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Blacklisted

StayBet Casino is being blacklisted due to the fact they are still holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. StayBet Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Staybet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 52 reviews
5.3/10
52 reviews
Complaint Response 61 complaints
3 days avg. 61 complaints
What we like
  • Mobile gambling available
  • Live casino included
  • Live chat open from 08:30 to 01:00
  • Secured with SSL encryption
  • Implements RNG
What we don’t like
  • Live chat not currently available around the clock
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Staybet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.staybet.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Russian, Turkish
Casino Type
Instant Play, Mobile

Staybet Casino is an online casino that provides both sports betting and a large variety of casino games. Staybet Casino is a Microgaming casino with plenty of online slots powered by Betsoft, Tain, Quickfire and other software providers. The options of gambling and live gaming are both included. Staybet Casino is licensed by Curacao eGaming.

Restricted Countries and Territories

At this moment players residing in the USA are not accepted at the online casino.

Mobile Gaming

Since Staybet Casino is a mobile casino players can enjoy playing online slots and other casino games on their mobile devices.

Security and Fairness

The gaming software implements a Random Number Generator to ensure fairness for its players. Furthermore, the site uses SSL digital encryption to keep players’ sensitive information safe and secure.

StallCation

Complaints

Read the complaints other players have left for Staybet Casino. Learn more about complaints.

Show all complaints
Staybet Casino - No payment, no response and now blocked
Hello! I am stil waiting for payment after now 36 days. On March 14th I requested a withdrawal for 6,900 SEK. After about 3-4 days I asked support if something was wrong and they told me that it wouldn't be processed and I had to wait until it returned to my account and then request another withdrawal. So I made a request for 6,000 (lost 900) and after about 3-4 days nothing had happened again. I asked the chat and he (David) told me it says it is pending but in reality it does nothing at all. Some bug he said. So again it returned to my account. If I hadn't asked why nothing had happened it would probably still be "pending" (doing nothing at all). However, I had to ask them to cancel in order to make a third withdrawal. After 3 days (and a few mails and chats) the money returned... I now made three withdrawals, trying some other "tactics" or whatever. They were for 5,000, and 600 (I lost 400). I lasked them the same day to cancel the 600 due to tilt... It returned 2 days later and i lost them. So 5,000 remaining. That one was pending for about 4-5 days before I asked them to cancel it. Again it till several days for the money to return. I decided to try this "one big-one small" - "tactics" again. So I made requested for the fourth time... Now for 4,000 and 1,000. I didn't have much hope because during all these weeks they claimed they had a lot to do and I had to wait for my turn, they had technichal issues, their partner responsible for withdrawals had problems, they are changing platform and so on. However, they told me every now and then that it would be procesed during the day day and sometimes that it was resolved and I would expect a payment. Nothing happened for 3-4 weeks up to that point, so I was chocked when I saw that the withdrawal for 1,000 no longer was pending. 4 days later it was banked. What is weird with this, is that the other request for 4,000 (that I made simultanuesly) never was processed. I checked the day after, and nothing was pending. So I thought they finally paid in full. However, the day after that the 4,000 was back as pending status. It has been like that for almost two weeks and the last thing I heard from them was Friday 13th when they told me their IT-group for their backoffice worked on the technical issues. That same day I noticed they have a new starting page. However, now I can't egen log in. It says "UserNotFoundException". Live chat doesn't work almost no games in demo mode works, forget password doesn't work and so on. And no info anywhere. I have mailed every day now any without response. I get the auto mails but they never reply. Is the site down? Bankrupt? Are they simply ignoring me forever now, blocked me from the account? Or is it actual tech problems that will be resolved? Today it has been 36 days in total. Will I ever get the money?
staus Unresolved
kr4000

Complaint Statistics

Resolved 25
Avg. Amount $ 2,224
Avg. Complaint Duration 11 days
Avg. Response Time 3 days

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Player rating
5.3/10 52 reviews

Top reviews from our players

I found this casino as I heard about it on the internet. I checked here and saw the bad reviews. However once signed up I had no problems playing, or receiving my no deposit bonus. Nice support staff (they are quite quick as well compared to other small sites) and they have a fluently site with a nice range of game.

