AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Battle of slots. Tourney for regular wagerers.
That’s the only reason I still play there.
But you have to wager a certain amount to qualify for the freerolls
DISLIKED
1. Slow mobile casino.
2. No live casino on mobile.
3. The live casino on desktop is just roulette and blackjack.
4. No baccarat.
5. The live casino sucks because it’s not evolution gaming live dealer.
6. The weekend booster and Casino race cashbacks rewards are too small.
Over-rated casino.
Why is this ranked so high????
Awesome CS and very friendly staff.
Freerolls for depositors.
Casino race
Very broad game offering
Overall a very nice community
Good cashback system
Here you feel appreciated as frequent player
No mobile app, which is kind of a bummer. But overall: one of the best casino's in my opnion
Hello S1nfony. Thank you for reviewing our Casino. We are looking at improvements for our Mobile site but this is, unfortunately, something that will happen in the future. Should you ever have any questions or queries you can always reach out to me here :) Best regards, Daniel.
I joined this casino recently because the one I played on for 17 years went bust. So far, Videoslots is all good. To me, there seems to be a huge selection of games. I've experienced instant, friendly, and helpful chat. My first withdrawal was hassle-free and done at the speed of light. There are all sorts of interesting bonuses that are gained throughout play and can be activated at any time. My second withdrawal is taking longer because of the verification process but I guess once it's completed the withdrawals will be as fast as the first one.
To summarise, excellent customer service, fast withdrawals, good selection of slot games.
Not too sure about the trophies, maybe they are just for fun.
Hello Oldernotwiser. Thank you for reviewing our Casino. The Trophy and Reward system works like this, we have set achievements set in almost every slot we offer, once you manage to complete this achievement you will get rewarded with a Trophy. You can check the progress on your Trophies by going to "My achievements" on your account. Best regards, Daniel.
Things that are important to me as a casino streamer. Deposit bonuses, fast withdrawals and game selection. Nice first deposit bonus with a decent chance of completing the wager. In this case I got 100% bonus and 300 free spins and a measly 20 x wager! Bonus released in 10% increments which is interesting but it does mean that you don't get a nice lump at the end of your wager. Also I had a non sticky bonus, so you can withdraw at any time, forfeiting any remaining wagering. With offers like that why would you choose to play somewhere with a sticky bonus? Id verification was quick and easy, with uploads within your account. I did clear the wager but broke even, requested a withdrawal on Vis debit. Money was in my account the next day. None of this waiting 48 hours to approve that you find elsewhere.
Also you get tonnes of rewards in the shape of free spins and boosts to reel race points. I think I had 20 rewards waiting for me by the time I finished my wagering. Game selection is pretty big, though I remember that that were missing a few newer games, such a Diamond Mine from Blueprint, though they did have other Blueprint games.
Couldn't really ask for much more from an online casino
Some newer games missing, but not enough to be deal breaker.
Hi Reelslotface, Thank you for this great review of our casino, should you have any issues or need any assistance please feel free to send me a PM. Br, Daniel.
Amount of slots and of course novomatics!
Fast site with responsive gaming
Helpful support with no hassle to get my account blocked permanently
+1 Star for each of these.
Bonus system is a bust, the 100% up to 200€ welcoming bonus has to be activated manually after first deposit, otherwise the wagering won't start and once your real money is gone you are baffled why you don't have the bonus money for playing.
Bonus money turns into playable money in 10% chunks once you're proceeding the wagering.
Remember new casino players, don't be degen like me, read the terms & conditions!!
Hello Jaaska00. Sorry to hear you do not like our 100% Welcome Bonus, our ambition is to keep it fun and simple, that's why all Freespins from Trophies and Rewards are completely wager free, along with the money you earn from our Weekend Booster and Casino Race. I will try to explain the bonus a bit further, as we are quite fond of it. The 100% Welcome Bonus must indeed be activated manually under "My bonuses" after your first deposit and you are not able to play with the bonus funds, they will be transferred over from your Casino Bonus to your Main Account Balance in segments of 10% as you complete 10% of the wagering. The total wager required is 20x the deposited amount, and the money available under Main Account Balance is money you are always able to withdraw, but if the bonus is still active you forfeit the remaining funds in your Casino Bonus. Additionally, when registering without any bonus code you will also receive €10 Free Cash available under "My Rewards" on your account. Should you have any specific questions regarding how these bonuses work, you can always send me a message and I will do my best to explain. Best regards, Daniel.
