AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Videoslots Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Hercyboy, Thanks for reviewing our casino and your feed back positive or negative is always appreciated. We have been aware that BTG had been having issues with their servers but we could not take them offline as the issues where not affecting all our players. We have been assured that all the problems that they were having should have been fixed. BTG told us that the problem that you were experiencing was a visual glitch, and when you did get another coin drop, players could then see their original drop coin balance. If you experience anymore issues please don't hesitate to contact me via PM. Br, Daniel.
Free rolls , Fast payments, plenty of slot games, casino race, weekend booster.
This casino is the worst ever I have ever seen for highrollers like me. I deposit thousands and thousands and when you ask when support will give something special like a deposit bonus or something else always the standard reply. We give casino race and cash back. This casino is the only one who give never a deposit bonus. Highrollers don't play here. If you complain to the casino they will block your account. If I ask why i heard that money isn't the most important thing for this casino but the player . What a joke
Hi Nocolelol, Thanks for taking the time to review our casino and I have sent you a PM so that I can speak to you personally myself. Br, Daniel.
I have played at Visdeoslots for a long time and always enjoyed all the games and I appreciated responses from the Ask Gamblers moderator, Dan whenever there was an issue.
I had an incident whereby I deposited a $50 deposit through Instadebit on October 19th. There was an apparent issue between Instadebit and Videoslots so the deposit did not show. Having not seen the $50 deposit immediately after confirmation by Instadebit, I thinking it did not go through deposited a minute later another $50. No deposit shown in Videoslots account. The 2 deposits were then shown and deposited on October 21st. 2 days later! Now who's fault is that??? Not mine but I received an nsf charge due to this as I usually just transfer what is needed. After countless emails, chats and a simple question of why this happened I still till today, November 9th, have yet to receive a simple answer as this caused havoc on my accounts. Videoslots simply refuse to respond to the actual question and want me to settle as Instadebit reversed one $50 deposit and blocked me out of my account. I have all the documentation for this and here is the letter from Videoslots security/support admitting there was issues but Videoslots avoids my simple question. it's been over 20 emails now. Either customer support is told to not answer who was responsible Instadebit or Videoslots for this issue or they can't read.
Email from Videoslots support appended.
Support Videoslots
Sent: October 20, 2017 10:33 PM
To:
Subject: [SUPPORT #CEL-116-90891]: Re: Receipt for your INSTADEBIT payment
Greetings _____!
I hope you are well and thank you for contacting our support.
There has been some issues with Instadebit deposits and they are working on it. I can see that you have now received two 50 CAD deposits on your account since you made your deposits. Kindly confirm if this is the missing deposits that has been added to your account or are they still missing?
If you have any further questions regarding this, or anything else, you are most welcome to contact our support again, we're available 24/7.
Have a great day.
Best regards,
Henrik E
Customer Support
Videoslots.com
With all the cash I deposited into this casino, you would think they would at least subtract my nsf charge given the "technical" issue was between Instadebit and Videoslots but instead are refusing to take responsibility and are asking to settle the account for a $50 reversal. All I can say is WOW!
That's fine, I will settle but I ask all the gamblers who choose to deal with this casino, if it happened to you, like the famous TV show says " WHAT WOULD YOU DO?"
Sorry Dan, I tried to have this settled before I lost patience with your support but this has gone way too long.
Sincerely,
Honestdude.
Hi Honestdude, I would really like to extend our esteemed apologies for the issues that you have had to deal with. I know that we have been in contact with you personally to try and resolve them all. Again I am sorry for the inconvenience that this has caused you and hope we can build your trust in us again. Br, Daniel
Top notch in all areas - cashback, free spins, free battle tickets, huge selection of games, prompt withdrawals, good customer service and free cash back in the casino race.
Too many games so I can never make my mind up which ones to play!
Hello Richard1. Thank you for reviewing our Casino. We are adding new games everyday as well, you can see our latest releases under our "News" section on the website, or here on the Askgamblers forums! Best regards, Daniel.
Well what can I say - I like everything at Videoslots.
I play at so many online casinos but VS is my nr.1 'everyday casino'. Their reward system is nice, their site navigation is excellent, choice of games is (almost) perfect, cashouts are almost instant and I never had any single issue with them.
Oh and btw. they DO accept players from Germany although AskGamblers states they don't.
Nothing to really dislike but I would like to see some of the 'real' greentube slots like Lucky Lady's Charm, Captain Venture and Dolphin's Pearl Deluxe.
Hello S9reels. Thank you for reviewing our Casino. We are working on increasing the availability of the games and I hope that we can offer more soon. Best regards, Daniel.
Quick verification, quick withdrawals, even at night in 30 minutes for a skrill. Competent support.
A great selection of games.
Damage from free spins is so often not distributed.
Hi Donda75, Thanks for the great review I have sent you a PM to discuss everything further. Br, Daniel
Good range of games, deposited 50 pounds no bonus and won the progressive jackpot of 10k on the bonus which went in my account the other day so very happy indeed. Chat were very helpful while I was sorting out being able to deposit. X
I had to go through extra verification before paying out because it was such a big win which took 4 days and a complete game block on my account. Suppose it wasn't awful wait through. But got conflicting information for some of the live chat agents but it was all sorted and rectified in 4 days. X
Hello Lauren90. Congratulations on the Jackpot! I am sorry for the miscommunication, and I have reached out to collect information so I can see what we can improve on for future big winners. Best regards, Daniel.