Overall so far not a bad experience - not the best casino on the market - but hey, they're new - give them a chance! :)

I don't like that I lost, but hey that's gambling :)

Though Staybet is one the AG certified casino but I think Staybet casino doing dishonest business.They offered 200% welcome bonus which rollover requirements actually more than 60X not 40X as they stated. Players should read t&c first before move here.

I have never found plenty of glitch software into other casinos as I had experienced into Staybet casino. They had created their website to attract players but games take too much time for loading, sometimes unresponsive. Their slots contribute 70% of wagering that's mean their wagering requirements 60X for the bonuses (HUGE, though I think their rollover requirements 99X ). I played several slots after claimed welcome bonus but got not even a single feature.

Terrible right? If you don't want to waste your hard earning money and times then I highly recommend always stay away from Staybet casino.

The way they write on here sportsbook is available to UK customers

Ignoring my hundreds of emails.
Ignoring my hundreds of requests to provide an address so I can send them my court claim because it is illegal to provide betting services to the UK without a uk licence. And contrary to their knowledge it is not illegal to play in the UK as long as operator has UK licence. This is a rogue company. I dare them to explain how they are immune to the UK gambling act???

Good selection of games, quick response in the chat, good bonus system. I have played many times on this site and I have always been satisfied. Have always paid my winnings and never any problems. A good and reliable casino.

Wagering requirement is too high. Little disorganized website, hard to find games directly.

many thanks for your positive review, it's definitely appreciated - we are always doing our best to give our customers a fair and fun experience. we hope that you are enjoying your time with Staybet. All feedback is welcome as we want to become the top casino online. So any tips you have for us we will always listen

user avatar

I registered least 30 casinos so far, every casino is better than this one. Nothing positive of this site.

This is the worst site EVER. It's been 2 weeks now I`m still waiting for the ID verification, they said 48 hours on the first place, but I asked them like 5 times and they just keep saying sorry we`ll let you know when this is done. I'm 100% sure they will keep my money.

Also the deposit is one of the slowest, on the first place I deposited 20 euros but it was so slow after a couple of minutes my balance was still zero so I thought I couldn't deposit so I made another deposit 20 euros but after 5-10 the money was on my balance. 5-10 minutes usually it takes 2 seconds. So they going to keep 40 euros of mine.

On the first place I chose this site because when I checked the slots I found my favorite game the Warlords, but after a registration and when I made the deposit I realized I cannot play with that slot game because I'm living in the UK. STAY AWAY FROM THIS SITE.

We have checked your account and noticed that your complete KYC documentation was only uploaded yesterday. We did receive some images before but they did not comply with the way that we request they are uploaded. Now that we received the correct documentation, you'll notice that your documents were approved within 20 hours from upload. We can see 2 deposits made in your account both were successful, if there was any delay we apologise but sometime we do experience delays with the Payment Services Providers which are out of our hands. We hope that now that your documentation is approved you will enjoy playing at Staybet in the future. We expect to extend our range of games in the UK in the near future.

user avatar

There is nothing bad I can say about these guys. Have been joined there on Monday with offer of free no deposit spins. Managed to complete turnover etc. As non-deposit bonus, spins can be withdrawn only via bank transfer, I decided to make a deposit in order to withdraw to my Neteller account which has been done. Deposit with bonus lost, as well as 2nd deposit. But this is not a problem as we can be lucky and unlucky sometimes.

I have been communicated via Live chat with support representative Victor, which is professional and not wasting time. At the same day when was withdrawal requested from winnings have been applied for KYC. Since 4 days it has been done. I can understand this time frame as security team works independently from them 3-5 days is okay for that procedure. Meanwhile, when KYC procedure has been in process I have been got 5 free spins, from which I managed to make another 100 EUR. As you see KYC and verification procedure is not so bad sometimes ;)) In general withdrawal + verification has been completed today.

Will continue to play with them.