ONE OF THE BEST CASINOS
A lot of games
very important- fast cashouts!!
defenitly recommended!
i close my account by mistake, now i cant reopen it, can someone help me please?
thank you
Hello Pocahontasm. Thank you for reviewing our Casino. I have sent you a private message to check if I can be of any help regarding your account, please follow those instructions and someone from my team will review this. Best regards, Daniel.
What can you dislike about Videoslots - This is my second review - played for over 5 years now most days - same great service - even more fun and free spins than when I started playing the site - what I love most is they are always fair, always helpful and your withdrawals are processed faster than any other site - A deserving Number 1 spot!!!!!!!
Nothing to dislike hear guys - what you see is what you get - NO HIDDEN CONS!!!!!
Hello Bigboy67. Thank you for reviewing us a second time! I am happy to hear that you enjoy playing with us, we will keep trying to improve ourselves and if you ever have any questions or queries you can always reach me on private message. Best regards, Daniel.
Outstanding rewards (weekend booster, battle of slots and casino race)
Extreme much games to chose, you will never get bored.
Awesome costumer service, so many other sites can learn loads from the excellent service that videoslots provides in every single way.
There is nothing to dislike ... Really truly everything is awesome at videoslots!!!
Hello Mikey198501. Thank you for reviewing our Casino. We want to become the worlds best online Casino, so should you ever have any questions or queries, please feel free to reach out to me here :) Best regards, Daniel.
Amazing casino great choice of slots I don't think I've ever played on a casino with such fast withdrawals you can withdraw your money and 5 mins later get a email saying your cash is on the way would highly recommend. Without a doubt the best out there at the moment
There is nothing to dislike about this casino at the moment
Hello Shaun78. Thank you for reviewing our Casino. Should you ever run into any bumps on the road at Videoslots, you can always send me a message and I will do my best to help you out. Best regards, Daniel.
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Really should have written about videoslots.com before now, though I doubt they really need me to tell the world just how great they are - casino's this good speak for themselves, and the overall rating of 9.23 at the top of this page shows there are plenty of people who agree with me that this is pretty much as good as you can hope for when it comes to gambling online!
I often say to people that if you are playing at a licensed and regulated casino, the only things that really matter are the promotions, the support, and the payout times - the games are often very much the same wherever you go in the current age of multiplatform, web based casinos and despite what some people might think or tell you, your odds of winning DO NOT change depending which casino you choose to play those games at!
So, in those three key areas how does videoslots do?... Firstly promotions - new players receive a small but worthwhile package including a handful of free spins, a £10 cash topup and a 100% bonus that is paid out in increments. Not everybody likes this system but at least you never end up with a huge balance that you are blocked from withdrawing! Ongoing, players receive a handful of wager-free spins every week on a Tuesday and there are plenty of rewards for hitting achievements whilst playing the slots too, all wager free. Regular "battle of slots" freeroll tournaments are offered to regulars giving you the chance to win plenty of wager-free cash and the weekly cashback and casino races as well all adds up to a very generous package of promotions that is pretty much unrivalled to the best of my knowledge.
Payout Times - In a word, perfect. Videoslots always pay me within 30 minutes, without exception. No messing around, no b*llsh*t, just make sure you keep your account in verified status and you won't have any problems getting paid. Simple as that.
And then, the support... well it's not as perfect as the other areas, but still excellent. I say this because I've often got a bit of a "short" vibe when I have had to contact support here, as in not really as friendly as I might expect. Perhaps english wasn't their first language though, I don't read too much into it because my issues were resolved no problem... I just maybe don't feel quite as massively impressed in this regard as every other, thats all.
Still, this is my favourite online casino these days by a long way and even when I do try a new place - maybe to take advantage of an interesting/generous new player bonus - I always find myself coming back to videoslots soon after. I'm always hoping that someone else will come along that I prefer, as competition is always a great thing.. for the time being though, the online casino world belongs to videoslots.com. 10/10!