spins with on the games or you can buy in to them to win cash not to mention you are opted into a race by the spins you make which is paid out once a week and you also get 25% back every week of youyr wagers...so its constant surprises all the time and never had I had any issues..
I recommended many of my friends and they all had great reports and many major wins!
The only thing I dont like about this casino is your favorites section! I wish it was more yours and organised a lil better! Other than that LUV LUV it!!
Hello Lindasy B. Thank you for reviewing our Casino! We are currently working on changes that we hope will improve the way our site will work, and it will, hopefully, be more organized and useful in the future. I hope you and your friends keep on enjoying playing and winning with us, and that we can become even better in the future. Best regards, Daniel.
Has been my favorite casino since day 1 of playing. I love this casino because they have always paid when I win. One time there was an issue but it was resolved in a decent time frame. Love the 25 % cash back every Friday and the casino race winnings every Monday and the newsletters with free spin codes.
The games are great the support are very polite i give this casino 10 starts. :-)
Hello Mariejbuddy. Thank you for reviewing our Casino! I can recommend you to try our Battle of Slots if you have not already. This feature is basically like a tournament in Slots, where you can compete and chat with your fellow players. The best part is, if you have deposited €20 and wagered €500 the last seven days, you can take part in all of our Battle of Slots Freerolls, where you can earn some great wager free spins! Best regards, Daniel.
I like alot about this casino, the cash backs, the casino races the free spins and newsletters fun games great casino
I dislike that I have been having issues with a recent withdraw that was approved but never got to my bank account yet and communicating with them is a lil difficult as I seem to not be getting any real answers from them.
Plenty of games to choose from, battle of slots is an unique feature, weekly cashback and casino race are also great features. Payouts are fast as well.
Could have more bonuses. If you lose a lot, the weekly cashback and casinorace winnings won't compensate much.
Hi Finnishgambler, Thank you for reviewing our Casino. Glad you liked all our features such as Battle of Slots, the weekly Cashback and Casino Race. We try our best to give back as much as possible to the player, and also process our payouts as quickly as possible. We are working on becoming the best online Casino in the world, so we appreciate all feedback and opinions we can get. Br, Daniel.
Good selections of games. Nothing more to say that are positive for Videoslots.
I am so disappointed with this casino. They do not have a fair reward system.
I deposit many times a week and never get codes. Know that players from other countries have been given codes in the mail every month from December - mars - Bonus + spins. And nothing for me. Very frustrating.
And I am registered for the news letter.
From today I will play at a casino that treats its players fair.
Hi NOMORERABBIT, I am sorry to hear that you are disappointed with Videoslots.com. I will try to explain how our reward system works. So all of our players earn cashback and spins in our Casino Race while playing, as well as trophies that have hidden rewards. Every week the Casino Race consists of €60,000 split between top 5495 players, runs between Monday 00:00 GMT and Sunday 23:59 GMT and the winnings are paid out on Monday the week after the Race. The Casino Cashback consists of 25% of our weekly profit, paid out the week after it has been earned, on Friday. We have a Trophy system that lets you complete different challenges while playing with us, and with every completion follows a Trophy. Some Trophies can contain a Reward, which can be something like free spins, Battle tickets, deposit bonuses, and more. If you have a favourite game that you play the most and collect all the Trophies for that game, you can reset the progress and collect them all again, for a new chance to get Rewards. Lastly, if you have deposited € 20 and wagered € 500 in the last 7 days, you can take part of our Freerolls in Battle of Slots where you get to play for free, chat your competitors, and a chance to win some free spins. All money you earn through Cashback and Casino Race winnings are without any wager requirements, and the same goes for the free spins earned in our Trophy system and Freeroll Battles. Please feel free to send me a PM with your username, and I will have a look at your account. :) Br, Daniel.
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Nothing, the layout is very bad. The site is lagging, support is slow and don't show their customers any respect.
When you deposit for a bonus, you need to wager your initial deposit. The bonus (example 100%) is paid out in increments which is very very bad and decreases the joy of playing slots overall.
I closed my account immediately after my first deposit.