AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello Philulz, Thank you for your review. We are happy to hear that you enjoy playing with us. The £2.50 fee only exists of you withdraw more than once per 24 hours. Br, Team Videoslots.
On this side I feel absolutely safe. There is 99% always a German-speaking support available and he helps you too. The payouts are always on the same day in my account. The bonus rules are super fair, the system does not allow to violate them. If my deposit limit is reached, I can still have fun playing and hope for unlimited winnings. (Which is pretty difficult though). I know so far no OC that provides this package.
Excellent
The page is kept very dark. Very much clicking on the Sit and Go Freeroll battles
Hello Didi379, Thank you for this great review of our casino, should you ever need any assistance or have any questions, Regarding clicking on the Sit and Go's, you can use the auto play feature on most of the games, to make life a little easier. Br, Team Videoslots.
Very impressed with this casino. Just voted for it. The verification is so fast as are the payouts.any problems and live chat is there straight away to sort it. Massive amount of games and the reward system is brilliant!
Hi CPTBLACK, Thank you for the beautiful review. Best regards, Team Videoslots.
By far the BEST casino experience !
- Great bonuses
- Awesome rewards for just simply playing
- Very friendly chat and team VS always there to help
- Fast verification
- Even faster withdraws - 5 min
- Great chatting with other players on Battle of Slots
Highly recommend!!!
I love VS and I will continue playing there for years to come!
They are the best!
- Maybe just a lighter backround as it's so dark at the moment;)
Hello Mariafbb. Thank you for reviewing our Casino. We are working on some improvement for the site and I hope that we will be able to share more soon. Should you ever have any questions or queries you can always reach out to us here at Askgamblers and we will do our best to help. Best regards, Team Videoslots.
Videoslots casino has a range of more than 2000 casino games including the Mercury slots. The customer service convinces with its first-class accessibility via the Live Chat and the callback service. As a lucky customer of Videoslots casino, I can really recommend it to anyone. It's just a top online casino!
Hi Sun092884, Thank you for this excellent review of our casino, should you ever have any issues or questions please don't hesitate to send us a PM and we will do our best to assist. Br, Team Videoslots.
Plenty of games, nice and friendly people. The battles are really good idea.
You have the chance to win and having a good time.
Withdrawal time is excellent.
Videoslots used to be the best casino ever, but not anymore unfortunately
Since Dan is not there the casino has changed a lot. Yesterday I could not get my withdrawal because I needed to verify one of my card.
To verify just one card used to be easy and fun. I sent them plenty of pics of my card and they rejected. All of them.
I sent them mails, as I could not believe how they are treating me (as customer)
They don't even let you know what is going on.
I am so disappointed with them. So I spent my winnings and thinking to close my account.
Hi Ditte0115, Thank you for writing this review and for your feedback. To be able to withdraw your accounts needs to be fully verified, this includes all used deposit methods. Verification should be easy and painless as you have experienced in the past. I will send you a PM asking you for some details and we can look over your case and see if we can resolve this for you. Best regards, Team Videoslots.
WoW what's not to like about Videoslots.com, they are the leaders by far in innovation. They're the first ones coming up with new features and options. The players ability to view they're personal stats on each game they've played including their RTP. The profit shares in the form of a weekly race that everyone who plays there during the week is automatically entered in, played out every Monday, the weekend booster payouts for players every Friday. The 12 minimum freeroll battles for winnings in the form of free spins. Over 2500 different games provided by, I would have to say almost if not every provider that's out there. Casino Support always seems to be so fast and efficient, I have cashed out and having it be done and in my ecopayz account in the matter of only 2 hours before, seriously, not joking at all. I can go on and on but then I'll start to really ramble lol
The one thing I dislike that comes to my mind is the prerequisite each player needs in order to play the freerolls held every 2 hours, and that would be during a 2 week period a player must make a deposit of 20$ and have had to of wagered a minimum of 500$. I wish they would lower that number a bit.
Hi there Warofthegods, Thank you very much for the beautiful review and kind words. We usually try to have a lower wagering requirement of €200 when we have sit and go weekends and similar so that everyone can participate. Best regards, Team Videoslots.
Wide variety of games. Love the battles that we can play! The live chat operators are very kind and helpful!
Limited deposit/withdrawel options. Not able to use interac online.
Hi Cyndisue08, Thank you for this great review of our casino, please feel free to send us a PM if you have any questions or issues and we will do our best to assist you. Br, Team Videoslots.
Extremely quick withdrawals to Skrill or any wallet, I love the weekend booster which gives you money back every Friday on losses, I love the casino races.
Not enough free bonuses it’s all system generated in order to get a bonus you have to pay by playing the games. When you contact live chat they say they can’t give you anything.
Hello Azza9582, Thank you for your review. We are happy to hear that you're satisfied with our withdrawal options and enjoying the weekend booster and casino races. We don't usually give out anything without depositing, since we have our fantastic automated reward systems in the form of casino race, weekend booster and trophies that awards the players for playing with us and they all are wagering fee. If there is anything else you would like us to help you with, please do not hesitate to contact us again. Best regards, Team Videoslots.
I been playing on this site for while now, good choice of games and fast withdraws. I haven't been very lucky on winnings but that's gambling I gess.
Support don't seem to care much about players, players who make negative comments o views about Videoslots on freerolls chat get abuse by the usual 15 or so Videoslots supporters o maybe members of their team?? Who knows.
Recent promotion of £15 deposit 100 free spins was change to £20 overnight and they didn't bother to e-mail players to made them aware of the changes, so I deposit £20 and was not given the 100fs because it should be £10+£10???Ssupport said it would do nothing to help because changes were made from the top guys so I asking to put me in touch with them so they would explain, he said their are not available because they don't deal with complaints directly.
This is not a way to treat your players .
Hi Lestt, Thank you for your review of our casino. Our ambition with the Battle of Slots chat is to offer something positive that adds to the experience of playing at our casino. If you feel like you have been treated poorly in our Battle of Slots chat I urge you to contact our support and report the people who have wronged you. As for the campaign, it was due to technical issues changed yesterday to two deposits of minimum €10, our news and the promotion page was updated with this information yesterday. I will however send you a PM for more details and review your case to see how it has been handled, kindly respond to this PM if you are able. Best regards, Team Videoslots.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
The best online casino, wish I'd found them years ago.
- Biggest selection of slots
- No wager freespins
- Battles are a (good) new take on playing slots
- Freespin battles every 2 hours
- Only about 5-10 minutes for withdrawal reversals
- Very fast payouts
- Support exceptionally helpful
- Very quick to verify
- £2.50 fee on all withdrawals after the first
- Site design and user experience is extremely dated, definitely not as flush, fluid or enjoyable to navigate the site as many others