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Blacklisted

StayBet Casino is being blacklisted due to the fact they are still holding a massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. StayBet Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Staybet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 52 reviews
5.3/10
52 reviews
Complaint Response 61 complaints
3 days avg. 61 complaints
What we like
  • Mobile gambling available
  • Live casino included
  • Live chat open from 08:30 to 01:00
  • Secured with SSL encryption
  • Implements RNG
What we don’t like
  • Live chat not currently available around the clock
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Staybet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.staybet.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Russian, Turkish
Casino Type
Instant Play, Mobile

Staybet Casino is an online casino that provides both sports betting and a large variety of casino games. Staybet Casino is a Microgaming casino with plenty of online slots powered by Betsoft, Tain, Quickfire and other software providers. The options of gambling and live gaming are both included. Staybet Casino is licensed by Curacao eGaming.

Restricted Countries and Territories

At this moment players residing in the USA are not accepted at the online casino.

Mobile Gaming

Since Staybet Casino is a mobile casino players can enjoy playing online slots and other casino games on their mobile devices.

Security and Fairness

The gaming software implements a Random Number Generator to ensure fairness for its players. Furthermore, the site uses SSL digital encryption to keep players’ sensitive information safe and secure.

StallCation

Complaints

Read the complaints other players have left for Staybet Casino. Learn more about complaints.

Show all complaints
Staybet Casino - No payment, no response and now blocked
Hello! I am stil waiting for payment after now 36 days. On March 14th I requested a withdrawal for 6,900 SEK. After about 3-4 days I asked support if something was wrong and they told me that it wouldn't be processed and I had to wait until it returned to my account and then request another withdrawal. So I made a request for 6,000 (lost 900) and after about 3-4 days nothing had happened again. I asked the chat and he (David) told me it says it is pending but in reality it does nothing at all. Some bug he said. So again it returned to my account. If I hadn't asked why nothing had happened it would probably still be "pending" (doing nothing at all). However, I had to ask them to cancel in order to make a third withdrawal. After 3 days (and a few mails and chats) the money returned... I now made three withdrawals, trying some other "tactics" or whatever. They were for 5,000, and 600 (I lost 400). I lasked them the same day to cancel the 600 due to tilt... It returned 2 days later and i lost them. So 5,000 remaining. That one was pending for about 4-5 days before I asked them to cancel it. Again it till several days for the money to return. I decided to try this "one big-one small" - "tactics" again. So I made requested for the fourth time... Now for 4,000 and 1,000. I didn't have much hope because during all these weeks they claimed they had a lot to do and I had to wait for my turn, they had technichal issues, their partner responsible for withdrawals had problems, they are changing platform and so on. However, they told me every now and then that it would be procesed during the day day and sometimes that it was resolved and I would expect a payment. Nothing happened for 3-4 weeks up to that point, so I was chocked when I saw that the withdrawal for 1,000 no longer was pending. 4 days later it was banked. What is weird with this, is that the other request for 4,000 (that I made simultanuesly) never was processed. I checked the day after, and nothing was pending. So I thought they finally paid in full. However, the day after that the 4,000 was back as pending status. It has been like that for almost two weeks and the last thing I heard from them was Friday 13th when they told me their IT-group for their backoffice worked on the technical issues. That same day I noticed they have a new starting page. However, now I can't egen log in. It says "UserNotFoundException". Live chat doesn't work almost no games in demo mode works, forget password doesn't work and so on. And no info anywhere. I have mailed every day now any without response. I get the auto mails but they never reply. Is the site down? Bankrupt? Are they simply ignoring me forever now, blocked me from the account? Or is it actual tech problems that will be resolved? Today it has been 36 days in total. Will I ever get the money?
staus Unresolved
kr4000

Complaint Statistics

Resolved 25
Avg. Amount $ 2,224
Avg. Complaint Duration 11 days
Avg. Response Time 3 days

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Player rating
5.3/10 52 reviews

Top reviews from our players

Nothing positive to say as of yet. Lets see how they resolve this.

Be Aware UK players this casino is sending out emails to your email address offering up an increase on your welcome bonus from 200 to 300%. Some how they have allowed me to create an account recently and deposit thinking all was fine with the GB flag next to login. Completely unaware that they don't hold a license in UK and don't accept UK players. How can this be possible. Yes my fault for not checking the license info but they have to take blame too for allowing me to register and deposit when they clearly know I'm based in UK. Obviously they know my IP address is UK as i was informed when I attempted to load slots games. Only then did I notice!

