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Vera John UK Casino is closed, please try these instead:

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Vera John UK Casino

Player Rating 6 reviews
5.7/10
6 reviews
Complaint Response 1 complaints
2 days avg. 1 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • UK Gambling License
  • Approved by eCOGRA
What we don’t like
  • Live chat not open 24/7
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Vera John UK Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.verajohn.co.uk
Established
2011
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Vera John UK Casino is an online casino made specifically for players residing in the United Kingdom. Vera John UK Casino is powered by NetEnt, Microgaming, Play'n GO, NextGen Gaming and other popular software providers. The casino features the option of mobile gaming and gambling with real live dealers. Vera John UK Casino is licensed and regulated by the UK Gambling Commission.

Restricted Countries and Territories

Vera John UK Casino is only available to players who live in the United Kingdom.

Mobile Gaming

Players who enjoy gaming on the go can access Vera John UK Casino on their mobile devices and tablets. The mobile casino can be both viewed through browsers and an application, which can be downloaded from the app store.

Security and Fairness

A player's connection to the website is secured with SSL. This technology guarantees that sensitive information will remain private and undisclosed to third parties.

Players who are unsatisfied with the dealings of the casino can ask for the adjudication by the casino's Alternative Dispute Resolution service, eCOGRA.

StallCation

Complaints

Read the complaints other players have left for Vera John UK Casino. Learn more about complaints.

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Refused withdrawal and closed my account
I last deposited with Vera and John casino in November 2015 and have withdrawn twice since then without any issues.They offer coins for logging in which can be exchanged for free spins so from time to time I log in although I had no intention od depositing again with them because they charge a withdrawal fee of £5 on withdrawals under £50.So I logged into my account just before xmas and exchanged some coins for 10 free spins from which I won around £1.40.I then managed to wager it 40x and ended up with a cash balance of £13.20.I wagered it only on slots playing the maximum lines and the minimum bets ie I made no large bets while wagering it.I do not gamble a lot and any profit is good so I decided to withdraw my winnings.So withdrew 13.20,withdrawal fee was 5 so net withdrawal was £8.20.I had withdrew with them before without a problem for slightly more after wagering a free spin bonus so thoght it would go through ok A day later I get email from them requesting the normal documents before they can process my withdrawal.I thought this was strange as I had previously deposited and withdrew from them in the past with the exact same debit card.But I sent the required information.I then get a reply saying they cannot accept scans so could I take a photo of my debit card and resend which I did. I then get a reply saying I was fully verified and they would process my withdrawal but only if I deposit again.I replied saying I had no intentions of depositing with them again only because of their £5 withdrawal fee policy but if they check my records they will see I had deposited and withdrawn twice with them using the exact same debit card and that I could see no reason to deposit again so please process my withdrawal.When I received no reply from them I tried to log into my Vera John account only to find it blocked.I emailed them again,they replied I had breached one of their bonus terms and conditions so they had closed my account.The following is copied and pasted from their reply Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interest of fair gaming, Dumarca has a zero tolerance policy on bonus abuse, irregular play and fraudulent activity. Dumarca reserves the right to block bonuses from any User who Dumarca deems to be abusing our promotions. If fraudulent activity or abuse is suspected. I find it very strange that they were happy to allow me to keep playing and process my withdrawal if I had deposited again with them but as soon as I refused to do that they closed my account citing bonus abuse.Its obviously a very small amount ...£8.20 after they take withdrawal fee off but it is not the money it is the principle of this matter. I would like to say again I made no large bets and played only slots with the free spin winnings.The only thing I can think of is they are saying because I have no intentions of depositing again by logging in and taking free spins that is bonus abuse. Thank you for taking time to read this and I look forward to your reply, Regards, Paul < surname removed >
staus Resolved
£8

Complaint Statistics

Resolved 1
Avg. Amount $ 10
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
5.7/10 6 reviews

Top reviews from our players

Good selection of slots including most if not all of my favourites and from what I can tell no slots are restricted when it comes to wagering bonuses (aside from some territory/country related restrictions which i advise you check before starting play). I didn't play through the welcome bonus myself but this is still a plus to me as these days it seems most casinos restrict or reduce the weighting of at least some slots. They have an interesting player progress system involving badges, achievements and trophies which I think adds a nice additional layer to your gaming if you are a regular player and of course it is always nice to be rewarded for loyalty. Paypal withdrawal processed in around 5 hours (granted it was not a huge amount so I can't comment on how they are with large withdrawals). For these reasons I will likely be a return customer.

Stylistically it isn't the most modern looking site and I'm not crazy about the colour/design of the thing but that is a personal preference really and a very minor gripe for an otherwise decent site. Wagering on bonuses is 40x and real money stakes do not count towards wagering which isn't the best out there but isn't the worst either. Skrill deposits will not activate bonuses but with Paypal accepted this isn't an issue for me personally.

Not my luckiest site to be fair as deposited quite a bit but never had the opportunity to withdraw anything substantial. In saying that the sites good, easy to navigate, you can level up as you play collecting coins as you go which allows you to buy free spins etc. I also receive lots of emails with free spins from them out of the blue which is nice. Usually 20 at a time which is way better than the pittance of 3 free spins other bigger sites give you.

The obvious fact that I've never had the opportunity to withdraw even after making multiple deposits but hey that's gambling for you!

Similar to a number of other places so feels familiar, same old games

Their KYC is tougher than applying to get into MI5. I have a lot of casino accounts and never had a problem but they are rejecting my documents and refusing to pay out a measly £50. Very often I have to send KYC docs to casino companies and never had an issue until now. It makes me nervous about doing anything further with them and still waiting for my small test payout, glad I do these small test payouts before depositing bigger money!

Site is slick, the ability to collect achievements and coins is a nice feature. Verification is a breeze. Got my withdrawal in 12 hours.

Nothing at the moment. Could do with adding a few more micro gaming slots but not a biggie.

Nice and neatly laid out and very interactive. You can level up and receive rewards for game play. They are fully licensed and have SSL support. Email support takes about an hour to reply which is pretty quick. Live chat is also available but not available at the time of review. Lots of your favourite games to choose from. They say they are one of the fastest for payouts and promise to payout a minimum of ten thousand to one lucky winner a day and one hundred thousand to one lucky winner a month.

They are based in Malta which means it maybe difficult to get your winnings. This is the same for England but it only costs a couple of thousand to open a casino site and you should read the terms and conditions carefully. I made ten deposits, my first gained me a welcome bonus however I was still having to play a wagering requirement on deposit ten. Very few bonuses are available from support and it appears they want to automate as much as possible even in as far as closing your account - even this is self service. Live chat is never online. A well known name from net-ent but won't even give away a pound of freespins after speaking to support. There tight as a knats chuff.

I like the points vj coins for tasks and the badges, desktop site is brill and love my own room to fill and get rated.

I hate the lack of bonus's, I received an email for bonus spins at 19:01 and I logged in at roughly 19:17 and the game is nowhere to be found on my iPad, why send me a promotion I can't participate in?? I even took a video to show, very unfair, same with deposit bonus's only credited when it's £20+ and myself and a few other players I'm imagining like to do £10 a time, I've deposited about £200 when I first started at this casino and only ever one deposit bonus, below par for me compared to the likes of casumo and ladbrokes where I'm daily VIP player, more frustrating than fun.

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