Used to love playing on this website, took part in loads of 'battles', enjoyed chatting etc etc. Then I was 'warned' for calling into question, an experienced software glitch. I apologized for my inappropriateness, but a few months later, I was chatting with a fellow player and received a message saying, my comments were inappropriate, as I dared to call into question the gameplay during a battle and therefore I was banned from chat, FOREVER; but could still deposit, play slots and battles, just not chat (ever again)!I Emailed and asked them to re-consider and they said "no". So I have never played there since. A happy marriage, ending in a messy divorce. Shame.
Moderators, who don't just moderate; perceived control freakery.
Hello PLYD.LFT.RYT.N.CENTA. Sorry to hear you had a bad experience with our Battle of Slots chat. I have reached out to collect some information so I can review this and, hopefully, we can go over this together. Best regards, Daniel.
I like to no hassle bonus from the profit of the week. They will give you back 25pourcent of their benefit and you can use this money to play od withdraw in your bank account. Let say you are a big player and spend a little too much more and pour yourself in problem, than you can cash back this money to take care of real problem in like food and your family. This help a lot if you play stupid, so you can keep provide your family.
Race bonus is also nice and bring you fresh cash in your account every Monday. if you had play of course.
Finally, the have fair staff, and the more honest system of bonus of industry. They don’t tie you bonus to your real funds. That’s a huge advantage.
There is no unfair wager and all you bonus can be exchange for money without playing.
I just try 4 new casinos on the top of the list here his week. I don't want to name them, but after reading the fine print, I would suggest you take time to read and understand it. I Cath two casino that was claiming 35% requirement. In fact it was on Bonus + déposit. This mean for 100$ deposit with of bonus of 100%, the you need to wager 8000$ Witt is is almost impossible to meet.
Video slot Rock, they pay same day and have no mysterious TC to meet. No deposit fees and no withdraw fees.
Fair, very fair casino. After try 10 casino in 2 weeks, I am coming bac to them. I am jetlag know but will make nice review.
Update:
Just to update my previous review, videoslots are now accepting vanilla prepaid card with no hassle.
Also they have fix my ecopayz withdraw problem. So I have no more issue. So I will upgrade my review to 10 Stars. And all those starts are truly deserves. I will close most of my 80 casinos account since the only one that fulfill my request and my high expectation is Vedioslots
The only negative and frustration point, if when I deposit with ecopayz, I can withdraw with them since the majority on my deposit is from bank account.
So I have to wait extra day for the bank to handle to money. I know that video slot proceeds the payment the same day, but bank system is slow and outdated.
I highly recommend Videoblog. Even if they are not rate on the top here, there are the very best!
Also, negative point they don’t accept Vanilla Prepaid card. Like Few casinos.
On this Point Zodiac Casino is the best. They accept any gift card. You should copy their system.
Update:
The last thing they can improve is this.
Sometime I misstspell my credit card user name3 timethen for security reason theylock my account . And this is fine.
But then I have no way to contact live support.Then I have to send email and wait 2 or 3 hours for my account to be unlock. For an impulsive gambler, this mean I will most likely go and try another casino. So please try to fix it.
Hi Mcdrole, Thanks you for giving us such a great review, and hope we can continue to provide you with one of the best Online Casinos. I have also sent you a PM. Br, Daniel
- Very big game selection.
- 24/7 customer service
- Payback bonus system with no wagering requirements.
- Customer service is very slow and not really friendly.
- The bonus system is not for regular depositors. Nearly no free spins. If you contact the service they only say the system cannot be influenced. I deposit like 500-1000 dollars per month but no extra bonus, nothing.
- I said that I do not like this and that I would like to close my account if there are no bonuses for frequently depositing players. They said that i have a weekend booster of 7.50 but then closed my account without asking.
- All in one the casino is only average and only for beginners.
Hi MRNOLUCK, Hi, I would like to thank you for reviewing our Casino. I am sorry to hear that you are not satisfied with our bonus system and our customer support. I have sent you a private message to request your username on Videoslots so I can have a look at this. Br, Daniel.
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Always been a good site and decent but things have changed
I spent last night on live chat support with video slots and was very upset with the responses.
Basically if a game on the site isnt working them take it offline stop taking peoples money and then tell me it has hiccups and known problems in the chat. This should taken very seriously not given a response well if you dont like it play on other games we have thats not the point. The provider is big time gaming and in particular white rabbit and bonanza these have server issues and give a servet_err on the screen. So why does bother me well two factors first your game resets back to zero after this error and secondly in white rabbit the coins you collect means you buy the bonus based on coins dropping from accumulative spins so if it resets it means that pot is reset too not counting what you have aquired. These are popular games and if this error occur of coarse it effects the build to the freespin option. Ask yourself this if an arcade machine was broken it would be turned off and fixed not left on to keep taking money