Hey Dogshead, many thanks for your feedback. It's true that while we are in the process of application for the UK license, we have not received it as yet although hopefully it is just a matter of time now and won't be too long. Therefore we are currently restricted from advertising and offering certain services in the UK until that process is complete. Nevertheless, some of our software providers and games partners are able to provide our games to UK customers. At the moment, we understand that our UK customers are able to access and play all of our casino games and sportsbook apart from Netent and Microgaming games. Therefore, there are still over 800 games that you can access and choose to play as well as sportsbetting - you can take your pick from Betsoft, Play n'Go, Tain, Genii. I'm hoping that this information is correct as I'm not 100% legal expert on this nor am I logging in from the UK, but as I understand it that is the player experience when logging in from the UK. Therefore Netent and Microgaming games are restricted on our site in the UK.

user avatar

I enjoy micogaming games. Site has a decent layout for games.

Horrible live chat and no email replies. Chat reps are not on the same page as each other. Very poor value for deposits made here. Cancelled my account due to horrible customer service and poor game play. Way to many other options out there and no reason to join this casino when so many others have their stuff together.

Hi Jamie, Thanks for your feedback and sorry for the late reply. We will take your comments on board as we are always looking to improve the customer experience. Your comments are appreciated and we will work to do better in the future. Thanks The Staybet Team

user avatar

Staybet Casino is online casino which offer games from NetEnt, Microgaming, Betsoft, Tain, Play'n Go, Genii and Nyx software providers. I came across this casino some time ago. I think it was at least some couple of weeks ago. I joined this casino just because of thing – welcome bonus.

Here welcome bonus is really cool. You can claim 200% match deposit bonus to play casino slots. I made a small deposit here but my balance was quite good just because of this bonus. I started to play Microgaming and NetEnt games, I had some luck at the beginning but at the end I lost the money. Otherwise the bonus rules are not so good at all. All NetEnt and Microgaming slots count as 70% towards wagering for the bonus. Beside that there are also some games which you can not play with bonus founds – like as Dead or alive, Creature from the Black lagoon, Reel Steal and some others.

My advice is that you check the bonus rules before you make any deposit, in this case you will not have any problems. Since I am big fan of those restricted games I didn't like that rule here. Sure I like to play other games too, but some of those restricted games could count as 70% towards wagering - like all others from NetEnt and Microgaming here at Staybet casino.

Anyway I made only one deposit here when I claimed welcome bonus. I never came back to them, I got some promotions from their casino for some bonuses to claim but I didn't claimed them – just because of those bonus rules. Otherwise I think Staybet casino is a good online casino. But I would rather play at other casinos which have better bonus rules for NetEnt games.

I will rate Staybet casino with 7 out of 10 possible stars here at Askgamblers.

Hi Zerooo, Thanks for your review, we appreciate your rating and will always take your feedback on board to improve the customer experience for everybody. We've taken your advice on board and will look at our bonus policies, although we notice that many other casinos also restrict certain slots games when contributing to bonus wagering requirements. Though we want to be different than the others so will always look to improve and take your feedback on board. We love to give bonuses every day to our players, as you pointed out - so we hope that you'll come back and stay with us. many thanks, Staybet Team

user avatar

Lately I have been on some very weird loosing streak so I thought changing or playing a some newly added casino it might change my luck for a while. As I recall I have opened my account at this casino before I made my first deposit there and they haven't got Neteller paying method so that was the reason I didn't made deposit that day.

I liked their welcome bonus, pretty fair if you asked me, 200% match, plus the wagering really decent with only X 40 the bonus given and the fact that the minimum deposit made is 10 euros so the player can trigger the bonus I decided to make deposit and use their bonus.

Must mention they have really good costumer support, when I wanted to ask something about the minimum deposit they were there in a second and very polite and professional. Ok let start what I didn't like about this casino. First not that secure having only one licence, specially when I see only Curacao one, dont feel so secure and on top of that seeing they charge 5% fee on every deposit you made makes me wonder or I really doubt that I will deposit here again.

I really dont understand why on earth should I pay fees on my money, I deposit and they charge me, many casinos I play dont charge a penny, but this guys do. I dont think its a good sign for newly opened casino, have doubts that many players would agree with their charging.

Deposited 20 euros, actually I didn't have enough because of the fee matter, so deposited 19. 90 and got that 200% match bonus. Of course I played Piggy Riches and was hoping that I will trigger something bigger. Its funny thing playing with bonuses, always and I mean always, I will top up my account as in this case, my balance went to 80 euros and then suddenly start falling down.

Yes I lost the bonus, I played for 20 minutes or so till I hit zero on my account. They might be decent casino but as I mentioned bellow having doubts will I deposit there again and the reason is the fees they are having on every deposit made, good luck!

Change your fees, actually remove them, charging 5% on every deposit made is too much for my taste!

Hi Katemak, many thanks for your feedback, it's always appreciated. We wanted you to know that the deposit charge that was previously there is now removed. We hope that will be good news for you. We hope that you will enjoy staying with us in the future for your number one online casino destination. Best Wishes, Staybet

user avatar
Inactive user
4/10

Great list of games, everything working smoothly, customer servers are fast to respond. Had very good luck there.

