AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello General_Urko2014. Thank you for reviewing our Casino, and congratulations on your winnings! Should you ever have any questions or queries about us, feel free to send me a message or contact our 24/7 Support, and we will do our best to help. Best regards, Daniel.
This probably has the best selection of slots I have ever seen, that being said it's a bit sad they don't have novos!!
I really only have good things to say about this casino, the most professional casino I have played at, from the way document uploads is handled to everything on their site, never been in contact with their support so can't comment on that, everything I've experienced have been top notch except my luck at the slots.
If you like slots and to have more options between slots to play from than you will have time going through in close to a month if you put in actual effort to do so, a long with the professionalism I've encountered, then this is more than likely a site designed for your needs. I give my warmest and strongest recommendations to videoslots.
My luck at the slots and where are the novos?! :D
I don't know what more to add, but since it needed to be 50 characters, this should do it
Hello Gambulaah. Thank you for reviewing our Casino. We are hoping to have Novomatic available in our Casino in the foreseeable future, to get the latest updates you can either check our "News" section on our website or visit our thread on the Askgamblers forum. Should you ever have any questions or queries, feel free to send me a message, or contact our 24/7 Support and we will do our best to help. Best regards, Daniel.
Reviewed this site before but had to add that their weekend special battle competitions are great fun, free to take part and you can walk away with pockets full of No Wager Free Spins!!!!!!! Come on peeps you have to be mad not to play this site.
You may have to wait a couple of mins to join in the free battles but the guys at VS have increased the number of players for each battle do eliminated much of the joining in probs
Hello Bigboy67. Thank you for reviewing us again. Glad to hear that the bigger Battles was working for you and that you enjoyed our Freeroll Weekend. I hope you managed to get some nice winnings as well! Best regards, Daniel.
I love this Casino! Quick withdrawals, great choice of games. Very good customer service! What more could you want!
Nothing for me to complain about. That is very rare lol
Hello Ulkim. Thank you for reviewing our Casino. Should you ever have any questions or suggestions, you can always send me a message. Best regards, Daniel.
I'm a professional Slots writer and naturally stumbled across Video Slots whilst working. The site appealed to me because it was easy to navigate and features an extensive range or casino games. I love the bonuses and rewards you can receive and the super fast support - 10minutes it took for my email to be replied to. It's my number 1 go to site now.
Doesn't accept PayPal as a form of payment, which is my preferred deposit method.
Hello Kayleigh39. Thank you for reviewing our Casino. We appreciate all feedback we receive, and I will make sure to bring yours with me and we might see a change in the future. Should you ever have any questions or queries, feel free to send me a message, or contact our 24/7 Support and we will help. Best regards, Daniel.
Huge selection of games, battles, races and cashback make up for strange opening bonus which if honest I'd skip. Verification surprisingly easy only real issue was my poor web cam. online staff. On a good week from a £20 deposit you have access to all the freespin races which unlike some are real not full of bots.
Having to verify my new bank card which was just replacement for old out of date one.
To enter the freespin races you have to deposit at least 20euro and play through 500euro neither of these really an issue as my £20 weekend betfair coupon money will be spent here maybe a progress bar to see how far along you are on the 500euro so don't have to pester the helpful online chat staff.
Hi ARRON R., Thanks for the review and the feedback, regading the progress bar I think that is a great idea and will bring that up in our next meeting. Please send me a PM if you have any questions that I can help you with. Br, Daniel.
Games are good, no problems logging on to there site
There 100% match bonus is very very strange, if you put £100 in then 100% deposit bonus should give you £200 to play with, no not here it doesn't even if your lucks not in and you lose your stake you will not get to use there bonus money, when I asked about this I was told that I would have to keep depositing and then they would pay the bonus at 10% each time, so it could end up costing a lot of money to get that bonus.
This is my second issue, they sent me a email offering 100% match deposit plus 150 free spins, now I thought what a great deal so I made my first deposit and received 11 free spins, again when I asked why this was and was asked to send proof that they were offering that deal so I took a snap shot and sent it to them, there reply was sorry but we have made a mistake and will put 20 free spins into your account as a good will gesture but they will not honour the free spins, I have since looked at there advertising and they have takin it down and replaced it.
There is over 2000 online casinos out there thankfully we don't need to stick with this site,
That was my experience doesn't mean you will have a bad experience hopefully they will sort them selves out and realise that you won't last long cheating customers out of there hard earned cash
Hi STEVE0123, Thanks for the review and the feedback, as for your first point yes our bonus does come out at 10% increments. As for the second issue could you please send me on here your VS username and i can investigate the chat with support and see if I can resolve this for you. Br, Daniel.
I really recommend this casino, because they offer a lot of promotions, almost instant withdrawals, and a wide range of games. The support is very friendly and helpful, and I never had any bad experience with them.
They don't have much bonuses, but the cashback and the casino races make up for it.
Hi DONCSOO, Thank you for your kind words and reviewing our casino. Glad to hear your experience playing with us has been good, please send me a PM if you have any questions etc and I am happy to help. Br, Daniel.
I strongly recommend this casino.
Widest possible range of games, (almost all popular games). Fast document approval (for me less than an hour).
Great search engine for games. Fair first deposit bonus. Continues small free spin offer. Effective and fast online chat.
The only difficulty I faced: In YGGDRASIL games there was too much lag and after averagely 10 spins I was encountered by technical issues.
Hi BP1369, Thanks for reviewing our casino. Please send me a PM, so we can look into the issues you have with Yggdrasil. Br, Daniel.
I have a favorite casino, good slot machines and fast payout. I can recommend it to everyone! :)
There could be more deposit bonus for old customers.
Hi Tonymont, Thanks for reviewing our casino. Will take your feed back with me to my next meeting. If you need anything don't hesitate to contact me on here and I will do what I can to help. Br, Daniel.
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I have played at many online casinos and can say without a doubt this one is my absolute favourite. The have a great selection of games across multiple platforms. Great layout and games are easy to access. They don't offer traditional bonuses, but the bonuses they do offer are much better. Weekend Booster and Casino Races pay real cash based on wagering and spins totals, respectively. Submitting my verification documents was very easy as I could upload them electronically. Verification took a few days. I withdrew $1500 and it was deposited into my account within 2 days! Two days! No 3-day cooling off period like some other casinos. I was very impressed and will keep returning to this casino again and again.
I don't really have anything to say negatively about this casino. My experience thus far has been super.