AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi MRNOLUCK, Thank you for this excellent review of our Casino, if you ever have any issues or questions please feel free to send me a PM and I will do my best to assist you. Have a great day! Br, Daniel.
Videoslots is an amazing casino! They have all the games what you can imagine !
Doesn't matter when you requesting withdrawal to Neteller or any e-wallet, the money is on your account in minutes! When they are very busy it's can take up to 1 hour.
The life chat is perfect, if you have any issues, they will be happy to help you in seconds! 😊😊😊
I just love the place as it is. I never had any bad feeling or bad experience
Hi Ditt0115, Thank you for this great review of our casino, if you ever have any issues or questions please feel free to send me a PM and I will do my best to assist you. Br, Daniel.
I can not believe anyone has not complained about how their so called bonuses work??? I was told I would get a 100% bonus... I read all T&C and thought it was clear, I also did a chat and again thought it was clear... so I did deposit... I quickly lost all my $100.00... then I thought I still had the bonus 100.00 to play with. But no.... I would have to do another deposit of a 100.00 to get 10% of the original 100 bonus ... what the heck??? OMG I have never seen this before,, I thought I was not clicking the right buttons are something... it showed there was 100.00 there but I couldn't use!!! So it could have been a million, didnt matter cause you couldn't use it!! Buyer beware I guess.. I closed my account permanently so I won't make that mistake again!
Hi MBEANNIE, I am sorry to hear you had a bad experience on our casino, I will reach out to you via PM to try and explain the bonus further. Best regards, Daniel.
Absolutely massive range of games. Software works very well. Player tournaments including free-rolls are also available with some nice prizes and are a nice alternative to the usual way of playing. By far the best casino I've ever played.
I didn't have any problems on the site so at this stage nothing bad to report!
Hello Mac_102. Thank you for reviewing our Casino. Should you ever have any questions or queries, please feel free to send me a message or post in our thread on the forums, and I will do my best to help. Best regards, Daniel.
Pretty much everything you could want. Plenty of selection fast customer service and they look after their customers with lots of freebies which are great and the slots battles are brilliant with free games every two hours. These guys gonna have a 9.99999 rating soon if they keep us guys in mind.
trying to pick anything out negative is like having to name your favourite child. Which I can so this is harder. Can't fault the site its comfortable and professional and my wife has said for the first time I'm spending too much time there but I'm a super guy so she will accept it or leave. Btw never tell your kids who you like best. It's really hard to put that genie back in the bottle!!! Talking of genies I'm off to find a genie slot. Viva la videoslots encore encore encore.
Hi Jojowhizz, Thank you for this great review of our casino! Please feel free to send me a PM if you ever need any help or assistance. Br, Daniel.
One of the best Casinos I have ever played on (if not the best!). Got almost all the interesting providers with the absolut best games out there. I'm only missing EGT Slots, hope they can be added up in the future!
Also the freeroll system is amazing, giving all the active players a chance to win some freespins everyday.
The only thing I dislike about the site is that you can cancel the withdrawal you requested by one click, it even shows up at the top of the screen when you're playing a game, so lets say you lose the rest of the money you didn't want to withdraw and then you can just cancel the withdraw with one click while you're in the game you're currently playing.
Hi Aquintic, Thank you for reviewing Videoslots, I appreciate hearing all of your feedback and this is something we will take in. If you ever have any questions or need help, please feel free to send me a PM and I will do my best to assist. Br, Daniel.
Withdrawals are INCREDIBLY fast. Support is helping you instantly, you can even choose your favourite language.
A lot of fun games to play. Truly provably fair, I've never won that often (I know - it's gambling and you never know)
Annoying SMS all the time. I'll have a look if there's a way to turn them off in the options.
Hi Sickheart, Thank you for reviewing our casino, you are able to turn our SMS Notifications off under "Edit Profile" and un-tick SMS Notifications. If you ever have any issues or questions please do not hesitate to send me a PM and I will do my best to assist you. Br, Daniel.
I can't believe how fast the payouts are, there is a amazing amount of slots to choose from and on top of that, you get loads of bonuses. Definitely at the top of my list of favourite casinos at the minute
The site doesn't store your card details so if you haven't got your card, you're screwed
Hello Mickybongo, Thank you for your review. I'm glad to hear that you are enjoying of playing on our Casino. If you have any further questions in the future, please contact me via PM and I'm happy to assist you :) Br, Daniel.
Best casino ever. Lots of slots. Not a lot of bonusses but casino races and weekend booster is wager free.
Withdraweltime is crazy fast, last time within 2 minutes!!
Hi RS72 Thank you for your great review of our Casino, if you ever have any questions or issues please feel free to send me a PM, and I will be happy to help. :) Br, Daniel.
This casino is probably one of the best casinos out there.
+ Loads of providers and games, always find something to play.
+ Withdrawal times are insane! Usually takes no more then an hour.
+ Just a really good casino!
- When filtering games for example Greentube, and you quit the game. The filter does not go back to what you had before, so you have to redo the filter everytime.
Hello Eyden. Thank you for reviewing our Casino. We are working on improvements on our site currently, most recent was the My RTP feature that lets you track all kinds of stats from your gameplay, and we are working on improving the filters on our site and to provide you with tools to assist you with finding the type of game you are interested in, so hopefully we can improve this in the future. Should you ever have any questions or queries, please feel free to send me a message and I will do my utmost to help. Best regards, Daniel.
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Check out our selection of top online casinos and learn more about each in their review.
- Super friendly 24/7 Customer Service! They help where they can and it is really great to enjoy that there are still casinos around with friendly service.
- An enourmous amount of Games from nearly all existing providers, that are working perfectly and fast.
- The mobile section of the Casino also is very fast and working without problems.
- Great Boni! Really, I NEVER have seen any casino with such an amount of Boni and Freeroll actions (most of which are without wagering requirments) at ANY casino ever.
- In the Slots Battle section is the possibility to Chat with other customers. I have not heard anything bad from them so far and I feel it to be great that I am able to exchange my expiriences with other players right in the casino.
- Up to the boni frequent players can profit not only from free spins but also from a casino race (winnings without wagering requirements) and a weekend booster - which is a kind of cashback - also without wagering requirements.
- Super fast payouts even via bank transfer!
- The verification was done in not even 24 hours.
Nothing. Like really nothing so far and I do not feel this will change. This is from my point the best casino around and would deserve a 10/10 rating and it is definitely reputable as it has a UKGC license in Malta (EU).