AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
The positives are plenty!!! Where should I start??..
- This is a true honest site which offers you lots of slots to choose from...
- You might actually win some with a small deposit... contrary to many sites! And if you do win, withdrawals are very very very fast! (after a quick verification after 1st withdrawal)
- Every week, on 3 days, you can be eligible for free Bonus money! NO WAGERING REQUIRED. Mondays (twice for the frequents), Fridays (wknd booster) & Saturdays you can receive a FREE-ROLL ticket!
-Payouts till this day spot on & flawless! Even if you win big, they don't scam you! Once verified they will certainly pay you!!
I can go on for quite some time people.. but to wrap it up: By far my favorite site!!
What do I dislike?? That there aren't more sites similar 2 videoslots.com!! They are an example for every other site!! Every possible way!!
Hi Sekox074, Thanks for taking the time to write such a great review about our Casino. I'm really happy that you are enjoying playing on our Casino and if you ever encounter any problems please don't hesitate to contact me via PM on here and will do my best to help you out. Br, Daniel
First of all, if I had written this review one month ago, I would have said that ten stars is not sufficient, this casino is in their own league. I was delighted with everything, the supply of games, the design, the cashback, the battles, the extremely fast pay-out, the contact with other players via the battles chat, the possibilities you have to customise your playing. I loved all of this to the point that I had to close my account for a period of time because it was taking a bit too much of my time.
Two weeks after taking a pause, I received an e-mail that I was warned. I had used a language not approved in the battles chat. (not English) There was a citation from the battles chat with about ten letters. (The reason for this was that I had lost some letters due to computer disfunctioning, but that is beyond the point). The e-mail said in the most serious wording that I had breached the rules and that if this behavior continues they will be forced to block me from the chat.
Ok so I have deposited like 150 times, I have tried to contribute the best to the chat and suddenly because of a few letters it seems like I'm the potential enemy of Videoslots and I feel like yesterdays garbage. There ought to be a difference between a few single letters in another language or something that can be identified as being english, and other offences like saying the games are rigged/Videoslots are rigged or something equally offensive.
This is really sad, I was looking forward to play but that feeling is far from undiluted now.
Hi Ally, Thanks for writing the review and getting in touch with us about the problem you have encountered. I will be contacting you via PM so that I can get some more information about what has happened and investigate this in more detail. Br, Daniel
First of all I am more a online poker player then anything else... so I'm use to rakeback/cashback rakerace! I felled in love with casino games after my main site merged into microgaming network, unfortunately PKR' my main poker site went bankrupt! So of the course of the last 2 years or so I tried a bunch of skin poker, casino site!! Blow loads of glorious money to find some good reliable operator!! I eventually find a good poker site....then I see on pokerfuse that videoslots.com just bought PKR poker software! So I register in there to eventually play poker loll
But stumble on a wonderful...high RTP casino site that will eventually offers poker lol...cashback, voucher, freespin, casino race... 20 minutes cashout... very nice friendly customer support!! Sitngo slot 'battleoftheslot'! Allll the slots game, you name it they got it all!
If you haven't tried...give it a shot 'is't the best operator out there for the players'' by a miles imo and I'm still thrill to play PKR poker on videoslots lol. Personally I settle down with videoslots.. imo I don't think I can find a better and more reliable operator!
Casino race is capped a 2$ per spin... To many choice of games to many chance of winning, too much winning"" aahhhh lol
Hello Pittpitt, Thank you for the great review! If you ever experience any problems or issues, feel free to send me a PM and i will be happy to help. Best regards, Daniel.
You guys are pure awesomeness. They have a lot of games, have contests from which you can win real money without a wager, each withdrawn that I made has reached the next day. Support is wonderful and fast, a huge variety of competitions where you can win and in which I have won many times , they are serious. If I have one word to describe is
excellent. Another casino like Videoslots does not exist, I strongly recommend.
Hello Salejiy. Thank you for reviewing our Casino. I am happy to hear that you have enjoyed playing with us, should you ever run into any issues or disappoint you, please send me a message and I will do my best to help. Best regards, Daniel.
Alot of games from different providers. Freerolls are extra but prizes are really small compared to players registering to them. Website works fast most of the times.
Withdrawal methods vary depending on your deposit methods even when account is fully verified. (other casinos do not have this and I think its a case of leading the player).
Extremely unpolite and hostile customer support as of lately (since 2 months).
Hi Skarhuhazardi, Thank you for reviewing our casino, I will address the issue regarding Customer Support as we are constantly looking for ways to improve, so your feedback is very helpful. Best Regards, Daniel.
Always been a good site and decent but things have changed
I spent last night on live chat support with video slots and was very upset with the responses.