Just don't push them, their are new established. Give them time and their will be one of the top casino on this website.
kykerr

There is nothing to say. Only waiting for complete VIP program.

many thanks for your positive review, we are very happy that you enjoyed your experience with Staybet. We try our best to ensure that all of customers enjoy their time with the Staybet family. We are very close to launching the new VIP program which you will benefit from. The points that you collect today will also contribute to the new VIP program, so all bets you make today will benefit you. Have Fun, The Staybet Team

user avatar

Range of games. Bonuses appear good (unless they lead to a win)...

Beware all - Predatory terms, max bet limit of €5 remains in place even after bonus winning have met wagering requirements. Stays until withdrawal made. Quick to confiscate ALL winnings even when over limit bet did not yield anything.
Withdrawal by visa not working for me as a UK player (start Feb 2017). This allows extra time for players to accidentally breach terms at which point they are quick to remove all funds. Account and game history not available on site.

Thanks for your review, it's true that we do have €5 per bet wagering limit, which we believe is in line with the industry standard. When players win with bonus money the €5 limit still applies because the winnings originate from bonus funds. As long as our customer observe these terms they will never face any issues with bonus winnings or withdrawals. We are working to gain our UK license which we expect to receive soon, and also to provide more withdrawal methods in the UK. At the moment we offer withdrawal in the UK with bank transfer, which has the same withdrawal time as Visa & MasterCard.

user avatar
Inactive user
1/10

There is nothing good to say about this site. They way they operate should be allowed.

Dont respect or care about responsible gamling.

Do not close account when told to. Instead they send email after email about deposit bonuses.

Clearly dont care about players with gambling problems.

Bad bonus terms.

Low maximum withdrawal limit pr week.

Support lying.

Games run slow.

Its a shame that Askgamblers give this casino a 8.84 score and that is certified. Just look at the reviews by other players and the complaints.

Stay Away!

We are sorry that you did not enjoy our casino, we have many players that do enjoy playing at Staybet. We are always doing our best to satisfy our customers and we believe that our 10k per month withdrawal limits are in line with the industry standard.

user avatar
Inactive user
1/10

There is not much to like on this site to be honest. I am very dissapointed.

The games are so limited for UK players. I really enjoy netent and micro-gaming, and cannot access either of these.

The live chat was ok, but when I asked to have my account excluded I got an email offering more bonuses etc. This is really bad as their responsible gambling tab doesn't even work either. When I emailed back asking for the exclusion to be processed, I didn't hear back. I then emailed saying I wanted my account shut right away, and that it should be taken seriously when a player asks for this. I eventually got an email to say my account had been closed.

I found staybet boring, and a waste of time. I had no game enjoyment here at all.

Thanks for your review - as mentioned before we are still waiting for our UK license to extend our full range of games to UK players, however many of our existing games and sportsbook are currently available. Whenever a customer requests account closure we always close it as soon as we possibly can. We are sorry that you found the site boring, however we do supply the world's most popular online casino games. We are hoping soon to provide NetEnt and microgaming in the UK.

user avatar

Has next gen games and ok layout, typical site really.

Could not set deposit limit despite it saying there was a responsible gaming tab. There isn't.

Deposited by debit card but would not let me withdraw to one apparently because I am in England! Had to email support with bank details but I have a funny feeling I won't get my money.

No reply from previous email asking to be excluded from site.

Avoid at all costs.

Hi SJ31, After looking at your account, you have deposit limits as requested, your account is excluded and your withdrawal has been sent. With regard to the withdrawals to your debit card, our payment provider was previously restricted due to some UK rules that applied to them which was blocking Visa withdrawals in the UK.. However due to our extremely rapid growth, and thanks to our many new and appreciated customers, we have now quickly been able to upgrade our PSPs as well with a whole host of new deposit and withdrawal methods and from 1st February 2017 we will have no problem in our territories with not only deposits, but of course withdrawals to credit and debit cards also. We appreciate your custom and respect your desire to be excluded from the site. Sorry to lose you. The Staybet Family

user avatar

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