AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Trynzee, Thanks for giving us such a great review. I am really happy that you enjoy playing at our Casino and hopefully you will be able to enjoy us a lot longer. Br, Daniel
Omg! Do not think I need another site. Amount of games to play is amazing, I do not even know where to start (phew). Good amount of tournaments which I never played till I joined this one.
Great interface easy to get around.
Hi Xixdave, Thanks for the great review. Br, Daniel.
They have the best and largest amount of games any casino has not been been able to match. They must be raking a fortune but when I first joined I used to win quite often for the first year.
Amazing quick payouts.
Very impressed with Daniel and his reviews and responses.
Lots of great things to say but I rated much lower as they have lost my confidence and the reasons are stated below.
Cannot understand why the sudden low payouts. Never ever used to be that way. Must be because they lost market share and are no longer on the top AskGambler's choice as they used to be.
Like the gambler below, have heard they have been working on being able to delete some of your favourite games and Daniel has mentioned in a week, *that was September 7th. It is the 19th now. I prefer honesty but I can't blame Daniel . He has to work with casino administrators.
Hi Honestdude, Thanks for reviewing our Casino. Regarding the point you made about low payouts, we ourselves cannot affect this, we always choose games with the highest RTP so that the players get the most out of every possible slot. As for the deleting favorite games, we are working on releasing this soon. Br, Daniel.
I really like that the promotions the offer are wager free, that is huge. Have not had a chance to withdraw but looking at all the other comments it looks like a fast process. Live chat are fast and friendly
Once you add games to favourites screen you cannot remove them. Any card you use to deposit and that means pre pay vanilla master cards you have to take pictures of and send them in as proof they are yours. Never had to do this at any other site and after loading them I just throw them away because the are useless so now I have to write an affidavit about the pre pay cards I loaded.
Deposited $1500 and nothing to show for it, bonus rounds in the games have always paid low usually 23-30x bet. Like the site for the promotions but not sure I will stick around.
Hello MRHONEST, Thank you for reviewing our Casino. Regarding the favourite games that you cannot remove, this will be changed during next week so you will be able to remove some and add new ones. And we are also working on a solution for the prepaid cards that will be changed very soon. Br, Daniel.
I just felt compelled to write a review on how quick I received my money. I made two separate requests for withdrawal back to my Instadebit account and it was in there less than 2 days. That is the quickest I have ever experienced in all the other sites I played on. It hasn't really been my main gambling site but after this, it very well might be. The selection of games is very good. The proof of identify went really smoothly and quickly.
Really no complaints. Only thing would be that it took a few deposits before I won anything worth requesting a withdrawal from. At first I didn't like how their 100% match bonus went. You receive it in increments instead of all at once.
Hello Llevi. Thank you for reviewing our Casino. Great to hear your withdrawals was quick and easy, I hope that you will have many more! Should you ever have any questions or queries you can contact our 24/7 Support via chat or e-mail, or you can send me a message here or in our Videoslots thread on the forums. Best regards, Daniel.
Video slots is just about the best casino I have ever played at. My withdrawal took around 10 minutes in total and my funds were in my Ecopayz! Brilliant! The rewards, the bonuses, the chat all excellent. If you looking for fun, a chance to make money, a good fair Casino, VIDEO SLOTS is my choice, try it! You get 5 stars VS! Mish001
NOTHING! I cannot think of one complaint. The Casino is fair, the play through is one of the lowest I've seen. They definitely got everything right...
Hi Mish001, Thanks for the great review and am really happy that you are enjoying playing at our casino. Br, Daniel
A canon website is super fast payouts and you do not have to sit for hours on chat support. Also likes the game layout easy to see and the battlelobbyn is very good too. Of my 15 year online player, I only play sites with fast payouts. This site is definitely one of my 100s site favorites, and I only play sites that are from malta licensed.
Hi Janblondie, We would like to thank you for reviewing our Casino. We are very glad to hear that your experience playing at Videoslots has been up to your expectations. Our ambition is to become the world's best online Casino. Should you ever have any queries or questions, please feel free to send me a private message and I will do my best to help you. Best Regards, Daniel.
Huge selection of games from many providers. Good Bonus programs and fast withdrawal methods. This Casino is one of my favourite.
There is not much bad to say about this Casino. Everything Works very well :)
Hi Lillani, We would like to thank you for reviewing our Casino. We are glad to hear that your experience playing at Videoslots has been great. Our ambition is to become the best online Casino in the world. Should you ever have any queries or questions, please feel free to send me a private message and I will do my best to help you. Best Regards, Daniel.
1. Fast payment
2. Fast Verification
3. Friendly support
4. Good Games
Videoslots blocked my account without any reasons and request selfie. I sent he all requested documents including selfie but he live chat agent only said wait wait wait! I wait more than 24 hours and don not have any answers.
Hi KATSDRY, Thank you for reviewing Videoslots.com. Could you please send me your username via PM and I will look into this. Br, Daniel.
One of my favorite casinos. They have biggest selection on games.
The website working perfectly, live support also very helpful. Joined around 2 years ago, first year I never win, but this year I won really nice sum sometimes. Yes indeed you lose sometimes, but not always, my all deposit/withdraw ratio actually there on positive side :)
Withdrawal time very fast, only one working day and landed my money always!
Hello Peca. Thank you for reviewing our Casino. Great to hear that your luck has changed, I hope that this year will continue to bring you some nice winnings and fun sessions. Should you ever have any questions or queries, feel free to send me a message and I will do my best to help. Best regards, Daniel.
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Free spins on sign up and a VERY generous first deposit offer. Boasting a HUGE selection of games. A massive 25% cashback on Fridays. Coupling that with their Casino Race sharing among players a whooping $70,000 which players receives on Mondays. The icing on the cake? All of Videoslots prize are paid out in REAL CASH!! Collect enough badges by playing games and you are rewarded with even more freebies such as free pins, instant boost up the Casino Race's leaderboard etc. With my personal favourite, their freeroll tournaments with games all day long only condition is players need to play during the week to qualify. A definite must for all serious players!!
Hard to comment as I am a big fan. With the mass exodus of casinos back in August 2017 due to new Australian gaming laws, Videoslots is one of the few trusted casinos left standing. Not accepting new Australian players but existing ones can still enjoy their games. It's going to be hard to say goodbye when the time comes but I will enjoy the time I still have with this casino giant! I can only slightly fault their support not able to give out freebies due to their bonus systems being too generous!!