Basically if a game on the site isnt working them take it offline stop taking peoples money and then tell me it has hiccups and known problems in the chat. This should taken very seriously not given a response well if you dont like it play on other games we have thats not the point. The provider is big time gaming and in particular white rabbit and bonanza these have server issues and give a servet_err on the screen. So why does bother me well two factors first your game resets back to zero after this error and secondly in white rabbit the coins you collect means you buy the bonus based on coins dropping from accumulative spins so if it resets it means that pot is reset too not counting what you have aquired. These are popular games and if this error occur of coarse it effects the build to the freespin option. Ask yourself this if an arcade machine was broken it would be turned off and fixed not left on to keep taking money
Hi Hercyboy, Thanks for reviewing our casino and your feed back positive or negative is always appreciated. We have been aware that BTG had been having issues with their servers but we could not take them offline as the issues where not affecting all our players. We have been assured that all the problems that they were having should have been fixed. BTG told us that the problem that you were experiencing was a visual glitch, and when you did get another coin drop, players could then see their original drop coin balance. If you experience anymore issues please don't hesitate to contact me via PM. Br, Daniel.
Free rolls , Fast payments, plenty of slot games, casino race, weekend booster.
This casino is the worst ever I have ever seen for highrollers like me. I deposit thousands and thousands and when you ask when support will give something special like a deposit bonus or something else always the standard reply. We give casino race and cash back. This casino is the only one who give never a deposit bonus. Highrollers don't play here. If you complain to the casino they will block your account. If I ask why i heard that money isn't the most important thing for this casino but the player . What a joke
Hi Nocolelol, Thanks for taking the time to review our casino and I have sent you a PM so that I can speak to you personally myself. Br, Daniel.
I have played at Visdeoslots for a long time and always enjoyed all the games and I appreciated responses from the Ask Gamblers moderator, Dan whenever there was an issue.
I had an incident whereby I deposited a $50 deposit through Instadebit on October 19th. There was an apparent issue between Instadebit and Videoslots so the deposit did not show. Having not seen the $50 deposit immediately after confirmation by Instadebit, I thinking it did not go through deposited a minute later another $50. No deposit shown in Videoslots account. The 2 deposits were then shown and deposited on October 21st. 2 days later! Now who's fault is that??? Not mine but I received an nsf charge due to this as I usually just transfer what is needed. After countless emails, chats and a simple question of why this happened I still till today, November 9th, have yet to receive a simple answer as this caused havoc on my accounts. Videoslots simply refuse to respond to the actual question and want me to settle as Instadebit reversed one $50 deposit and blocked me out of my account. I have all the documentation for this and here is the letter from Videoslots security/support admitting there was issues but Videoslots avoids my simple question. it's been over 20 emails now. Either customer support is told to not answer who was responsible Instadebit or Videoslots for this issue or they can't read.
Email from Videoslots support appended.
Support Videoslots
Sent: October 20, 2017 10:33 PM
To:
Subject: [SUPPORT #CEL-116-90891]: Re: Receipt for your INSTADEBIT payment
Greetings _____!
I hope you are well and thank you for contacting our support.
There has been some issues with Instadebit deposits and they are working on it. I can see that you have now received two 50 CAD deposits on your account since you made your deposits. Kindly confirm if this is the missing deposits that has been added to your account or are they still missing?
If you have any further questions regarding this, or anything else, you are most welcome to contact our support again, we're available 24/7.
Have a great day.
Best regards,
Henrik E
Customer Support
Videoslots.com
With all the cash I deposited into this casino, you would think they would at least subtract my nsf charge given the "technical" issue was between Instadebit and Videoslots but instead are refusing to take responsibility and are asking to settle the account for a $50 reversal. All I can say is WOW!
That's fine, I will settle but I ask all the gamblers who choose to deal with this casino, if it happened to you, like the famous TV show says " WHAT WOULD YOU DO?"
Sorry Dan, I tried to have this settled before I lost patience with your support but this has gone way too long.
Sincerely,
Honestdude.
Hi Honestdude, I would really like to extend our esteemed apologies for the issues that you have had to deal with. I know that we have been in contact with you personally to try and resolve them all. Again I am sorry for the inconvenience that this has caused you and hope we can build your trust in us again. Br, Daniel
Top notch in all areas - cashback, free spins, free battle tickets, huge selection of games, prompt withdrawals, good customer service and free cash back in the casino race.
Too many games so I can never make my mind up which ones to play!
Hello Richard1. Thank you for reviewing our Casino. We are adding new games everyday as well, you can see our latest releases under our "News" section on the website, or here on the Askgamblers forums! Best regards, Daniel.
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Good and wide selection of games. Also one of the best casino's that are still out there. The support crew always try their best to help you with all your problems. You will see me back every now and then to enjoy all of videoslots best games. Keep this up !
A lot of games seem to give internal errors which make them impossible to play