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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Ulkim. Sorry to hear about the issues you have experienced at Videoslots, I have reached out via private message to collect some more information about your case. Best regards, Daniel.
Great selection of games, lots of wager free spins and a really good race system and nice free-roll battle system. Also the withdrawals are fairly quick.
Videoslots used to be my favorite casino and I used to have my own account manager there but for some reason after I had won a lot throughout the months, one day my deposits were completely blocked and everytime I contacted livechat, they said they would send it forward to be investigated, I only got an email back saying to check with my bank, which I did and they told me to check with Videoslots. I asked on chat again and I got the same story and they said they’d escalate it and again, I got no response from anyone. I had to open accounts with Leovegas and Rizk now since I am no longer able to deposit at Videoslots.
Hello Wolfmalta. I am sorry to hear about the issues you have experienced at our Casino. I have sent you a private message so I can collect some information and investigate this further. Best regards, Daniel.
I enjoy videoslots for there massive selection of games by a ton of different providers. Quick to reply to any email I’ve sent or live chat has been helpful. Get money back for playing and receive email about free spins from time to time, which is a good as I’ve won from these.
Not much only disadvantage was no PayPal but apart from that top marks.
Hello Colinjackson. Thank you for reviewing our Casino! Our ambition is to become the best place to play online, if you ever feel that there is something that we could improve or if you have any questions, please feel free to contact me here: https://www.askgamblers.com/profile/dan-videoslots Best regards, Daniel.
Nothing particularly inspiring about this casino, however the games were as expected and no technical glitches. A 200% first deposit bonus appeared appealing with a relatively small wagering requirement of 20%. I would however advise you to read the small print before depositing and closing the size of your deposit and bet
The bonus is paid once you have wagered the amount in 10 percent increments. This caused me to close the account as l was referred to the t's and c's on enquiring. The rationale behind this was that if a casino does not credit you them on deposit, they are clearly wanting you to stake as much as possible. If a casino is that good, it should sell itself, however it was not able too as I refuse to make an additional deposit when I don't know enough about the casino. I personally use an initial promotion to test the casino out without the expectation of completing the wagering requirements. I never take future promotions as they are weighted against you. However, I refuse to reinvest in a casino which has not sold itself to me in the first instance
Hello Locker72. We do not have any 200% offers, but I would like to investigate what happened to you and, hopefully, be able to explain. I have sent you a private to collect more information so we can get to the bottom of this. Best regards, Daniel.
There's lots to like about Videoslots they have everything covered games, deposit, methods, loyalty program, and etc etc ...just a few things missing.
They need actual bonuses and need to stop holding out on them. It's like pulling teeth getting one. Customer Support can be bit arrogant sometimes, and withdrawal limits need to increase. Get that right nothing in your way VS .
Hi Jockey2015, Thanks for reviewing our casino. If you ever have any issues please feel free to send me a PM and I will be happy to help. Best regards, Daniel.
Selection of games
Website design
Super Fast Verification and Super fast withdrawal releases
Hello Anthealy27. Thank you for reviewing our Casino. Our ambition is to be best online Casino in the world, not only the biggest, and if you ever have any questions or run into any issues, please feel free to send me a message and I will do my best to help. Best regards, Daniel.
This is my best online casino. Big list of the games and very fast payouts. Very good technical service and help. Various bonuses and tournaments with cool prizes.
At latest error of missing deposit with neosurf code.
Hello Mscreative. Thank you for reviewing our Casino. We are working hard on becoming the best online Casino in the world, and if you should ever have any questions or run into any issues, feel free to send me a message and I will do my best to be of help. Best regards, Daniel.
I believe there is no other casino like this. Everything is so phenomenally handled! Verification took 1h in the middle of the night during Christmas holidays. I've had two withdrawals and both of them were paid in 5 MINUTES to skrill! Also weekend booster and bonuses are so gr8! Love VS all the way. Keep up the good work and THANK YOU from this awesome product of yours! I've found my new favorite place.
Dislikes...hmmm... maybe that I dont want to play other casinos anymore :D?
Hi Tilucrew, Thanks for taking the time to review our Casino. I'm very happy that you enjoy playing at Videoslots and If you experience any issues please don't hesitate to contact me on here via PM and will do my best to help you out as soon as I can. Have a great 2018. Br, Daniel.
One of the best casino's I've played so far. Huge amounts of slots to choose from. Fast games not lagging or error for me. Costumer service 24/7 and always very friendly and helpful. Once documents are verified, which happens also fast, payouts are so fast, within hours.
They also have nice battles, payed and freerolls. They don't work a lot with bonuses u need to wager, but instead of that free spins regular with no wagering needed.
What is there to dislike...not much. Only thing I can think of are the freeroll battles from Play and Go sometimes lag and cause some problems but hey they are free so .....
Hello Elly-Ann, Thank you for the great review of our casino! If you ever experience any problems or issues, feel free to send me a PM and i will be happy to help. Best regards, Daniel.
I will share my experience with this nice casino. So, I got recommended Videoslots by my friend, I have registered. And the first thing I would like to say is that Videoslots has very nice friendly customer support service! It is really wonderful and fast. To my mind it is very important for the casino, which is in the list of the best casinos of the year on AskGamblers! Like many other players, I browse first the games library before playing and I noticed that Videoslots has really huge variety of games and providers.
Unfortunately, the site layout with design is not very attractive. It looks quite old fashioned, not so easy to navigate, with not so clear sitemap. This is not good for newbies. However it is not so important for me, because the functionality of the site is at a high level. I strongly recommend this casino.
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Free roll tournaments and sit and go happy hour tournaments are great with no play through on winnings!
This was probably the best casino around but they have gone backwards very fast. How can they accept a deposit but are unable to do a withdrawal? I have 3 different card providers (validated) but can’t withdraw to any? Live chat either don’t know the answers or are under instructions to act in this manner, nor can the player escalate it further up the chain, which again gives me the impression that they are under instructions. How can other casinos have wire transfers but a casino of this caliber not. So anyway that’s how I am feeling and will no longer be spending my money here which by the way was quite a few $$$