Was told by live person that a drivers licence would be ok. Later this was told to be wrong and that I was given misinformation. They require pics of passport. Eventually I was ok with that. Their rules even tho I was lied to and got confirmation that a withdraw would be possible without passport. Was happy to gamble the balance I had on other casino to withdraw my winnings from this Staybet later. Had several emails regarding this matter with their customer server N***** E******.

At some point this person decided to start lying and only copy pasted half of the chat I had had with the live person regarding drivers licence. Conveniently for their casino, he chose to leave out the part where live person said that drivers licence would be ok.

Too bad he did not knew that instead of having chat transcript send to me by their site I took screenshots of the chat instead. So the guy didn't know I had logs of the chats which have the full conversation in it, including the part where I was assured that drivers licence was ok.

Would have recommended this casino if that person would not have left out parts of the chat log. How can you trust a casino after getting straight out lied to?

Fortunately, I did not make a large deposit in this casino as I was unable to open any Netent or Microgaming slots, all I could open was a few games by 'Tain' not my cup of tea at all. So if you are thinking of playing from the UK, easy enough to deposit but the ne aware the selection is extremely limited and in my view very boring.

Live chat was prompt and helpful so any positive thoughts would go to there, as for anything else, I won't be playing here again as I feel I just completed wasted my money and time.

I think there should be some sort of statement/warning pointing out that UK players cannot access Net ent or Microgaming.

I did not have a good experience here, I feel annoyed I wasted my money and time. All gambling is based on luck, but at least if the games you want to play are available it is a more pleasant experience.

many thanks for your feedback, which is always highly valued. it's true that at the moment we cannot offer the full range of games to UK players but we are working to correct that as soon as we can. there is still a wide variety of slots, table games, sports betting and live casino, but unfortunately not the full range of slots. however, we aim to bring them all to UK players very soon.

user avatar

The 200% bonus is good an excellent selection of Netent slots and they do seem to pay well.

The wagering is very dodgy I played approx 7-8k to get through 4k wagering. You can check your wagering only on live chat and if you look at your game history nothing is there.

I won 200 euro off a 50 euro deposit. I went to withdraw sent all my documents and you just keep getting asked for them again. 5 times I had to send my passport.

After a few days they cancelled my 200 euro withdrawal themselves and added 100 euro bonus money to it a very shady move. I went on live chat which toi there credit are online quickly and are helpful and they removed the bonus manually for me.

After eventually getting verified I got a email saying my withdrawal had been processed and it went into my bank 10 days later so not the quickest of withdrawals but at least I got the money.

I tried to use the site on my mobile and had problems loading up games.

So it's a site with potential if they stop trying to pull shady moves.

The variety of games, livechat option, pretty good welcome bonus.

Due to technical difficulties this casino makes a lot of mistakes. Games are not running or running very slow, you get logged out of your account after a couple of minutes, that kind of thing.

The problem is the payment department, they charged my credit card 4x for one deposit (due to technical difficulties again), when I complained about it, they didn't reverse the money back to my credit card, but put it in my account and had the most ridiculous KYC procedure ever (I have registered with many casino, never like this). To make matters worst, they added a 50% bonus to the money they had put in my account, so now I can't even withdrawal the money this casino falsly took. All in all, stay away from this one.

Hi Riaan, many thanks for your feedback. We always take all feedback seriously, both positive and negative so we take your comments on board and do our best to improve the customer experience whenever we can. We hope that since your experience the KYC procedure has been improved. Thanks, Staybet

user avatar

I play since years on websites..
i´m positive impressed about the fast reply in the chat, the very fast cash out, i´ve never seen before. In between hours i got my winnings on my account. It was very easy to upload my documents and the approval was so fast, that i had on the same day my money. Even the big players in this business like MR Green or Leo Vegas aren´t that fast. The games themselves are really interessting. i didnt count but i guess its over 300 different games. I played on "Eye of Kraken" and i feel addicted in this Game. It´s easy but gives so much features to win something.

i thought i can find a facebook page but i´m not sure if i found the right one. On the website is no connection to twitter or Facebook. I hope this casino will bring other payment methods as well. Only Skrill and Visa is too less.

Hi mastermind, We are very happy to hear that you enjoyed your experience with Staybet Casino. Glad you enjoyed the wide selection of games. For future reference our facebook page is at www.facebook.com/staybet Kind Regards, Staybet

user avatar

Has a very good selection of netent slots and they do seem to pay out quite well, I deposited 50 euros and did get 200% bonus

The wagering is very dodgy. There is nowhere to check your wagering u must go on live chat and ask.

After strong suspicions I was playing a lot more than I was being told.

I kept count and played another 550 went to live chat to be toldIwas another 360 though the wagering. I think I played around 7-8k to get through 4 k wagering it took me 3 solid days. But I did get through it but with only 200 euros I have withdrew it and just hope I dont have the hassle withdrawing that I did with the wagering.

Its a shame cause there selectioln of netent slots is excellent

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