AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Vinny47. Thank you for reviewing our Casino. We strive to become the biggest and best online Casino in the world, if you ever run into any issues or have any questions, feel free to send me a message and I will do my utmost to help you out. Best regards, Daniel.
This casino is on another level!
Huuuuuge variety of slots, great bonuses including Weekend Boosters, cool battles of slots, ultra speedy withdrawal times and on top of everything else brilliant customer service.
I find it very hard to actually dislike anything. Only two things come to mind
1. I get spammed notoriously with some silly 'achievements' that don't really do anything tbh
2. I know it might sound silly but because there are so many slots there I get flustered quite often and can't decide what to play. An option to play a random slot would be great as that way I could try even more games.
Hello Rivv17. Thank you for reviewing our Casino. The Achievements that you see comes when you manage to complete a Trophy, which can contain Rewards :) We are working with some improvements at our site that can help find the kind of slots you prefer to play, but it is still being developed. We recently launched our "My RTP" page, that lets you track personalized stats for all games you have played at Videoslots as well, so you can see which games have treated you kindly. Should you ever have any questions or run into any issues, you can always reach me via private message or by posting in our thread at the forums. Best regards, Daniel.
This platform is very good, there are a lot of slots variety, I'm surprised even though I'm a recent player here and I haven't won any big prize but I'm very satisfied with customer care, its rewards and the battle of slots. I recommed it!
Hello Lola2018. Thank you for reviewing our Casino. Our ambition is to become the worlds greatest online Casino and if you ever have any questions or queries about us, you can reach out to me in a private message and I will do my best to help you out. Best regards, Daniel.
- They have a lot of videoslots
- Works fast even on 4g
- Bonus system. Please do read carefully. You can only use the bonus when wagered your deposit so many times. I went through my deposit very fast so can’t use the bonus unless deposit again. Not for me, I think there are better bonus systems.
Hi ZWARTEPAREL1984, Thank you for reviewing our casino, I am sorry to hear that you didn't like the bonus, however I appreciate your feedback and will take it on board. Please feel free to send me a PM if you have any issues or questions you would like answering. Br, Daniel
Videoslots is definitely one of my absolute favorite casinos out there. The slot selection is one of the best. The general withdrawal time is blazing fast. I can really recommend this casino to everybody
Im not a fan of videoslots bonus system, I like my bonus to be available immediately but I often play without bonuses so it's not directly a problem for me.
Hi Danneb, Thanks for the review and am happy that you are enjoying your experience with us here at Videoslots. I will take the feed back with me and see how we can improve things in the future. Br, Daniel.
Wow Videoslots! I just really want to say wow Videoslots casino! Since a long time ago until now, Videoslots is one of my fav casino now a day!
Everytime I play there, having a great time with playing! Today just really make me surprise at all. First time ever I saw my withdraw take only 3 or 5 seconds! Not even a minute!! Great withdraw processing! I would recommend other new players to join and have fun in video slot with my own experience!
I gonna enjoy playing there more time in the future!
Long time ago since I joined in Videoslot, they are outstanding amazing now!
Different types of games selection compare with other casino! Nothing have to say negative!!
Hi Zayarpho, Thanks for the great review and really happy that you are enjoying VS, If you ever have any issues feel free to contact me via PM and will do my best to help you out. Br, Daniel
Got all games there is on the market, they have the battle of slots which is good for when u dont have funds for deposit, fastest withdrawals in the casino market.
Kinda helpful livechat
Best casino out there, dont know wheter or not they have a cap set on BigTimeGaming games but it sure feels like it=)
VIP Manager contacted me via phone and I should have received an email with his contact details (never heard from him again)
Hi Daenyboi, Thanks for taking the time to review our casino and am really happy that you enjoy playing at Videoslots. Will contact you via Pm and ask for your VS Username so that I can forward your account to our Loyalty Department. As for BTG we have the games as they give them to us and wouldn't restrict any game on our site. :) Br, Daniel.
Huge selection of games, good customer service. The rewards system is the best I've seen. Great to get those wager free amounts coming in when you least expect it just for playing. I was on a losing streak and had zero balance, logged on and there was $12 from my weeks play and I got lucky and turned that into $800, it was in my bank 2 days later. The first withdrawal took about 5 days the next 2 took 48hrs and money is in the bank.
The only problem I have is that if you use prepay master cards or Visas you have to send in pictures of them or your account is not verified and you cannot make a withdrawal. Guess they have security reasons as some of these cards may be stolen but it is just a hassle I didn't have at the other sites I played at.
I would like to see them with Live Casino and then I would be exclusive with them but right now I have to get my live play fix at another site.
Hello Whiro. Thank you for reviewing our Casino. I am happy to let you know that we are working on improvements in our Live Casino and we will offer a better experience soon :) Best regards, Daniel.
I love casinos in general, so I wasn't surprised with something new. But, simplicity of what I've seen, atmosphere and wide variety of slots just got me. Nicely done
Per Svensson
Slowly live support, could have processed a little faster.
Hi Sven43, Thank you for this great review of our casino! If you ever need any help or assistance, please feel free to contact me on here via PM. Best regards, Daniel.
Great games a wide Variety... easy to Navigate... lots of trophy's to be won and has a great free roll game Even though its free lol ...and the race is good for a little extra cash in your pocket every week if your a depositor
The things I do not like as much is the system reword program, I have been a member for a while now and spent Thousands of dollars there and in return THE SYSTEM has only giving me some free spins at 0.10 each spin and twice I got a 10% up to only 10.00...so for thousands of dollars I would of expected a bit more then that SO maybe the LIVE HELP should have a bit more le-way on giving out some bonus's to preferred Gamblers that spend a lot there...BUT in saying that Video Slots is still my #1 casino
Hello Budnaruk. Thank you for your review and feedback. We are working on improvements in our Reward system but, unfortunately, we have a lot of work to do before we have that ready. I will make sure that your opinions will get heard and that we can improve ourselves in the future. Should you ever have any questions or queries, please feel free to send me a message and I will do my best to help. Best regards, Daniel.
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An amazing number of games here from many suppliers. Lots of info available from the homepage, RTP stats for example. Took a bonus offer and played through wagering requirements and made a withdrawal which was processed very quickly. All good so far
Nothing much to dislike really, all positive so far.