AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
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Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Ekravcova, Thank you kindly for this review! We are very excited to hear you have been enjoying our casino and we hope that you will continue to do so. Regarding the inconvenience, if you are referring to withdrawals there is a monthly limit up to € 30,000 per month for non-jackpot winnings as per our T&C. If you can not withdraw at this moment, I would recommend having a look at our 'Responsible Gaming' tab on your profile, there you can find a variety of limits you can set on your account. Or you can contact our support which you mentioned is available 24/7 and they will be happy to assist you with this. Once again, thank you for your review and should you have any questions regarding the limit or anything else, feel free to send us a PM and we will assist you to the best of our ability. Best regards, Team Videoslots.
plenty of slots to choose from don,t no what withdraw is like didn't get that far
deposited £20 received £20 bonus lost my deposit but couldn't play with my bonus till i wagered 20x my bonus live help said i would have to keep depositing till i met wagering requirements before i could use my bonus, RUBBISH SITE
Hi Vidioxslot, Thank you for your review of our casino, let me explain more how our welcome bonus works: Upon your first deposit you get a 100% welcome bonus. The bonus funds are added to a separate bonus account and has to be wagered 20 times within 7 days after activation. The bonus is paid out to your main balance account in increments of 10% as soon as you have met 10% of the wagering requirements. Example given, deposit £10 and you will automatically get £10 on your bonus account and the wagering requirement is then £200 to get the full bonus. As soon as you have wagered 10%, which in this example would be £20, £1 (10% of the bonus) will be moved to your main account balance. Should you have any further questions feel free to send us a PM and we will do our best to assist. Br, Team Videoslots.
This is my favourite trusted casino by far. I have been playing online casino's for over 8 years and Videolots has became my favourite trusted casino. I like the transparency off this site showing the RTP of every game.
Huge selection of games, lots of competitions and bonuses, website easy to use and very fast withdrawals. I actually can't find fault with this casino, and after researching have found Videoslots to be one of the recommended casinos by websites who have tried and tested casino's for players.
Good stuff Videoslots :) No1 in my book
I can not find fault with this casino they have thought of everything :)
Hello Couturefit. Thank you for reviewing our Casino. Should you ever have any questions or queries please do not hesitate to reach out to us here at Askgamblers and we will do our best to be of assistance. Best regards, Team Videoslots.
Absolutely my favorite casino. Loads of games to choose from, withdrawals are super quick, customer support is always there for you 24/7. Also like the touch of different bonuses as weekend booster/casino race/battle slots. If you accomplish to spend quite a bit, with all the bonuses added together cashback turns out pretty decent when comparing to other casinos. Been playing here for a while now and it's hard to think of a bad thing about them.
Free games you get as rewards for playing could be based on your average bet instead of the min for each game, but that's just an idea. Really nothing bad to say.
Hello Krustinsek, Thank you for your review. If you have ever any questions, feel free to contact us here on Askgamblers and we are happy to assist you further. Br, Team Videoslots.
Good collection of slots. Site is OK. Although the withdraw function is difficult to find. No surprise there mind.
They are very sly. I did a withdrawal and it went ahead ok. Hour later received an email stating "Because of a technical problem it had been returned to my account" . Logged back in and there was now a £2.50 withdrawal fee.
Went on to live chat to complain. She could barley speak English. Would i trust them a big fat NO.
Hi Samtron612, Thank you for your review. We will send you a private message to gather some information, kindly reply to the private message and we will look into this for you. Best regards, Team Videoslots.
+One of the best casino around.
+Battle of Slots are amazing
+Amazing fast withdraw time (max 10 minutes)
+Friendly support
+Achievements = Free spins or other reward
-No bonuses/promotions for players from Slovakia
-Mastercard from Slovakia not supported :-(
-Level system after level 20 is really bad for casual players.
Hello Filipito. Thank you for reviewing our Casino. Should you ever have any questions or queries regarding our site you can always reach out here on Askgamblers and we would be happy to assist. Best regards, Team Videoslots
One of the best online casinos. Very good promotions, staff always friendly.
Withdraw time... two weeks ago I withdraw money at 17pm and 22:30pm on Thursday, and I get money on Friday 1:30am and 8:37am. Yesterday(Monday) I withdraw money from 22:30pm till 23:35pm (4 withdraws). So I was happy that I get money unfortunately, they do not have them so far. I understand that when you withdraw money on Friday, money will be on your account by Monday but if you withdraw on normal working days money should be on account around same time like withdraws before.
Hi Kaemel, Thank you for reviewing our casino, I have sent you a PM to gather some information regarding your withdrawals. Br, Team Videoslots.
- Very good selection of games
- They are registred under Malta and has all needen certifications which makes a player sure that he will not get scammed.
- They confirm your documents in very short moment
- Withdraws are very fast, takes just few mins till the withdraw is done and if you are living in Europe, you will receive the money on bank account next working day.
- Casino provides RTP of all the games + players personal RTP .. thats the main reason im playing only on Videoslots, other casinos doesnt give you that info :)
- I dont like bonus system much, i would prefer to get some freespins or bonuses with deposit instead of these races, battles,etc.. but thats only point of my view :)
Hi HUJERSLOVAKIA, Thank you for this great review of our casino, We appreciate your feedback regarding the bonus system, however most of out games have hidden rewards behind the trophies, which you unlock by playing the games, some of these rewards have FS and other bonuses behind them. Best regards, Team Videoslots.
Like everyone else has said above. Fair games, friendly helpful chat and good selection of games.Have had the most luck with this casino out of any other online casinos.Also like their weekend booster and race game that rewards with real money that doesn't need to be wagered.
Overall a great casino.
Had problem with my ewallet verification, so I could not withdraw, but it wasn't casinos fault but ewallet that was looking for verification from an email that was defunct as I signed up several years ago and had forgotten. But all is good now and no problems with withdrawals.
Hi Brendaann, Thank you very much for your review, glad to hear your issue have been sorted and that your experience with us has been a positive one. We always try to be the best that we can be and it makes us glad to hear when we can create a positive experience for our players! Best regards, Team Videoslots.
I have played at videoslots for several years now, and I've got some kind of hate-love.
You can count on having your money within an hour (usually 15-30 minutes) and it doesn't matter if it's 200 or 15.000 SEK. You have to verify your account before making your first withdraw, wich means that after that you'll always get your withdraws fast and easy.
Battle of slots is another thing I love, and all the winnings from freespins are wagerfree. So is both cashback and race-winnings.
Well, I mentioned hate-love.
First of all, live chat isn't always helpful, and in fact lying sometimes. I know for a fact that they can add stuff to your account manually, and sometimes thay say they can, and sometimes thay claim that they can't.
Second, I do know I can loose while playing, no surprise there. But at videoslots it sometimes isn't even fun playing. I can make several deposits and win 2-5 times before the money is gone, and I play low bets at 2 SEK most of the time. I've never experienced this at any other casino, ever.
Hi there MarinaJJ, Thank you for the great review and feedback. Regarding our support agents, I can inform you that they are not allowed to give out free spins or bonuses since we use the automated bonus systems instead. So they are not lying if they tell you they cannot give you anything. Best regards, Team Videoslots.
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Absolutely my favorite casino - BEST CASINO. A great selection of games, weekend booster - reward for playing is TOP, still reward for play - free spins, money etc. Withdrawals are super quick !!!!! Really up to 5 minutes to skrill :) for customer support is always there for you 24/7.
The one inconvenience - even though I have been playing for years, my deposits are very high - so I have a limit of 30000 monthly, even when I could be a VIP player. So great inconvenience - a little limit on month..